Sales Manager

Saks Global; Bal Harbour Village (FL); On-site; USD 78,346 - 97,933; Full time

Benefits offered by this job

Medical insurance

Employee discount

Benefits package including vision/dent

Job summary

Saks Fifth Avenue is seeking a Sales Manager to own the sales experience in-store, drive clienteling, coach a high‑performing team, and uphold the Saks Fifth Avenue brand across the Bal Harbour location.

You will recruit, onboard, train, and develop staff, manage performance, and collaborate with partners to deliver exceptional service and meet the store's sales goals.

Qualifications

• Experience leading a selling and operations team with a track record of results.
• Proficiency with clienteling tools and social media for business development.
• Strong communication, coaching, and people-management skills.
• Willingness to work a flexible schedule including evenings and weekends.

Responsibilities

• Recruit and onboard new hires; build a client-centric sales floor.
• Coach and develop selling skills; monitor performance and productivity.
• Lead scheduling aligned with promotions and business needs.
• Drive client relationships and events; increase wallet share.
• Uphold Saks Fifth Avenue standards and brand integrity.
• Collaborate with partners to deliver exceptional service.

Skills

Team leadership

Sales leadership

Communication

Attention to detail

Flexibility

Education

Bachelor's degree

Tools

Clienteling tools

Google Workspace

Social media tools

Job description

WHO WE ARE:

Salary Range: $78,346 - $97,933*

Job Description

Saks Fifth Avenue is a leading destination for luxury fashion, driven by a mission to help customers express themselves through relevant and inspiring style. Since its inception in 1924, the company has delivered one‑of‑a‑kind shopping experiences, featuring an expertly curated assortment of fashion and highly personalized customer service. Its unique approach combines an emphasis on the digital customer experience with a strong connection to a network of extraordinary locations across North America for seamless, all‑channel shopping. Saks Fifth Avenue is part of Saks Global’s portfolio of top luxury retail brands and real‑estate assets.

You Will Be

As the Sales Manager, you possess total ownership of the sales experience within your Saks Fifth Avenue store and occupy a critical role in the achievement of the company’s objectives. You facilitate partnerships across functions and leverage team skills to build a customer‑centric sales experience, while being a steward of the Saks Fifth Avenue brand. You drive sales by developing the clienteling skills and selling behaviors of a team of high‑performing direct reports, maintain high visibility on the selling floor to coach and develop our selling force, and refine the art of connecting with clients to build sustainable relationships through exceptional service and regular outreach. You oversee onboarding, training, ongoing education, and performance management of the selling team, fostering teamwork and collaborative spirit to successfully achieve the store's goals.

What You Will Do

People

• Responsible for actively recruiting and seamlessly onboarding new hires.
• Train and develop top talent by supporting team members in identifying career development goals and opportunities for growth.
• Foster an environment of accountability by leading the team in enforcing policies and procedures.
• Evaluate and calibrate performance and productivity fairly for direct reports, providing feedback and coaching opportunities for improvement.
• Develop direct reports to build their personal brand as fashion authorities, leveraging social media to broaden connections.
• Drive continued education initiatives for direct reports, focused on product knowledge training, client events and experiences.
• Promote a positive environment of achievement, recognition, and celebration.
• Resolve work‑related concerns and conflicts promptly.
• Empower the team to take ownership of customer problems and resolve them quickly.
• Oversee scheduling of department associates with sensitivity to the promotional calendar and business needs.
• Create and maintain an environment of trust and collaboration by encouraging feedback and improvement recommendations.
• Speak with truth and candor, modeling how to challenge the status quo appropriately.

Customer Experience

• Exhibit Saks Fifth Avenue’s culture and values, creating a friendly, upbeat atmosphere where customer service is consistent with company standards.
• Role‑model exceptional service and client relationship building skills.
• Execute all client development‑specific initiatives in‑store and collaborate with functional partners to identify top clients and seamlessly execute events.
• Proactively build positive and productive relationships, helping others by meeting the needs of the team, customers, partners, and the community.
• Build a cohesive customer service‑driven team and oversee customer service efforts and escalations.
• Use data‑driven methods to identify patterns in client spend and opportunities to increase wallet share.
• Increase new client acquisition and strengthen existing relationships using marketing tools and technology such as social media, referrals, and networking.
• Exercise expertise in clienteling tools to deliver exceptional service.
• Take initiative to stay informed about new merchandise deliveries to maximize selling potential.

Business Ownership

• Drive towards the achievement of maximum sales and growth through the development of client advisors and client relationships.
• Establish well‑thought‑out plans, anticipate and adjust for risks and roadblocks to maintain operational excellence.
• Execute plans and strategies in store to build strong client relationships and meet overall client development goals.
• Analyze internal and external customer behaviors, trends, and preferences to adjust processes and standards.
• Support audit compliance to enforce department and stockroom controls.
• Stay informed of business drivers, industry trends, and competitors to identify new opportunities.
• Track progress against departmental strategies and share best practices with the team.
• Demonstrate strong decision‑making skills and critical thinking to recommend viable solutions.
• Personally champion change initiatives, explaining benefits and challenges to the team and others impacted.

What You Will Bring

Required Qualifications (Minimum Requirements):

• Relevant experience and supervisory experience managing a team of direct reports.
• A proven track record of success managing a selling and operations workforce and achieving business results.
• Proficiency in utilizing available technology, including clienteling tools and social media (social selling) and Google Workspace programs.
• History of building, leading, motivating, and coaching teams to achieve objectives.
• Excellent oral and written communication skills.
• Strong attention to detail.
• May require standing, bending, climbing stairs, and lifting up to 10 pounds.
• Willingness to work a flexible schedule based on business needs, including evenings, weekends, and holidays.

Preferred Qualifications (nice to haves)

• Luxury retail fashion experience.
• 4‑year degree preferred.
• Continuously builds skills and knowledge through training, coaching, and career experiences.
• Demonstrates a working knowledge and appreciation of the Saks Fifth Avenue business and the fashion industry.
• Adapts personal approach in response to diverse situations and people.
• Responds to unexpected changes in the work environment with creativity and resilience.
• Establishes and upholds high personal standards for individual work and environment.
• Maintains a customer‑centric mentality versus a solely store‑centric one.

Your Life And Career At Saks Fifth Avenue

• Opportunity to work in a dynamic, fast‑paced environment at a company experiencing growth and transformation.
• Exposure to rewarding career advancement opportunities across the largest multi‑brand luxury retailer.
• Comprehensive benefits package for all eligible full‑time employees (medical, vision, dental).
• An amazing employee discount.

Salary And Other Benefits

Factors which may affect starting pay within this range may include market, experience and other qualifications of the successful candidate.

Benefits

We offer the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, basic life insurance, supplemental life insurance, disability insurance, and a variety of additional voluntary benefits (such as critical illness, hospital, and accident insurance).

Thank you for your interest with Saks Global. We look forward to reviewing your application.

Saks Global is an equal employment opportunity employer and is committed to providing reasonable accommodations to applicants with disabilities. If you are interested in applying for employment with Saks Global and would like to request special assistance or an accommodation, please contact the store.

Saks.com is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Compensation for this role varies by geographic location. The listed range reflects multiple markets, including higher‑cost areas. Actual starting pay will be determined based on work location, experience, and other job‑related factors.