Sales Leader

Express; Fairfax (VA); Híbrido; USD 35.000 - 50.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, pharmacy, dental, and vision coverage

401(k) with Company match

Merchandise discount

Paid Time Off

Parental leave

Descripción de la vacante

Express Inc. is seeking a Retail Sales Leader at Fair Oaks Mall, Virginia. The Sales Leader will drive operations on the sales floor and assist in training associates to ensure an excellent shopping experience for customers. Responsibilities include managing daily store operations, providing training, and monitoring customer service provided by the team.

Applicants should have at least 1 year of retail experience and a high school diploma or equivalent. Express offers numerous benefits including medical coverage, 401(k), and a merchandise discount.

Formación

• 1+ years of retail experience preferred.
• High school diploma or equivalent required.
• Strong communication and multitasking abilities.
• Proficient with technology used in retail environments.

Responsabilidades

• Drive store operations on the sales floor.
• Assist in training and developing store associates.
• Oversee daily store operations and customer service.
• Monitor and analyze the service provided by the team.

Conocimientos

Retail experience

Communication skills

Sales accountability

Team collaboration

Multitasking

Educación

High School or Equivalent

Herramientas

Technology (iPad, registers)

Descripción del empleo

Store Name

Fair Oaks Mall

Responsibilities

Express is seeking a Retail Sales Leader to join our team.

The Sales Leader drives operations on the sales floor and in the stockroom, while assisting in training associates and delivering a great in-store shopping experience for customers.

• Assist in developing and motivating associates to maximize sales potential
• Provide in‑the‑moment coaching/training to store associates to ensure efficient and effective floor operations, customer service, coverage, stockroom management and execution of standards.
• Partner with Store Management to provide feedback on associate performance.
• Assist in training associates on store operations, product, policy, and procedures.
• Execute action plans that optimize results.
• Execute all aspects of daily store operations.
• Ensure appropriate associate coverage to create a great customer experience.
• Oversee and authorize the checkout experience.
• Assist with merchandise flow, such as shipment, replenishment, omni‑channel operations, in the store.
• Monitor and analyze the customer service provided by team members.
• Build an effective schedule with the right associate in the right place at the right time.
• Promote and support an environment focused on delivering great in‑store customer experiences.
• Effectively resolve customer service issues to a positive outcome.
• Lead and model our customer experience model.
• Display expert knowledge of product, company policies, promotions, loyalty programs.
• Provide leadership and assistance with product launches, window changes, visual presentation standards, signage placement, etc.
• Other essential functions may occur as directed by your supervisor.

Required Experience & Qualifications

• Education: High School or Equivalent
• Years of Experience: 1
• Proficient in use of technology (iPad, registers)
• Meets defined availability criteria, including nights, weekends and non‑business hours
• Meets physical requirements

Critical Skills & Attributes

• Previous retail experience preferred
• Ability to effectively communicate with customers, peers and supervisors
• Demonstrated sales accountability
• Demonstrated collaborative skills and ability to work well with a team.
• Ability to multitask and handle multiple customers and/or processes at once.

Benefits and Compensation

PHOENIX offers a range of benefits to help protect full‑time associate's health and long‑term financial security including:

• Medical, pharmacy, dental and vision coverage
• 401(k) and Roth 401(k) with Company match
• Merchandise discount
• Paid Time Off
• Parental leave for new moms and dads

For part‑time associates, PHOENIX is partnering with LIG Solutions to help associates obtain individual insurance coverage that best fits their needs and budget, including major medical, dental, vision, supplemental insurance, life insurance and more.

Additionally, part‑time associates may be eligible to receive paid sick leave, public health emergency leave and to participate in the 401(k) and Roth 401(k) with Company match.

Part‑time associates are also eligible to receive an Express merchandise discount, participate in our Learn & Earn incentive program, and choose voluntary benefits through YouDecide.

Actual compensation offered is dependent upon a number of factors including, but not limited to, work location, education, relevant skills and experience of the candidate.

Equal Opportunity Employer

Applicants must be currently authorized to work full‑time in the United States. PHOENIX does not sponsor applicants for work visas (e.g., H‑1B or TN status) for this position.

An equal opportunity employer, PHOENIX does not discriminate in recruiting, hiring or any other terms and conditions of employment on the basis of any federal, state, or locally protected characteristic. PHOENIX only hires individuals authorized for employment in the United States. PHOENIX is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation to search and apply for a job position due to a disability, please call 1‑800‑964‑9793 and say “Associate Relations” or send an e‑mail to [e-mail] and let us know the nature of your request and your contact information.