Sales Manager, Crabtree Valley Mall

N23 Premium Brands Opco LLC; Raleigh (NC); On-site; USD 52,000 - 66,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan

Paid time off & holidays

Merchandise discounts

Job summary

KnitWell Group's Ann Taylor in Raleigh, NC, is seeking a Sales Manager to lead the store leadership team and deliver an omnichannel experience for customers. You will partner with the Store Manager to cultivate engagement, coach associates, and uphold brand standards on the sales floor.

In this role you’ll onboard new hires, build a high-performing team, and balance selling with store operations to drive results and a positive customer experience.

Qualifications

• 1 year retail management experience preferred.
• Hospitality mindset when connecting with customers.
• Excellent customer service and interpersonal skills.
• Strong people management and ability to develop talent.
• Tech-savvy with ability to operate a POS system.

Responsibilities

• Partner with Store Manager to drive sales and deliver an omnichannel experience.
• Educate, coach, and mentor associates on brand behaviors.
• Onboard new hires and develop a high-performing team.
• Create an inclusive store environment and provide coaching feedback.
• Balance selling responsibilities with overall store operations.

Skills

Retail management

Customer service

People management

Hospitality mindset

POS system

Business acumen

Tools

POS system

Job description

About us

Ann Taylor embodies and celebrates the spirit, heritage, and confidence of American women leading the lives they love. Since its beginnings, Ann Taylor has been committed to providing women with everything they need to feel inspired and motivated as they navigate their multifaceted lives. Our effortlessly polished styles are thoughtfully designed to go anywhere—from the office to special occasions (and everywhere in between). Discover a culture centered on empowering employees, with access to industry leaders and tools you need to expand your skills and stretch your abilities. We'll meet you at every milestone with opportunities and benefits to make life better in and outside of work (not to mention your closet). Ready to join us?

About the role

As a Sales Manager, you are part of the store leadership team that brings our brand experience to life by cultivating customer and associate engagement. This role partners with the Store Manager to drive sales by delivering an omnichannel experience for our customers. While cultivating an environment of genuine customer connection, you'll also foster a strong store culture for associates. You educate, coach, and mentor associates on modeling brand behaviors and building authentic customer relationships. This is your opportunity, in partnership with the Store Manager, to build a high-performing team, drive results, and deliver operational excellence.

The impact you can have

In this role, you'll have the opportunity to:

• Cultivate a customer-focused environment that consistently delivers exceptional customer experiences.
• Build genuine customer relationships by ensuring high associate engagement and customer service levels.
• Model brand behaviors and cultivate a customer‑centric culture.
• Onboard new hires and develop an effective team of associates.
• Create an inclusive store environment for associates where everyone feels welcome and engaged.
• Provide in‑the‑moment feedback and coaching so each associate can bring their best to customer interactions.
• Uphold the highest brand visual standards for merchandise on the sales floor.
• Lead activities to drive the store's performance, including financial and operational objectives.
• Balance selling responsibilities and overall store operations activities.

You’ll bring to the role

You bring to the role 1 year retail management experience (preferred) Brings a hospitality mindset when connecting with customers Excellent customer service and interpersonal skills Strong people management skills and ability to develop talent Technology proficient and ability to operate a point-of-sale system Strong business acumen and ability to create action plans to drive results

Benefits

Medical, dental, and vision insurance 401(k) plan Paid time off & holidays Opportunities for monthly bonuses Merchandise discounts plus eligibility for discounts at our sister brands Professional development and opportunities for advancement across our brands Community impact through our philanthropic partnerships Availability of these benefits is based on employment type, role, and certain eligibility requirements. Job offers will consider factors such as your qualifications, relevant experience, and skills.

Location

Location: Store 2554-Crabtree Valley Mall-ANN-Raleigh, NC 27612

Position Type

Regular/Full time

Equal Employment Opportunity

The Company is an equal opportunity employer and welcomes applications from diverse candidates. Hiring decisions are based upon a candidate's qualifications as they relate to the requirements of the position under consideration and are made without regard to sex (including pregnancy), race, color, national origin, religion, age, disability, genetic information, military status, sexual orientation, gender identity, or any other category protected by applicable law. The Company is committed to providing reasonable accommodations for job applicants with disabilities. If you require an accommodation to perform the essential duties of the position you are seeking or to participate in the application process, please contact [e-mail]. The Company will make reasonable accommodations for otherwise qualified applicants or employees, unless such accommodations would impose an undue hardship on the operations of the Company’s business. The Company will not revoke or alter a job offer based on an applicant’s request for reasonable accommodation.

KnitWell Group Overview

KnitWell Group, a specialty retail operating company, comprises some of the most iconic brands in America – Ann Taylor, Chico's, Haven Well Within, Lane Bryant, LOFT, Soma, Talbots, White House Black Market. Individually, our brands are unique and strong. Together, we are powerful. Our common thread is our commitment to create exceptional products, provide memorable experiences, and achieve superior results. Our associates are innovators who thrive through collaboration and are dedicated to excellence. At the heart of it all are the customers we serve. We are dedicated to creating fashion that not only looks good but also makes our customers feel good.