Sales Manager (Full Time)

Carter's, Inc.; United States; On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Employee discount 30% on brands

Health benefits

Training and development programs

Job summary

Carter’s, Inc. is hiring a Full Time Sales Manager to be the first face of our brand for growing families. You’ll lead a team, educate on product styles, and maintain a welcoming environment that reflects our values. You’ll also drive omni-channel experiences and foster customer loyalty across channels.

The role emphasizes leadership, customer focus, and effective communication, with opportunities for development and career growth within Carter’s brands.

Qualifications

• High school diploma or GED is required.
• Experience leading a customer-facing team in retail.
• Ability to coach and develop team performance.

Responsibilities

• Lead and motivate the store team to achieve sales goals.
• Provide outstanding service and a welcoming shopping experience.
• Oversee omni-channel customer interactions and store operations.

Skills

Leadership

Customer service

Communication

Multi-tasking

Proficient Outlook/Excel

Education

High school diploma or GED

Tools

Outlook

Excel

Job description

Love what you do. Carter’s Careers.
As a Full Time Sales Manager, you will be the first face of the brand for growing families. You’ll congratulate new parents and grandparents, introduce them to our new baby essentials, help prep them for the first day of school, and all the big and little moments on their parenting journey. We’re looking for a leader who fosters a welcoming and inclusive environment, values and optimizes skills and talents, and continually educate themselves and their team on product styles, features, and benefits.

What we love about Carter’s:
Carter’s Inc. is the largest North American apparel retailer exclusively for babies and young children, encompassing Carter’s, OshKosh B’gosh, Skip*Hop, and Little Planet brands. Carter’s is the #1 most-purchased children’s clothing brand.* We’ve become an industry leader by providing quality — from the first Original Bodysuit® to the lasting careers we offer our team. We’ve kept our close-knit culture since our founding, and we invest in our teams with training and development programs, so we all succeed together. A Carter’s career doesn’t feel like a job. It feels like connections, between customers, teams, and families. Caring, teamwork, flexibility, and growth are what make us different. What’s not to love?

Benefits we love:

Schedules that fit your life. Maintaining balance is important to us, which is why your schedule will allow you to focus on all aspects of your life.

Benefits and perks that make life better, including health benefits, mental health benefits, a 30% discount on our brands, referral bonuses, and much more!

Education “Advance You” Program, which helps you earn a GED or a bachelor’s degree tuition-free or learn English as a second language!

Paid time off, holidays, and parental leave, as well as adoption assistance, charitable matching gifts, and much more!

The opportunity to build skills and grow as an individual. We provide professional and personal development to shape your career.

Development programs to help you grow in your current role and beyond. Whether you’re looking to join us for a short while or a long-term career, you will grow at Carter’s.

Additional great benefits here.

What You’ll Do:

Become a product and brand expert of our brands to help families navigate every moment from preemie to size 14

Welcome customers with a warm greeting and provide assistance with our product styles, features, and benefits

Maintain a genuine customer focus on the sales floor

Foster a positive, safe, and inclusive environment for employees and customers

Consistently model service standards and omni-channel experience while coaching others to success

Lead and execute an assigned business focus area through planning and detailed follow through

Perform Leader on Duty supervisor responsibilities by driving results and responding to customer concerns timely and with an appropriate resolution

Utilize customer feedback to identify areas of opportunity to implement actions to drive results

Build customer loyalty through Company sponsored programs, including credit

Offer consistent, in the moment feedback to store team and raise performance concerns to Store Manager

Recognize exceptional performance through positive reinforcement and appreciation

Support store team with Asset Protection through a consistent level of customer service, safety awareness, and operational controls

Qualities we’d love in a candidate:

A positive and solutions-oriented mindset

Effective and professional verbal and written communication skills

The ability to manage multiple tasks at once

Proficient computer and technology skills (Outlook, Excel, Web navigation, etc.)

A variety of skills and experiences

A high school diploma or GED

You can:

Lift 40 pounds as needed, with frequent bending, stooping, reaching, pushing, and pulling

Stand or walk for extended periods of time; climb up and down a ladder

Provide availability that may include days, nights, weekends, and holidays as scheduled, with a minimum of two closing shifts a week

Carter’s for all:
Carter's is an Equal Opportunity and Aff… (Minority/Female/Disability/Veteran).

Additional information:
Applications will be accepted until at least 7 days after the posting date.
Carter's does not use AI to make any decision in our hiring process.

NOTE: This job description is all-inclusive. The duties described may be changed or reassigned at the discretion of management, and the employee may be required to perform duties that are not listed in the job description. Carter’s may reasonably alter your duties, responsibilities, job title, and location.

*Source: Circana/ Consumer Tracking service, U.S. dollar share, 12 months ending September 2023.

Carters is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, veteran status, or any other status protected by federal, state, or local law.