Sales Manager- Exempt- Memphis Marriott East

Remington Hospitality; Memphis (TN); On-site; USD 55,000 - 85,000; Full time

Job summary

Remington Hospitality is seeking a Sales Manager to optimize occupancy and room rates by driving proactive sales initiatives. You will work closely with hotel operations to maximize revenue and guest satisfaction, while leading sales calls, proposals, and client relationship management.

The role emphasizes aggressive outreach, effective communication with clients, and collaboration across departments to meet sales quotas and deliver superior service.

Qualifications

• Proven ability to drive sales and generate revenue in a hospitality setting.
• Excellent verbal and written communication, with strong presentation skills.
• Ability to manage multiple tasks and projects with attention to detail.
• Willingness to travel as required to pursue new business opportunities.
• Commitment to guest satisfaction and professional ethics in interactions.

Responsibilities

• Conduct aggressive sales solicitation to maximize room sales and occupancy.
• Assist DOS in developing and executing the annual marketing plan for key segments.
• Send proposals promptly and follow through from lead to definite status.
• Capture and relay client room block, banquet, and catering requirements accurately.
• Gather and route all necessary group information for billing and VIP arrangements.
• Maintain and report on a sales quota as assigned by the DOS.
• Provide weekly sales call reports and planned itineraries for potential clients.
• Collaborate with hotel operations in a cooperative, guest-service oriented manner.
• Promote courtesy, goodwill, and a positive attitude in every guest encounter.
• Perform other duties as assigned by management.

Skills

Sales skills

Communication skills

Presentation skills

Microsoft Office

Time management

Team collaboration

Travel willingness

Tools

Microsoft Office

Job description

The Sales Manager works to maximize sales occupancy and rates in conjunction with hotel operations to increase profits by increasing room sales and generating business through aggressive sales efforts.

Core Responsibilities

• Conduct a successful, aggressive solicitation process involving outside sales calls, inside appointments, telephone calls, individual letter and direct mail. As a proactive sales manager, 80% (eighty) of time should be spent in active sales solicitation.
• Assist the Director of Sales in the preparation of the annual marketing plan, including the action plans covering assigned market segments.
• Send proposals on all leads, which fit the profile of the property and actively follow through to convert from proposal to definite status. Proposals and confirmations should be sent to clients immediately upon holding space.
• Clearly outline on booking sheets client's room block requirements, suite requirements, meeting and banquet space requirement so the accurate facilities may be reserved.
• Obtain, document and route all necessary information on definite groups, including billing information, credit application, rooming list and VIP arrangements. Details on meeting arrangements, menus, audio-visual arrangements, etc., should be documented and passed on to catering manager for follow up.
• Responsible for maintaining a sales quota as assigned by DOS.
• Maintain total and complete sensitivity to customer satisfaction and guests' needs.
• Responsible for preparing and providing the DOS with weekly sales call reports and weekly itineraries of planned sales calls to potential customers.
• Work in a cooperative and friendly manner with fellow associates.
• Practice a culture of guest service in all you do; promote courtesy, good will and a positive attitude in each and every encounter.
• Perform any reasonable request as assigned or directed by management.

Knowledge, Skills, And Competencies

• Strong business communication and presentation skills, both verbal and written
• Talk and listen to clients, demonstrating excellent sales skills by knowing and selling product in a professional and courteous manner
• Ability to work in a high demand, sometimes high pressure environment
• High work ethic and self-initiative
• Strong computer skills in Microsoft Suite
• Some travel is required
• Regular attendance according to established guidelines
• May be required to work varying schedules to reflect the business needs of the property
• Must possess basic computational ability
• Focus and maintain attention to multiple tasks, and complete work assignments on time despite frequent interruptions
• Ability to maintain excellent relationships with staff and maintain staff and guest confidentiality at all times
• Ability to participate in, and at times lead departmental and/or hotel team meetings

Physical Requirements

• Sit, stand and walk for varying lengths of time
• Lift approximately ten (10) pounds
• Good communication skills, both written and verbal
• Grasping, writing, standing, sitting, walking, repetitive motions, pulling, pushing, listening and hearing ability and visual ability
• Must have finger dexterity to be able to operate office equipment such as computers, printers, multi-line phone, filing cabinets, photocopiers and other office equipment as needed

This job description is not an exhaustive list of all job functions that are required of an employee in this position. Therefore, other duties may be asked of an employee in this position from time to time.