Sales Leader

Norman's Gift Shops, Inc.; Westminster (MD); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Flexible Schedule

30% off shopping discount

Incentive contests

Job summary

Norman's Gift Shops, Inc. in Westminster, MD is seeking a Part Time Sales Leader to join our busy Hallmark Gold Crown location.

You will lead the sales floor, deliver a caring, memorable experience to every customer, and partner with management to train staff on products and processes. Qualifications include a high school diploma or equivalent, retail experience with supervisory exposure, and the ability to work a flexible schedule including holidays and weekends.

Qualifications

• Customer CARE approach and a caring team atmosphere on the sales floor.
• Ability to lead, train, and supervise staff when managers are unavailable.
• Flexibility to work events, holidays, evenings and weekends.
• Strong willingness to learn products and use the register system.
• Excellent communication and teamwork skills.

Responsibilities

• Infuse our Customer CARE program into store culture to drive retail sales by genuinely connecting with the customer, building relationships, and earning her business.
• Belief that the customer always comes first and is the most important individual to our business.
• Meet store specific Crown Rewards program enrollment goals on a consistent basis.
• Assist management in developing and training staff of new products and processes.
• Provide supervision and managerial support in the absence of the store manager and assistant store manager.
• Ability to learn and be efficient with our register system to ensure a POS experience for our customers.
• Utilize outstanding selling skills during customer interactions to build sales and drive customer satisfaction.
• Proactively learn retail product knowledge for all merchandise to use when selling to the customer.
• Maintain and restock displays as directed by store management.
• Perform additional duties as assigned.

Education

High School diploma, GED, equivalent or higher.

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Norman's, the premiere, and fastest growing employee-owned Hallmark Gold Crown retailer in the East, is seeking a qualified Part Time Sales Leader for our location at Cranberry Square, Westminster, MD. We are in the business of helping people capture their emotions and share them with one another. Our customers entrust us to help them show how much they care, to commemorate their most special occasions, provide comfort through challenging times, and to celebrate the everyday moments in between.

WHAT WE ARE LOOKING FOR

Our retail teams are driven to reach store goals while delivering a memorable genuine experience to each of our customers. Our Sales Leaders are key contributors in providing a 'caring team' atmosphere for our customers. They are most accessible to the consumer to answer all questions and are the primary resource of knowledge on the sales floor. We expect our Sales Leaders to show initiative, be a team player, and exemplify excellence during every aspect of the customer experience.

• Infuse our Customer CARE program into the culture of the store in which you lead by example to drive retail sales by genuinely connecting with the customer, building relationships, and earning her business.
• Belief that the customer always comes first and is the most important individual to our business.
• Meet store specific Crown Rewards program enrollment goals on a consistent basis.
• Assist management in developing and training staff of new products and processes.
• Provide supervision and managerial support in the absence of the store manager and assistant store manager.
• Ability to learn and be efficient with our register system to ensure a positive and pleasant point of sale experience for our customers.
• Utilize outstanding selling skills during customer interactions to build sales and drive customer satisfaction.
• Proactively learn retail product knowledge for all merchandise to use when selling to the customer.
• Maintain and restock displays as directed by store management.
• Perform additional duties as assigned.

Basic Qualifications:

• High School diploma, GED, equivalent or higher.
• Prior retail experience with supervisory exposure.
• Ability to work a flexible schedule that meets the needs of the business, including events, holidays, evenings, and weekends.
• Ability to continuously stand/walk; frequently push/pull; occasionally bend/stoop/crawl/reach above shoulders/kneel; climb a ladder, and carry up to 40 pounds, e.g., fixture parts and cartons.

BENEFITS AND PERKS:

• Flexible Schedule
• A lucrative 30% off shopping discount on merchandise purchased in our stores.
• Incentive contests throughout the year

Norman's Hallmark is an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, age, pregnancy, national origin, physical or mental disability, genetics, sexual orientation, gender identity, veteran status, or any other legally protected status.