Sales Manager

Michaels; Grand Rapids (MI); On-site; USD 55,000 - 85,000; Full time

Job summary

The Michaels Companies Inc. is seeking a Sales Manager for the Grand Rapids store to lead a high-performing team and drive strong sales results while delivering an engaging customer experience.

You will oversee front-end operations, POS usage, and daily execution of SOPs and company programs. Responsibilities include coaching staff, ensuring policy compliance, managing MOD coverage, and driving omni-channel services such as BOPIS and Same Day Delivery.

Qualifications

• 3+ years retail leadership experience.
• Ability to lead and coach store teams to meet sales and service goals.
• Strong customer focus with a commitment to a great in-store experience.

Responsibilities

• Lead and champion a high-performing selling culture across the store.
• Oversee front-end and service operations to ensure brand standards.
• Provide Manager-on-Duty coverage and maintain floor leadership.
• Drive omni-channel service, including BOPIS and Same Day Delivery.
• Train, coach, and develop team members through onboarding and ongoing skill-building.
• Promote loyalty programs and protection plans to drive retention.

Skills

Retail leadership

Customer experience

Coaching & development

Omni-channel execution

Operations management

POS & checkout operations

Tools

POS systems

Self-Checkout systems

Job description

## Sales ManagerApply: Grand Rapids-3940 28th St SE: Full time: Posted Today: R00326932Store - GRAND RAPIDS-GRAND RAPIDS/PARIS AVE, MIThe Sales Manager leads and champions a high-performing selling culture across the store, driving strong sales results and an engaging customer experience. This role oversees front-end and service operations, ensuring consistent execution of selling behaviors, brand standards, and operational expectations. The Sales Manager supports the achievement of key sales and service KPIs through effective leadership, customer-focused coaching, and efficient day-to-day execution.**Major Activities*** Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements.* Ensure execution of Company policies and standards, holding team accountable for store conditions and results.* Model and coach best-in-class Customer Experience and ART of Selling behaviors, driving conversion and customer satisfaction.* Provide Manager-on-Duty (MOD) coverage, maintaining floor leadership, service standards, and operational continuity.* Ensure accurate and efficient use of POS and Self-Checkout systems, supporting smooth transactions and customer support.* Oversee Balloons business, birthday party operations, and other in-store programs and events* Promote and enroll customers in the Loyalty Rewards Program, driving retention and repeat visits through consistent execution.* Champion MCC/Extend services (US only), ensuring team awareness and customer adoption of protection plans and offerings.* Drive sales and operational excellence in the Knit & Sew Shop, including expertise and oversight of the Cut Bar experience.* Ensure efficient execution of BOPIS and Same Day Delivery, delivering timely order fulfillment and strong omni-channel service.* Support Custom Framing operations, including customer consultations and coordination with the frame shop (in select volume frame shops).* Train, coach, and develop team members through structured TM onboarding and ongoing skill-building across assigned departments.* Partner in maintaining strong Asset Protection practices, reducing shrink through awareness, compliance, and safe operations.**Other duties as assigned****Minimum Type of Experience Required*** 3+ years retail leadership experience**Work Environment*** Ability to remain standing for long periods of time* Ability to move throughout the store* Regular bending, lifting, carrying, reaching, and stretching* Ability to lift, carry, push, and pull merchandise and fixtures, up to 25-50 pounds with or without reasonable accommodation.* Ability to climb ladders or step stools to stock and retrieve products.* Ability to perform repetitive motions, including scanning items, stocking shelves, and operating POS equipment.* Ability to work in a fast-paced environment with frequent customer interactions.* Work hours include nights, weekends and early mornings**Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.**At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit www.michaels.com.