Sales Leader

CL 55ffe846 2bb4 4629 b5d1 e0eea53a383d; Germantown (MD); On-site; USD 16,531 - 24,796; Part time

Benefits offered by this job

Flexible Schedule

30% merchandise discount

Incentive contests

Job summary

Norman’s Hallmark in Germantown, MD is seeking a Part-Time Sales Leader to join our fast-growing, employee-owned retailer. You will guide the sales floor, deliver a caring customer experience, and assist in training staff while supporting store leadership in daily operations.

The role requires prior retail leadership and customer service experience, a willingness to work flexible hours including evenings, weekends, and holidays. Join a team that values relationships and community impact.

Qualifications

• High School diploma or GED or higher.
• Prior retail experience with supervisory exposure.
• Prior customer service experience.
• Flexible schedule including events, holidays, evenings, and weekends.

Responsibilities

• Infuse CARE program into store culture and drive sales by connecting with customers.
• Be accessible to customers and answer questions as a primary knowledge resource on the floor.
• Meet store Crown Rewards enrollment goals consistently.
• Help management train staff on new products and processes.
• Provide supervision in absence of store manager and assistant manager.
• Learn and operate the register to ensure a positive POS experience.
• Use selling skills to build sales and customer satisfaction.
• Maintain and restock displays as directed by management.

Skills

Customer service

Leadership

Sales skills

Communication

Education

High School diploma or equivalent

Tools

POS system

Job description

NORMAN’S, the premiere, and fastest growing employee-owned Hallmark Gold Crown retailer in the East, is seeking a qualified Part Time Sales Leader for our store at Milestone Center, Germantown, MD. We are in the business of helping people capture their emotions and share them with one another. Our customers entrust us to help them show how much they care, to commemorate their most special occasions, provide comfort through challenging times, and to celebrate the everyday moments in between.

WHAT WE ARE LOOKING FOR

Our retail teams are driven to reach store goals while delivering a memorable genuine experience to each of our customers. Our Sales Leaders are key contributors in providing a ‘caring team’ atmosphere for our customers. They are most accessible to the consumer to answer all questions and are the primary resource of knowledge on the sales floor. We expect our Sales Leaders to show initiative, be a team player, and exemplify excellence during every aspect of the customer experience.

Sales Leader Key Responsibilities

• Infuse our Customer CARE program into the culture of the store in which you lead by example to drive retail sales by genuinely connecting with the customer, building relationships, and earning her business.
• Belief that the customer always comes first and is the most important individual to our business.
• Meet store specific Crown Rewards program enrollment goals on a consistent basis.
• Assist management in developing and training staff of new products and processes.
• Provide supervision and managerial support in the absence of the store manager and assistant store manager.
• Ability to learn and be efficient with our register system to ensure a positive and pleasant point of sale experience for our customers.
• Utilize outstanding selling skills during customer interactions to build sales and drive customer satisfaction.
• Proactively learn retail product knowledge for all merchandise to use when selling to the customer.
• Maintain and restock displays as directed by store management.
• Perform additional duties as assigned.

BE A PART OF OUR TEAM

Do you like to inspire meaningful relationships and enhance people’s lives? Do you like to celebrate others? Do you take pride in everything you do? If this sounds like something you relate to and you are a highly motivated individual with excellent customer service skills and retail supervisory experience, we definitely need to connect!

Basic Qualifications

• High School diploma, GED, equivalent or higher.
• Prior retail experience with supervisory exposure.
• Prior customer service experience
• Ability to work a flexible schedule that meets the needs of the business, including events, holidays, evenings, and weekends.
• Ability to continuously stand/walk; frequently push/pull; occasionally bend/stoop/crawl/reach above shoulders/kneel; climb a ladder, and carry up to 40 pounds, e.g., fixture parts and cartons.

BENEFITS AND PERKS

• Flexible Schedule
• A lucrative 30% off shopping discount on merchandise purchased in our stores.
• Incentive contests throughout the year

Norman’s Hallmark is an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, age, pregnancy, national origin, physical or mental disability, genetics, sexual orientation, gender identity, veteran status, or any other legally protected status.