Sales Manager FT

Michaels Stores; Charlotte (NC); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

401(k) with employer match

Employee discounts

Medical, dental, and vision coverage

Tuition assistance

Job summary

Michaels Stores in Charlotte, NC is seeking a Sales Manager to lead a high‑performing selling culture and drive sales results while delivering an engaging customer experience across front‑end and service operations.

You will coach staff, ensure SOP compliance, manage MOD coverage, and oversee programs like Loyalty Rewards, Balloons, and Knit & Sew Shop operations, with a focus on omni‑channel fulfillment and customer satisfaction.

Qualifications

• 3+ years retail leadership experience
• Ability to manage Front‑end and service operations
• Strong customer‑focused coaching and leadership skills
• Knowledge of SOPs and company programs

Responsibilities

• Assist Store Manager in leading and managing adherence to SOPs and Company programs.
• Ensure execution of policies and standards, holding team accountable for store conditions and results.
• Model and coach Customer Experience and ART of Selling behaviors to drive conversion and satisfaction.
• Provide Manager‑on‑Duty coverage and maintain floor leadership and service standards.
• Oversee POS and Self‑Checkout operations to support smooth transactions.
• Oversee in‑store programs and events (Balloons, Birthday parties).
• Promote Loyalty Rewards Program to drive retention and visits.
• Drive shop‑level sales and omni‑channel execution (BOPIS, Same Day Delivery).
• Support Custom Framing operations and frame shop coordination in select locations.
• Train, coach and develop team members through onboarding and ongoing skill building.
• Maintain Asset Protection practices to reduce shrink.

Job description

Store - Charlotte - NorthLake, NC

The Sales Manager leads and champions a high‑performing selling culture across the store, driving strong sales results and an engaging customer experience. This role oversees front‑end and service operations, ensuring consistent execution of selling behaviors, brand standards, and operational expectations. The Sales Manager supports the achievement of key sales and service KPIs through effective leadership, customer‑focused coaching, and efficient day‑to‑day execution.

Major Activities

• Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements.
• Ensure execution of Company policies and standards, holding team accountable for store conditions and results.
• Model and coach best‑in‑class Customer Experience and ART of Selling behaviors, driving conversion and customer satisfaction.
• Provide Manager‑on‑Duty (MOD) coverage, maintaining floor leadership, service standards, and operational continuity.
• Ensure accurate and efficient use of POS and Self‑Checkout systems, supporting smooth transactions and customer support.
• Oversee Balloons business, birthday party operations, and other in‑store programs and events.
• Promote and enroll customers in the Loyalty Rewards Program, driving retention and repeat visits through consistent execution.
• Champion MCC/Extend services (US only), ensuring team awareness and customer adoption of protection plans and offerings.
• Drive sales and operational excellence in the Knit & Sew Shop, including expertise and oversight of the Cut Bar experience.
• Ensure efficient execution of BOPIS and Same Day Delivery, delivering timely order fulfillment and strong omni‑channel service.
• Support Custom Framing operations, including customer consultations and coordination with the frame shop (in select volume frame shops).
• Train, coach, and develop team members through structured TM onboarding and ongoing skill‑building across assigned departments.
• Partner in maintaining strong Asset Protection practices, reducing shrink through awareness, compliance, and safe operations.

Other Duties As Assigned

None specified.

Minimum Type of Experience Required

• 3+ years retail leadership experience

Work Environment

• Ability to remain standing for long periods of time
• Ability to move throughout the store
• Regular bending, lifting, carrying, reaching, and stretching
• Ability to lift, carry, push, and pull merchandise and fixtures, up to 25-50 pounds with or without reasonable accommodation.
• Ability to climb ladders or step stools to stock and retrieve products.
• Ability to perform repetitive motions, including scanning items, stocking shelves, and operating POS equipment.
• Ability to work in a fast‑paced environment with frequent customer interactions.
• Work hours include nights, weekends and early mornings

Michaels offers a range of benefits to support team members and their families. Depending on position and eligibility, team members may have access to a 401(k) with employer match, an Employee Assistance Program, medical, dental, and vision coverage, telemedicine services, flexible spending accounts, commuter benefits, tuition assistance, adoption assistance, and various voluntary insurance options. All team members enjoy everyday perks such as employee discounts and access to partner discount programs. For a summary of benefits, visit the Michaels Benefits at a Glance page. For additional information regarding benefits, visit MIKBenefits.com.

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together.

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