Sales Manager (Full Time)

Carter's Retail Inc.; West Smithfield (NC); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health benefits

Mental health benefits

Brand discount 30%

Referral bonuses

Education program tuition-free

Paid time off & holidays

Parental leave & adoption assistance

Professional development

Job summary

Carter's Retail Inc. is seeking a Full Time Sales Manager in North Carolina. You will be the first face of the brand for growing families, guiding them through product styles and benefits from preemie to size 14, and delivering an omni-channel shopping experience.

You’ll lead a team with a welcoming culture, foster inclusive service, and drive results while coaching others. This role emphasizes development, training, and strong customer focus to grow with Carter’s in a fast-paced retail

Qualifications

• Positive, solutions-oriented mindset.
• Effective verbal and written communication skills.
• Ability to manage multiple tasks at once.
• Proficient computer and technology skills (Outlook, Excel, Web navigation).
• A variety of skills and experiences.
• A high school diploma or GED.
• Ability to lift 40 pounds as needed, with frequent bending, stooping, reaching, pushing, and pulling.
• Stand or walk for extended periods; climb ladders.
• Availability including days, nights, weekends, and holidays, with at least two closing shifts weekly.

Responsibilities

• Become a product and brand expert to help families navigate moments from preemie to size 14.
• Welcome customers with a warm greeting and explain product styles, features, and benefits.
• Maintain a genuine customer focus on the sales floor.
• Foster a positive, safe, and inclusive environment for employees and customers.
• Coach others to deliver omni-channel service standards and succeed.
• Lead and execute a chosen business focus area with planning and follow-through.
• Perform Leader on Duty duties by driving results and resolving customer concerns.
• Use customer feedback to identify opportunities and drive results.
• Build customer loyalty through company programs, including credit.
• Provide timely feedback to store team and raise performance concerns to Store Manager.
• Recognize exceptional performance and show appreciation.
• Support Asset Protection with service, safety, and controls.

Skills

Customer-focused

Verbal & written communication

Multitasking

Computer skills (Outlook, Excel)

Diversity & inclusivity

Physical readiness (lift 40 lbs)

Education

High school diploma or GED

Job description

As a Full Time Sales Manager, you will be the first face of the brand for growing families.

You’ll congratulate new parents and grandparents, introduce them to our new baby essentials, help prep them for the first day of school, and all the big and little moments on their parenting journey.

We’re looking for a leader who fosters a welcoming and inclusive environment, values and optimizes skills and talents, and continually educate themselves and their team on product styles, features, and benefits.

What we love about Carter’s:

Carter’s Inc. is the largest North American apparel retailer exclusively for babies and young children, encompassing Carter’s, OshKosh B’gosh, Skip*Hop, and Little Planet brands.

Carter’s is the #1 most-purchased children’s clothing brand.*

We’ve become an industry leader by providing quality — from the first Original Bodysuit® to the lasting careers we offer our team.

We’ve kept our close-knit culture since our founding, and we invest in our teams with training and development programs, so we all succeed together.

A Carter’s career doesn’t feel like a job. It feels like connections, between customers, teams, and families.

Caring, teamwork, flexibility, and growth are what make us different. What’s not to love?

Benefits we love:

• Schedules that fit your life. Maintaining balance is important to us, which is why your schedule will allow you to focus on all aspects of your life.
• Benefits and perks that make life better, including health benefits, mental health benefits, a 30% discount on our brands, referral bonuses, and much more!
• Education “Advance You” Program, which helps you earn a GED or a bachelor’s degree tuition‑free or learn English as a second language!
• Paid time off, holidays, and parental leave, as well as adoption assistance, charitable matching gifts, and much more!
• The opportunity to build skills and grow as an individual. We provide professional and personal development to shape your career.
• Development programs to help you grow in your current role and beyond.
• Whether you’re looking to join us for a short while or a long-term career, you will grow at Carter’s.
• Additional great benefits here.

What You’ll Do:

• Become a product and brand expert of our brands to help families navigate every moment from preemie to size 14
• Welcome customers with a warm greeting and provide assistance with our product styles, features, and benefits
• Maintain a genuine customer focus on the sales floor
• Foster a positive, safe, and inclusive environment for employees and customers
• Consistently model service standards and omni-channel experience while coaching others to success
• Lead and execute an assigned business focus area through planning and detailed follow through
• Perform Leader on Duty supervisor responsibilities by driving results and responding to customer concerns timely and with an appropriate resolution
• Utilize customer feedback to identify areas of opportunity to implement actions to drive results
• Build customer loyalty through Company sponsored programs, including credit
• Offer consistent, in the moment feedback to store team and raise performance concerns to Store Manager
• Recognize exceptional performance through positive reinforcement and appreciation
• Support store team with Asset Protection through a consistent level of customer service, safety awareness, and operational controls

Qualities we’d love in a candidate:

• A positive and solutions-oriented mindset
• Effective and professional verbal and written communication skills
• The ability to manage multiple tasks at once
• Proficient computer and technology skills (Outlook, Excel, Web navigation, etc.)
• A variety of skills and experiences
• A high school diploma or GED
• You can: Lift 40 pounds as needed, with frequent bending, stooping, reaching, pushing, and pulling
• Stand or walk for extended periods of time; climb up and down a ladder
• Provide availability that may include days, nights, weekends, and holidays as scheduled, with a minimum of two closing shifts a week
• Carter’s for all: Carter's is an Equal Opportunity and Affimative Action employer. (Minority/Female/Disability/Veteran).

Applications will be accepted until at least 7 days after the posting date.

Carter's does not use AI to make any decision in our hiring process.

NOTE: This job description is all-inclusive. The duties described may be changed or reassigned at the discretion of management, and the employee may be required to perform duties that are not listed in the job description. Carter’s may reasonably alter your duties, responsibilities, job title, and location.

*Source: Circana/ Consumer Tracking service, U.S. dollar share, 12 months ending September 2023.

Carters is committed to creating a diverse environment and is proud to be an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, veteran status, or any other status protected by federal, state, or local law.

We’ve become an industry leader by providing quality – from the clothing we sell to the careers we offer our team. Shared values have paved the way to our success. We nurture inclusive work environments for everyone. We invest in our teams with training and development programs to help them build their skills. We succeed together; everyone is welcome to grow in many ways. We’ve kept our close‑knit warmth since our founding. You’ll have the opportunity to work with colleagues who often become fast, lifelong friends while making new connections and sharing memorable experiences. Caring, teamwork, flexibility, and growth are what make us different. What’s not to love?