Sales Manager

FHLB Des Moines; Milwaukee (WI); Hybrid; USD 70,000 - 90,000; Full time

Job summary

Sysco is seeking a Sales Manager in the United States to oversee the sales and coordination team, drive client satisfaction, and support budgeting toward sales goals.

You will lead, develop, and coach staff, work with HR on recruitment, monitor performance, and deliver analytical reports to identify trends and drive process improvements. The role requires strong communication and the ability to excel in a fast-paced environment.

Qualifications

• Minimum 5–7 years in sales or related transferable skills.
• Leadership experience with a team.
• Customer-centric mindset and internet savviness.
• Strong MS Office skills and ability to handle escalated clientele situations.
• Ability to communicate clearly in writing and speech.

Responsibilities

• Lead and coach the sales and coordination team to achieve goals and client satisfaction.
• Partner with HR to recruit, select, and develop team members.
• Monitor productivity, performance, and quality; provide timely reporting.
• Develop training plans and identify staff strengths/weaknesses for development.
• Manage gross margin and control costs; ensure operational efficiency.
• Provide timely analytics on sales trends and process improvements.
• Maintain high level of customer service and professional conduct.

Skills

Leadership

Customer-centric

MS Office

Multitasking

Time management

Communication

Problem solving

Teamwork

Ethical conduct

Written/oral communication

Independent work

Education

High school diploma or equivalent

Associates or Bachelor's degree

Tools

MS Office

Job description

**JOB SUMMARY**The Sales Manager is primarily responsible for overseeing all functions of the sales and coordination team to ensure client satisfaction through efficient, professional, and personal support. Responsible for the budgetary success of sales goals through efforts in assisting team members with projects and providing oversight.**RESPONSIBILITIES*** Must be able to facilitate functions as described in all levels of sales and coordination job descriptions* Provide leadership, development, and coaching of team members. Actively engaging and supporting the development of the team to ensure better performance and succession planning.* Working with HR/Recruitment drive the recruitment & selection of sales and coordination team members.* Contribute to the design and implementation of programs and projects which impact the department* Ensure fiscal responsibility to the company by managing optimal gross margin, minimizing unnecessary returns and good coordination processes to reduce preventable costs* Ensure team members are knowledgeable with mfg programs, rebates, specials, etc, in order to provide competitiveness in the market place* Motivate team members to achieve a consistent level of performance with sales goals and other Metrics for the department* Experience in understanding and handling difficult/escalated clientele situations* Assist team members with priority issues* Monitor, track, and report on the productivity, performance, and quality of the sales and coordination individuals* Identify staff strengths and weaknesses for training and development purposes. Hold staff accountable for any deficiencies in a consistently timely manner* Ensure high level of customer service in order to exceed customer expectations and creating relationships that encourage customers to return* Facilitate ongoing product training opportunities for team members* Develop and provide timely analytical reports to identify sales trends makes timely process improvement recommendations to Call Center Administration* Ensures all team members are current on all procedures, policies, and guidelines through training and communication* Develop and recommend operating policy and procedural improvements* Other duties as assigned**QUALIFICATIONS** **Education** High school diploma or equivalent**Experience*** Minimum 5 to 7 years experience in sales, or related transferable skills* Leadership experience* Customer-centric and Internet savvy* Strong MS Office skills* Experience in understanding and handling difficult/escalated clientele situations**Preferred Qualifications:*** Associates or Bachelor’s degree* Restaurant supply/commercial food service experience* Bilingual Spanish**Skills:*** A manager should be able to work under minimal supervision and have experience managing projects* Emulates professionalism for others to model* Superior time-management skills* Ability to multi-task and stay focused on critical objectives* A positive, can-do attitude is a must* Able to work in a fast-paced, closely integrated team in which customer delight, communication, teamwork, and flexibility are essential* Ability to write short correspondence* Ability to accurately spell* Ability to speak and write English in a clear, understandable manner* Ability to accurately follow detailed procedures and processes* Ability to work with a diverse group of people* Ability to work comfortably under pressure* Ability to work independently and with a group on various on-going projects simultaneously* Must be able to perform basic arithmetic calculations (e.g., addition, subtraction, multiplication, division, and percentage functions.)* Ability to concentrate for extended periods of time* Excellent oral and written communication skills* Ability to plan and organize time and projects efficiently* Excellent critical thinking and problem-solving skills* Ability to exchange and furnish information requiring detailed explanations and maintain active discussions with customers and other workgroups* Ability to act in an ethical, honest and professional manner at all times* Desire to work independently as well as in a team environment* Maintain discretion with all company information regarding customers, pricing, products, and procedures**Physical Demands:*** The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job* Must be able to sit for prolonged periods of time* Must be able to bend, reach and stoop occasionally to reach file cabinets, boxes, etc* Must be able to look at a computer screen for prolonged periods of time and type* Requires the ability to read written instructions, reports and other documentation* The employee must occasionally lift, carry and/or move up to 30 pounds* Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus* The employee frequently is required to talk or hear* The noise level in the work environment is usually light to moderate**Working Conditions:** To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Applicants must be currently authorized to work in the United States.#LI-DF1**BENEFITS INFORMATION:**For information on Sysco’s Benefits, please visit https://SyscoBenefits.com**OVERVIEW:**Sysco is the global leader in foodservice distribution. With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 333 distribution facilities worldwide and serves more than 700,000 customer locations.We offer our colleagues the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations. We’re looking for talented, hard-working individuals to join our team. Come grow with us and let us show you why Sysco is at the heart of food and service.**AFFIRMATIVE ACTION STATEMENT:**Applicants must be currently authorized to work in the United States.We are proud to be an Equal Opportunity and Affirmative Action employer, and consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law.This opportunity is available through Sysco Corporation, its subsidiaries and affiliates.