Sales Manager

Casa Madrona; United States; On-site; USD 70,000 - 90,000; Full time

Job summary

Casa Madrona Hotel & Spa in Sausalito, California seeks a Sales Manager to drive guestroom sales for assigned market segments. The role supports the sales team in meeting or exceeding budgeted targets and is focused on building key accounts and maximizing occupancy and revenue for the property.

The Sales Manager will travel locally for site visits, present proposals, negotiate contracts, and coordinate with operations to ensure exceptional guest experiences.

Qualifications

• Education: College degree or high school diploma with related experience.
• Experience: Minimum 2+ years in sales.

Responsibilities

• Assist sales team in achieving budgeted guestroom revenue goals.
• Conduct weekly sales calls to existing and new accounts.
• Develop new business through calls, emails, and networking.
• Maintain accurate sales records in the hotel system.
• Respond to sales inquiries within 24 business hours.
• Negotiate sales contracts and prepare proposals.

Skills

English proficiency

Communication skills

Negotiation skills

Organization

Teamwork

Customer service

Detail-oriented

Management capability

Microsoft Office

Delphi

Education

College degree or High School Diploma with related experience

Tools

Microsoft Office

Delphi

Job description

A California classic perched atop a Sausalito hillside, Casa Madrona Hotel & Spa offers a multi-layered waterfront escape. Blending Victorian heritage with modern, relaxed luxury, this Historic Hotel of America—listed on the National Register of Historic Places—provides an engaging environment for hospitality professionals dedicated to delivering exceptional coastal California experiences. Amenities include: luxury spa, waterfront views, fine dining, meeting rooms, boutique services. 64 rooms | 8,656 sq. ft. meeting/event space

Pay Range: $70,350.00-$90,000.00

JOB SUMMARY

The Sales Manager has overall responsibility for selling guestrooms for an assigned market segment(s). The Sales Manager will assist the sales team in meeting or exceeding the hotel’s budgeted financial targets. The Sales Manager is also responsible for meeting assigned monthly sales goals.

MINIMUM REQUIREMENTS

• Education: College degree or High School Diploma with related experience
• Experience: Previous sales experience minimum 2+years’ experience

SKILLS AND KNOWLEDGE

• Must be able to read, write, and understand English
• Excellent verbal and written communication skills including leading and participating in formal presentations
• Strong negotiation skills as well as the ability to cultivate leads, build relations, and close the deal
• Strong organizational skills with the ability to handle multiple tasks in a fast-paced environment
• Strong computer skills. Microsoft Office, Delphi, other programs as it pertains to this position
• Ability to work as part of a team
• Strong desire to deliver high quality of customer service
• Detail oriented and organized as it pertains to accuracy and efficiency
• Good personnel and management and organizational skills

JOB DUTIES

• Assist sales team in achieving and exceeding budgeted goals in guestroom revenue, profit and occupancy for the total hotel
• Effectively communicate with Director of Sales and/or Director of Revenue to review opportunities that impact revenue goals
• Conduct weekly sales calls to existing and new accounts, as well as uncover new business in assigned market segment(s)
• Build and strengthen relationships with existing and new accounts to enable future bookings. Activities include sales calls, entertainment, trade shows, etc.
• Travel locally to conduct outside calls, promote the hotel and review competition reader boards to develop leads
• Generate leads and new business through internet searches, telephone and email solicitations, mailings, referrals, networking, trade shows, professional and community organizations, sales, blitzes, etc.
• Arrange site inspections of the hotel for new accounts
• Maintain accurate sales records in the hotel sales system to provide complete history, ensure future and current quality of service and enhance future prospects
• Respond to all sales inquiries within 24 business hours
• Execute and support the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence)
• Responsible for negotiating sales contracts and the implementation and set up as required
• Analyze historical, current and future hotel/market trends and develop strategies to maximize occupancy and average rate of hotel through creative and selective selling
• Assist in the development of the annual budget and quarterly owner reviews
• Participate in management meetings to discuss budget, forecast and rate
• Partner with operations team to coordinate customer specifications, effectively respond to customer issues and comments to ensure customer satisfaction
• Participate in hotel weekly staff meeting, if applicable
• Adjust work schedule as needed to meet the business demands, which may include hours in early morning, evening and/or weekend hours
• Other duties as assigned