Sales Manager, Cool Springs Galleria

KnitWell Group; Franklin (TN); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) plan

Paid time off & holidays

Monthly bonuses

Merchandise discounts

Professional development

Community impact programs

Job summary

KnitWell Group seeks a Sales Manager in Franklin, TN to lead store operations and deliver an omnichannel customer experience. You will coach associates, balance selling with daily tasks, and uphold brand standards while driving performance and engagement.

Join a team focused on hospitality, customer service excellence, and inclusive culture, with opportunities for advancement and professional development.

Qualifications

• 1 year retail management experience (preferred).
• Hospitality mindset when connecting with customers.
• Excellent customer service and interpersonal skills.
• Strong people management and talent development.
• Technologically proficient and able to operate a POS system.
• Strong business acumen and ability to create action plans to drive results.

Responsibilities

• Cultivate a customer-focused environment delivering exceptional experiences.
• Build genuine customer relationships with high associate engagement and service levels.
• Model brand behaviors and foster a customer-centric culture.
• Onboard new hires and develop an effective team of associates.
• Create an inclusive store environment where everyone is welcome and engaged.
• Provide in-the-moment coaching to bring out the best in staff.
• Uphold brand visual standards for merchandise on the sales floor.
• Lead activities to drive store performance including financial and operational goals.
• Balance selling with overall store operations responsibilities.

Skills

Retail management

Hospitality mindset

Customer service

People management

POS proficiency

Business acumen

Tools

POS system

Job description

About us

Ann Taylor embodies and celebrates the spirit, heritage, and confidence of American women leading the lives they love. Since its beginnings, Ann Taylor has been committed to providing women with everything they need to feel inspired and motivated as they navigate their multifaceted lives. Our effortlessly polished styles are thoughtfully designed to go anywhere—from the office to special occasions (and everywhere in between).

Discover a culture centered on empowering employees, with access to industry leaders and tools you need to expand your skills and stretch your abilities. We’ll meet you at every milestone with opportunities and benefits to make life better in and outside of work (not to mention your closet). Ready to join us?

About the role

As a Sales Manager, you are part of the store leadership team that brings our brand experience to life by cultivating customer and associate engagement. This role partners with the Store Manager to drive sales by delivering an omnichannel experience for our customers. While cultivating an environment of genuine customer connection, you’ll also foster a strong store culture for associates. You educate, coach, and mentor associates on modeling brand behaviors and building authentic customer relationships. This is your opportunity, in partnership with the Store Manager, to build a high-performing team, drive results, and deliver operational excellence.

The impact you can have

In this role, you’ll have the opportunity to:

• Cultivate a customer-focused environment that consistently delivers exceptional customer experiences.

• Build genuine customer relationships by ensuring high associate engagement and customer service levels.

• Model brand behaviors and cultivate a customer-centric culture.

• Onboard new hires and develop an effective team of associates.

• Create an inclusive store environment for associates where everyone feels welcome and engaged.

• Provide in-the-moment feedback and coaching so each associate can bring their best to customer interactions.

• Uphold the highest brand visual standards for merchandise on the sales floor.

• Lead activities to drive the store’s performance, including financial and operational objectives.

• Balance selling responsibilities and overall store operations activities.

You’ll bring to the role

• 1 year retail management experience (preferred)

• Brings a hospitality mindset when connecting with customers

• Excellent customer service and interpersonal skills

• Strong people management skills and ability to develop talent

• Technology proficient and ability to operate a point-of-sale system

• Strong business acumen and ability to create action plans to drive results

Benefits

• Medical, dental, and vision insurance

• 401(k) plan

• Paid time off & holidays

• Opportunities for monthly bonuses

• Merchandise discounts plus eligibility for discounts at our sister brands

• Professional development and opportunities for advancement across our brands

• Community impact through our philanthropic partnerships

Availability of these benefits is based on employment type, role, and certain eligibility requirements. Job offers will consider factors such as your qualifications, relevant experience, and skills.

Location:

Store 1181-Cool Springs Galleria-ANN-Franklin, TN 37067

Position Type:

Regular/Full time

Equal Employment Opportunity
The Company is an equal opportunity employer and welcomes applications from diverse candidates. Hiring decisions are based upon a candidate’s qualifications as they relate to the requirements of the position under consideration and are made without regard to sex (including pregnancy), race, color, national origin, religion, age, disability, genetic information, military status, sexual orientation, gender identity, or any other category protected by applicable law. The Company is committed to providing reasonable accommodations for job applicants with disabilities. If you require an accommodation to perform the essential duties of the position you are seeking or to participate in the application process, please contact [e-mail]. The Company will make reasonable accommodations for otherwise qualified applicants or employees, unless such accommodations would impose an undue hardship on the operations of the Company’s business. The Company will not revoke or alter a job offer based on an applicant’s request for reasonable accommodation.