Sales Manager

Michaels; Highlands Ranch (CO); Hybride; USD 22 000 - 31 000; Plein temps

Avantages offerts par ce poste

401(k) with employer match

Employee Assistance Program

Medical

Dental

Vision coverage

Telemedicine services

Flexible spending accounts

Commuter benefits

Tuition assistance

Adoption assistance

Voluntary insurance options

Employee discounts

Access to partner discount programs

Résumé du poste

Michaels Stores in Highlands Ranch, CO seeks a Sales Manager to lead a high-performing selling culture storewide, drive sales results, and deliver an engaging customer experience. You’ll oversee front-end operations, coaching, and execution of brand standards, while ensuring SOP compliance and omnichannel service.

Responsibilities include coaching teams, managing POS and Self-Checkout, driving loyalty enrollment, and protecting assets.

Qualifications

• 3+ years retail leadership experience.

Responsabilités

• Lead and manage adherence to SOPs and Company programs.
• Model and coach Customer Experience and selling behaviors; drive conversion and customer satisfaction.
• Provide MOD coverage; maintain floor leadership, service standards and operational continuity.
• Ensure accurate use of POS and Self-Checkout; support transactions and customer support.
• Oversee in-store programs (Balloons, loyalty, MCC/Extend, Knit & Sew Shop, BOPIS, Same Day Delivery, Custom Framing).
• Train and develop team members through onboarding and ongoing skill-building across departments.
• Partner to maintain Asset Protection and reduce shrink.

Description du poste

Store - DEN-HIGHLANDS RANCH, CO

The Sales Manager leads and champions a high-performing selling culture across the store, driving strong sales results and an engaging customer experience. This role oversees front-end and service operations, ensuring consistent execution of selling behaviors, brand standards, and operational expectations. The Sales Manager supports the achievement of key sales and service KPIs through effective leadership, customer-focused coaching, and efficient day-to-day execution.

Major Activities

Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements. Ensure execution of Company policies and standards, holding team accountable for store conditions and results. Model and coach best-in-class Customer Experience and ART of Selling behaviors, driving conversion and customer satisfaction. Provide Manager-on-Duty (MOD) coverage, maintaining floor leadership, service standards, and operational continuity. Ensure accurate and efficient use of POS and Self-Checkout systems, supporting smooth transactions and customer support. Oversee Balloons business, birthday party operations, and other in-store programs and events Promote and enroll customers in the Loyalty Rewards Program, driving retention and repeat visits through consistent execution. Champion MCC/Extend services (US only), ensuring team awareness and customer adoption of protection plans and offerings. Drive sales and operational excellence in the Knit & Sew Shop, including expertise and oversight of the Cut Bar experience. Ensure efficient execution of BOPIS and Same Day Delivery, delivering timely order fulfillment and strong omni-channel service. Support Custom Framing operations, including customer consultations and coordination with the frame shop (in select volume frame shops). Train, coach, and develop team members through structured TM onboarding and ongoing skill-building across assigned departments. Partner in maintaining strong Asset Protection practices, reducing shrink through awareness, compliance, and safe operations. Other duties as assigned

Minimum Type of Experience Required

3+ years retail leadership experience

Work Environment

Ability to remain standing for long periods of time Ability to move throughout the store Regular bending, lifting, carrying, reaching, and stretching Ability to lift, carry, push, and pull merchandise and fixtures, up to 25-50 pounds with or without reasonable accommodation. Ability to climb ladders or step stools to stock and retrieve products. Ability to perform repetitive motions, including scanning items, stocking shelves, and operating POS equipment. Ability to work in a fast-paced environment with frequent customer interactions. Work hours include nights, weekends and early mornings Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

Total Base Pay Range for this Position: $16.00 - $22.20

This position may be eligible for overtime compensation in accordance with state and local laws.

Application Deadline: This position will remain open until 2026-10-29 Note: We encourage early applications as we may begin interviewing qualified candidates before the deadline.

At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.comandMichaels.ca.The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visitwww.michaels.com.

Michaels offers a range of benefits to support team members and their families.

• 401(k) with employer match
• An Employee Assistance Program
• Medical
• Dental
• Vision coverage
• Telemedicine services
• Flexible spending accounts
• Commuter benefits
• Tuition assistance
• Adoption assistance
• Various voluntary insurance options
• Employee discounts
• Access to partner discount programs

All team members enjoy everyday perks such as employee discounts and access to partner discount programs. For a summary of benefits, visit the Michaels Benefits at a Glance page. For additional information regarding benefits, visit MIKBenefits.com

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together. Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL). EEOC Know Your Rights Poster in English EEOC Know Your Rights Poster in Spanish EEOC Poster Optimized for Screen Readers Federal FMLA Poster Federal EPPAC Poster

At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.comandMichaels.ca.The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visitwww.michaels.com. We put people first We do the right thing We’re always improving our craft We hold ourselves accountable We’re better together At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit mikbenefits.com. Los Angeles County