Sales Manager

La-Z-Boy Incorporated; Lancaster (Lancaster County); On-site; USD 70,000 - 97,000; Full time

Job summary

An established industry player is seeking a dynamic Sales Manager to lead a high-performing sales team. This pivotal role involves driving sales growth through personal and store initiatives, ensuring exceptional customer service, and fostering an inclusive environment. With a commitment to innovation and a focus on people, the company offers a rewarding opportunity to transform homes and lives. Enjoy a competitive salary with uncapped commission potential, comprehensive benefits, and the chance to make a real difference in customers' lives. If you're passionate about sales and helping others, this is the perfect opportunity for you.

Benefits

Health Insurance

Dental and Vision Insurance

Paid Vacation

401k with match

Tuition Reimbursement

Paid Training

Employee Assistance Program

BRAVO POINTS Rewards

Qualifications

• 1-3 years of retail sales experience required.
• Proficiency in Microsoft Office 365 and customer service skills.

Responsibilities

• Achieve or surpass sales goals and operational benchmarks.
• Coach and support sales teams to improve performance.
• Resolve customer concerns and support sales promotions.

Skills

Sales Experience

Customer Service

Interpersonal Skills

Financial Literacy

Microsoft Office 365

Education

High School diploma or GED

Job description

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Comfort starts with our 10,000+ team members across the globe, who are transforming the power of comfort every day. Our employees have the power to change lives, in our homes, work, and communities. We foster an inclusive environment while honoring a legacy built on family, where everyone can be themselves.

If you are ready to join an industry-leading organization where our people are the most important asset, and innovation propels us into the future, you’re ready to take your seat at La-Z-Boy Incorporated.

WE BELIEVE IN THE TRANSFORMATIONAL POWER OF COMFORT

Job Summary

A pivotal leader responsible for driving sales growth and fostering a high-performing sales team. The role involves executing personal and store sales initiatives to achieve revenue targets, while consistently upholding the company’s ethos of prioritizing people, optimizing processes, delivering exceptional products, and reinforcing the brand’s core values. This position plays a crucial role in elevating the store's sales performance and contributing to the overall company success and is held to the highest standards of ethics, integrity, and professionalism.

Training Pay: $20 per hour for 3-4 weeks (no commission)

Average Earning Potential After Training: $70,000 - $97,000 (inclusive of base, commission, and bonus)

Job Description

Are you looking for a place to make a great living AND make a difference?

Do you have a passion for helping people and appreciate a comfortable, well-designed home?

We are looking for a Sales Manager to join our team! At La-Z-Boy, we are committed to improving our customers’ lives by helping them transform their houses into homes. Sales Managers are paid hourly plus commission on written sales with NO COMMISSION CAP. Our average retail Sales Managers earn over $70,000/year with top performers earning over $97,000. As a La-Z-Boy employee, you will also enjoy excellent benefits including:

• Health Insurance through Blue Cross/Blue Shield
• Dental and Vision Insurance
• Paid Vacation
• 401k with match
• Tuition Reimbursement
• Paid Training

Employee Assistance Program (EAP)

• Access to confidential counseling with licensed therapists on topics like anxiety, depression, stress, grief, and relationships.
• Resources for mental health, financial planning, legal advice, and caregiving referrals.
• Online education resources and free online will documentation.
• Support for healthcare decisions, claims, billing, and diagnoses explanations.

Employee Rewards

• BRAVO POINTS – earn points to redeem for merchandise, electronics, event tickets, travel, classes, and more.
• Rewards for top sellers and employee referrals.

Key Responsibilities

• Achieve or surpass sales goals and operational benchmarks.
• Promote in-home design programs.
• Oversee sales floor interactions and evaluate team performance.

People

• Coach, train, and support sales teams to improve performance.
• Ensure exceptional customer service and build customer loyalty.
• Recruit, mentor, and recognize team achievements.

Brand Advocacy

• Maintain store and team alignment with brand standards and customer experience.
• Support marketing initiatives and store presentation.

Operations

• Resolve customer concerns and support sales promotions and events.
• Collaborate to ensure operational excellence and store standards.

Scope & Impact

This role influences store financial health, team morale, operational efficiency, and customer experience, reporting to the Store Manager.

Minimum Requirements

• High School diploma or GED
• 1-3 years retail sales experience
• Proficiency in Microsoft Office 365, financial literacy, interpersonal skills, and customer service
• Ability to work evenings, weekends, and holidays

Preferred Requirements

• Retail management experience focusing on sales
• Strong business acumen and relationship-building skills

Physical Demands & Work Environment

• Lift/carry up to 50 lbs
• Stand for extended periods
• Repetitive hand motions, hearing, and listening
• Inside environment, pass background check

Additional Information

This job description is not exhaustive; duties may change. We prioritize clear communication and rewarding talent. Salary ranges are provided to foster transparency and confidence in our pay practices.

Pay and Hours

• Training Pay: $20/hr for 3-4 weeks
• Post-Training Average Pay: $26,000/year + uncapped commission
• Commission: 1%-6% plus monthly bonuses
• Estimated annual income: around $80,000 for high performers

Weekly hours: 40. Work shift includes evenings, weekends, holidays.

Benefits

Includes medical, vision, dental, life insurance, 401k with match, paid holidays, vacation, and sick leave. Details at Benefits Guide for US Employees.

La-Z-Boy is an equal opportunity employer committed to diversity and inclusion. Reasonable accommodations available upon request.