Sales & Leasing Consultant

Hendrick Automotive Group; Charlotte (NC); On-site; USD 45,000 - 65,000; Full time

Job summary

Hendrick Lexus Charlotte is seeking a Sales Associate to help achieve dealership sales goals while delivering exceptional customer service at our Charlotte location.

You will greet customers, identify needs, demonstrate vehicle features, and guide them through the purchase and delivery process. This role requires a high school diploma, automotive interest, up to 3 years of experience, and a valid driver's license; strong communication and PC/CRM skills are important for success.

Qualifications

• High school diploma required; automotive knowledge or experience preferred.
• Experience in automotive sales is beneficial.
• Strong communication and customer service skills are essential.

Responsibilities

• Greet customers and determine make, type, and quality of vehicle desired.
• Explain features and demonstrate operation of vehicles in showroom or on drives.
• Compute and quote sales price including tax, trade-in, and discounts.
• Handle paperwork for vehicle sales and coordinate delivery and registration.
• Maintain cleanliness and organization of the work area and assist during training.

Skills

Customer service

Negotiation

Product knowledge

Education

High School Diploma

Automotive experience

Tools

Microsoft Office

CRM/web apps

Job description

Location

Hendrick Lexus Charlotte Location: 6025 E. Independence Blvd, Charlotte, North Carolina 28212

Summary

Sells new or used vehicles at a profit to the dealership, while ensuring customer satisfaction.

Supervisory Responsibilities

This job has no direct supervisory responsibilities.

Essential Duties and Responsibilities

• Meets dealership sales goals.
• Greets customer and determines make, type, and quality of vehicle desired.
• Explains features and demonstrates operation of vehicle in showroom or on demonstration drive.
• Suggests optional equipment for customer to purchase.
• Computes and quotes sales price, including tax, trade-in allowance, and discount.
• Completes paperwork accompanying vehicle sales, including but not limited to, preparing sales slip or sales contract.
• Arranges for delivery and registration of vehicle.
• Researches availability of models and optional equipment.
• Engages in business development.
• Addresses customer concerns.
• Maintains CSI at or above Company standards
• Maintains an organized, clean and safe work area
• Participates in required training
• Records all hours worked accurately in company timekeeping system
• Follows Safeguards rules and regulations.
• Demonstrates the Company’s Core Values
• Complies with Company policies and procedures
• Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
• Other duties as assigned

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions.

Desired Education

• √ High School Diploma

Field of Study/Work Experience

• √ Automotive

Desired Work Experience

• √ up to 3 years

Certificates and Licenses

• √ Valid Driver’s License
• o Automobile Salesperson License

Computer Skills

• Intermediate knowledge of Microsoft Office products.
• Intermediate ability to learn web applications for customer management.

Communication Skills

• Ability to understand and follow instructions.
• Ability to communicate effectively with customers and company personnel.

Attendance Requirements

The position requires regular and predictable attendance. Scheduled shifts may include evening hours, weekends, and holidays.

Physical Demands

• While performing the duties of this job, the employee is regularly required to talk or hear.
• The employee is frequently required to stand; walk; and sit.

Environment Demands

• Duties are performed throughout the premises, both indoors and outdoors and on customer test drives.
• Due to the nature of the position, may be exposed to various work environments and required to perform a variety of tasks.
• Heavy standing work.
• Work includes frequent movement around the company facilities and the outdoor car lot to interact with customers and other departments.

Verbal and Writing Ability

• Ability to read and comprehend instructions, correspondence, and memos.
• Ability to effectively present information in one-on-one and small group situations to customers and other employees.

Math Ability

Ability to add, subtract, multiply and divide.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions. Ability to deal with standardized situations.

Core Values

• Servant Leadership — Servant Leaders consciously put the needs of others before their own, because to serve people is to value them.
• Teamwork through Trust & Respect — Diversity is strength, and when we trust and respect one another we can work as a team to achieve at a high level.
• Integrity — Being honest and transparent with people, in an effort to do the right thing within the letter and spirit of the law, drives every action we take and every decision we make.
• Commitment to Customer Enthusiasm — Every day we recommit ourselves to the customer experience, and we are empowered to exceed the expectations of our customers.
• Passion for Winning — Hendrick’s tradition of winning is based on the idea of striving to be the best, not the biggest, and is therefore defined by how we treat our people.
• Accountability at All Levels — Taking ownership of our actions and our decisions allows us to grow as individuals, and support each other as a team.
• Commitment to Continuous Improvement — Every day we soften our hearts as well as our egos, in order to seek out and improve upon areas of opportunity within ourselves and our team.

Equal Opportunity Employer Statement

Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For more information regarding the EEOC, please visit https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf.

Company Culture and Mission

Hendrick Automotive Group believes that its people are its most important assets. Together, everyone achieves more. We work as a team, best utilizing our individual talents and skills to reach a common goal. Hendrick Automotive Group teammates help each other to balance their commitments to family and to the community they represent. Our 10,000 plus teammates across the country are empowered and trained to be leaders within our organization. At Hendrick Automotive Group we are defined by our integrity. We believe in doing what is right for our fellow teammates, our customers and our corporate partners. The core values of this company are what shape every action we take and every decision that is made. Our customers are important to us. They’re family. We genuinely desire for our customers to feel valued and cared about whenever inside our doors. Every day, Hendrick Automotive Group teammates recommit themselves to exceeding the expectations of our customers. The Hendrick name is synonymous with winning, at the dealership and on the race track. We are committed to continuing the Hendrick tradition of success and performance. Our teammates are empowered to overcome obstacles and do what it takes to satisfy our customers, lift up our fellow teammates and build profits. The automotive industry is rapidly progressing. Every day, Hendrick Automotive Group takes the initiative to find ways to achieve success through simpler, better, faster and leaner processes. We work daily to invest in the improvement of our teammates and develop resources to offer opportunities for personal growth and development. We strive for excellence in all that we do.