Sales Manager - Full Time

Michaels Stores; Huntington Beach (CA); On-site; USD 24,452 - 31,822; Full time

Benefits offered by this job

Health insurance (medical, dental, and vision)

Paid time off

Tuition assistance

Generous employee discounts

Job summary

Michaels Stores in Huntington Beach, CA, is seeking a Sales Manager to lead and promote a high-performing selling culture. The role encompasses driving customer satisfaction and operational excellence while ensuring compliance with company protocols.

Applicants should have over 3 years of retail leadership experience. The position includes various responsibilities such as overseeing store operations and promoting customer programs while ensuring a dynamic retail environment.

Compensation ranges from $17.75 to $23.10 per hour, alongside benefits like health insurance and paid time off.

Qualifications

• 3+ years of retail leadership experience is required.

Responsibilities

• Lead and manage adherence to Standard Operating Procedures.
• Ensure execution of Company policies and standards.
• Model and coach best-in-class Customer Experience.
• Provide Manager-on-Duty coverage.
• Drive sales and operational excellence in the store.

Skills

Retail leadership experience

Customer experience coaching

Operational excellence

Sales expertise

Job description

Store - HUN- Huntington Beach-South, CA

The Sales Manager leads and champions a high‑performing selling culture across the store, driving strong sales results and an engaging customer experience. This role oversees front‑end and service operations, ensuring consistent execution of selling behaviors, brand standards, and operational expectations. The Sales Manager supports the achievement of key sales and service KPIs through effective leadership, customer‑focused coaching, and efficient day‑to‑day execution.

Major Activities

• Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements.
• Ensure execution of Company policies and standards, holding team accountable for store conditions and results.
• Model and coach best‑in‑class Customer Experience and ART of Selling behaviors, driving conversion and customer satisfaction.
• Provide Manager‑on‑Duty coverage, maintaining floor leadership, service standards, and operational continuity.
• Ensure accurate and efficient use of POS and Self‑Checkout systems, supporting smooth transactions and customer support.
• Oversee Balloons business, birthday party operations, and other in‑store programs and events.
• Promote and enroll customers in the Loyalty Rewards Program, driving retention and repeat visits through consistent execution.
• Champion MCC/Extend services (US only), ensuring team awareness and customer adoption of protection plans and offerings.
• Drive sales and operational excellence in the Knit & Sewing Shop, including expertise and oversight of the Cut Bar experience.
• Ensure efficient execution of BOPIS and Same Day Delivery, delivering timely order fulfillment and strong omni‑channel service.
• Support Custom Framing operations, including customer consultations and coordination with the frame shop (in select volume frame shops).
• Train, coach, and develop team members through structured TM onboarding and ongoing skill‑building across assigned departments.
• Partner in maintaining strong Asset Protection practices, reducing shrink through awareness, compliance, and safe operations.

Minimum Type of Experience Required

• 3+ years retail leadership experience.

Work Environment

• Ability to remain standing for long periods of time.
• Ability to move throughout the store.
• Regular bending, lifting, carrying, reaching, and stretching.
• Ability to lift, carry, push, and pull merchandise and fixtures, up to 25‑50 pounds with or without reasonable accommodation.
• Ability to climb ladders or step stools to stock and retrieve products.
• Ability to perform repetitive motions, including scanning items, stocking shelves, and operating POS equipment.
• Ability to work in a fast‑paced environment with frequent customer interactions.
• Work hours include nights, weekends, and early mornings.

Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

Total Base Pay Range For This Position

$17.75 - $23.10 per hour.

Benefits

• Health insurance (medical, dental, and vision).
• Paid time off.
• Tuition assistance.
• Generous employee discounts.

Equal Opportunity Employer

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate, and be better together.

Michaels is committed to the full inclusion of all qualified individuals. We assure that people with disabilities are provided reasonable accommodations.