Sales Manager - Abbot Kinney

Warby Parker; Los Angeles (CA); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Health, vision, and dental insurance

Paid sick leave

Retirement savings plan (401(k))

Paid holidays

Free eyewear

Employee Assistance Program (EAP)

Vacation days

Employee Stock Purchase Plan

Free eyewear

EAP

Job summary

A leading eyewear retail company in Los Angeles is searching for a Sales Manager to drive exceptional customer service and oversee a team of Retail Advisors. The ideal candidate should have retail management experience, exceptional interpersonal skills, and a passion for enhancing shopping experiences. Responsibilities include managing store operations, team leadership, and facilitating performance reviews. The company offers a competitive compensation package, including various benefits for full-time and part-time employees.

Qualifications

• 1+ year in a management position within retail.
• Strong problem-solving and troubleshooting abilities.
• Experience managing a team and conducting performance reviews.
• Self-starter with an entrepreneurial spirit.
• Eager to learn new skills.
• An upbeat and empathetic team player.
• Driven to perform and help teammates reach targets.
• Not on the Office of Inspector General’s LEIE list.

Responsibilities

• Engage with customers and enhance their shopping experience.
• Oversee store operations including inventory management.
• Lead and train a team of Retail Advisors.
• Develop processes that improve customer service and shopping experiences.
• Manage and implement daily zoning schedules.
• Open and close the store.
• Lead meetings at shift starts and ends, plus roundtables.
• Direct a team of 8+ employees.
• Assist with biannual performance reviews with Store Leaders.
• Help with new hire onboarding and ongoing training.
• Foster an inclusive, service-minded work culture.

Skills

Retail management

Interpersonal skills

Customer service

Sales experience

Team leadership

Learning mindset

Positive energy

Education

Retail management experience or related

Job description

Warby Parker is seeking a service-oriented Sales Manager to support a team of exceptional Retail Advisors in creating the best possible glasses-shopping experiences. (At other brands, you might see similar roles called Assistant Store Manager.) As a Sales Manager, you’ll engage with customers, have a hand in process ideation and improvement, and participate in various special projects along the way. Through these responsibilities, you’ll directly impact the success of our company while seeing our strategic operations in action and learning from our super talented business and Retail leaders. Ready to play an integral part in shaping and driving Warby Parker Retail? Read on!

What You’ll Do

• Communicate Warby Parker’s values and brand philosophy to customers
• Own troubleshooting for our point-of-sale system
• Oversee the store’s inventory management procedures
• Develop new processes that improve Warby Parker’s ability to serve customers and optimize their shopping experiences
• Manage and implement daily zoning schedules
• Open and close the store
• Lead meetings at the beginning of shifts and at the end of the day, plus roundtables and other meetings as needed
• Direct a team of 8
• 10 team members, consistently demonstrating what great service looks like
• Help conduct team members’ biannual performance reviews with the Store Leader and Associate Store Leader
• Assist with new hire on-boarding and ongoing training
• Treat all of our customers with respect and cultivate an inclusive, service-minded work culture

Who You Are

• Steeped in Retail experience, with 1+ year in a management position
• Equipped with exceptional interpersonal skills
• Backed by managerial experience in sales or operations at a complex, customer-focused retailer
• A self-starter with an entrepreneurial spirit
• Eager to learn new skills
• An upbeat and empathetic team player
• Driven to do what it takes to be a top performer time and time again‑and help your teammates reach their targets along the way
• Able to bring a positive, fun energy to the workplace, even when working long hours
• Not on the Office of Inspector General’s List of Excluded Individuals/Entities (LEIE)

In compliance with local and state requirements, Warby Parker is committed to pay transparency. We offer a comprehensive compensation package that includes not only a competitive base salary/hourly rate but also variable compensation for eligible employees.

For applicable postings, the range listed is a good faith estimate of the compensation for this position at the time of posting. Final compensation is thoughtfully determined by a variety of factors, including the candidate’s qualifications, experience, internal equity, and relevant market data.

For applicable postings, non‑exempt employees are eligible for overtime pay if you are required to work more than 40 hours in a workweek.

Benefits (Full‑time)

• Health, vision, and dental insurance
• Life and AD&D Insurance
• Paid sick leave
• Paid Holidays
• Vacation days per year
• Retirement savings plan (401(k))
• Parental leave (non‑birthing parents included)
• Short‑term disability
• Employee Stock Purchase Plan
• Employee Assistance Program (EAP)
• Bereavement Support
• Optical Education Reimbursement
• Free eyewear
• And more (just ask!)

Benefits (Part‑time)

• Employee Assistance Program (EAP)
• Employee Stock Purchase Plan
• Free eyewear
• Paid sick leave
• And more (just ask!)

Warby Parker will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act.

If you are a California resident, please review the additional privacy disclosures available in Section 8 of our Privacy Policy, which provides a summary of how we collect, use, disclose, and share personal information about you and explain your rights under the California Privacy Rights Act (“CPRA”).

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

CO only: The application window for this position is anticipated to close on the apply before date listed. We encourage interested candidates to apply through our Career website.

1 WA only: Full‑Time employees’ paid sick leave is accrued at a rate of 1 hour per every 26 hours worked. Full‑time employees receive 5 paid holidays and 5‑10 vacation days per year (after waiting period, depending on tenure and hours worked). 2 WA PT only: Paid sick leave (accrued at a rate of 1 hour per every 30 hours worked).