Sales Manager (Full Time)

Carter's Inc.; Indiana (PA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Health benefits

30% discount on brands

Paid time off

Education program for GED or degree

Job summary

Carter's Inc. is seeking a Full Time Sales Manager in Indiana. In this role, you will welcome families, introduce them to products, and lead a skilled team to provide exceptional customer service. Your leadership will foster a positive and inclusive work culture, driving results while ensuring customer satisfaction.

Ideal candidates should possess effective communication skills, a positive mindset, and a high school diploma or GED. Benefits include health coverage, educational opportunities, and employee discounts. Join us in making parenting journeys joyful!

Qualifications

• Experience in retail management and customer service.
• Strong problem-solving skills.
• Ability to build customer loyalty and lead a team.

Responsibilities

• Become a product and brand expert to assist customers.
• Welcome and assist customers with products.
• Maintain a genuine customer focus on the sales floor.
• Foster a positive and inclusive environment.
• Perform supervisor responsibilities and drive results.
• Utilize customer feedback to drive results.

Skills

Positive mindset

Effective communication

Multi-tasking

Computer skills

Education

High school diploma or GED

Job description

Love what you do. Carter’s Careers. As a Full Time Sales Manager, you will be the first face of the brand for growing families. You’ll congratulate new parents and grandparents, introduce them to our new baby essentials, help prep them for the first day of school, and all the big and little moments on their parenting journey.

We’re looking for a leader who fosters a welcoming and inclusive environment, values and optimizes skills and talents, and continually educates themselves and their team on product styles, features, and benefits.

Carter’s Inc. is the largest North American apparel retailer exclusively for babies and young children, encompassing Carter’s, OshKosh B’gosh, Skip*Hop, and Little Planet brands. Carter’s is the #1 most-purchased children’s clothing brand. We’ve become an industry leader by providing quality — from the first Original Bodysuit® to the lasting careers we offer our team.

We’ve kept our close‑knit culture since our founding, and we invest in our teams with training and development programs, so we all succeed together. A Carter’s career doesn’t feel like a job. It feels like connections, between customers, teams, and families. Caring, teamwork, flexibility, and growth are what make us different. What’s not to love?

Benefits We Love

• Schedules that fit your life, allowing you to focus on all aspects of your life.
• Health benefits, mental health benefits, a 30% discount on our brands, referral bonuses.
• Education “Advance You” Program, to earn a GED or a bachelor’s degree tuition‑free or learn English as a second language.
• Paid time off, holidays, parental leave, adoption assistance, and charitable matching gifts.
• Professional and personal development opportunities to grow as an individual.

What You’ll Do

• Become a product and brand expert of our brands to help families navigate every moment from preemie to size 14.
• Welcome customers with a warm greeting and provide assistance with our product styles, features, and benefits.
• Maintain a genuine customer focus on the sales floor.
• Foster a positive, safe, and inclusive environment for employees and customers.
• Consistently model service standards and omni‑channel experience while coaching others to success.
• Lead and execute an assigned business focus area through planning and detailed follow‑through.
• Perform Leader on Duty supervisor responsibilities by driving results and responding to customer concerns timely and with an appropriate resolution.
• Utilize customer feedback to identify areas of opportunity to implement actions to drive results.
• Build customer loyalty through company‑sponsored programs, including credit.
• Offer consistent, in‑the‑moment feedback to store team and raise performance concerns to Store Manager.
• Recognize exceptional performance through positive reinforcement and appreciation.
• Support store team with asset protection through consistent customer service, safety awareness, and operational controls.

Qualities we’d love in a candidate

• A positive and solutions‑oriented mindset.
• Effective and professional verbal and written communication skills.
• The ability to manage multiple tasks at once.
• Proficient computer and technology skills (Outlook, Excel, Web navigation, etc.).
• A variety of skills and experiences.
• A high school diploma or GED.

You can

• Lift 40 pounds as needed, with frequent bending, stooping, reaching, pushing, and pulling.
• Stand or walk for extended periods of time; climb up and down a ladder.
• Provide availability that may include days, nights, weekends, and holidays as scheduled, with a minimum of two closing shifts a week.

Carters is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, veteran status, or any other status protected by federal, state, or local law.

NOTE: This job description is all‑inclusive. The duties described may be changed or reassigned at the discretion of management, and the employee may be required to perform duties that are not listed in the job description. Carter’s may reasonably alter your duties, responsibilities, job title, and location.