Sales Leader

EXPRESS; Downey (CA); On-site; USD 25,830 - 35,404; Part time

Benefits offered by this job

Medical coverage

401(k) match

Merchandise discount

Paid Time Off

Parental leave

Job summary

A popular clothing retailer seeks a Sales Leader in Downey, California. The right candidate will drive sales floor operations, assist in training team members, and ensure a superior customer shopping experience. Essential qualifications include a high school diploma and at least one year of retail experience, alongside strong communication and multitasking skills. The role also offers medical benefits, a 401(k) plan, and paid time off, with a pay range of $18.75 - $25.70 per hour.

Qualifications

• 1 year of retail experience preferred.
• High School diploma or equivalent required.
• Must be proficient in technology usage.

Responsibilities

• Drive store operations and provide training to associates.
• Ensure a great in-store customer experience.
• Assist in merchandise flow and stockroom management.

Skills

Retail experience

Communication skills

Sales accountability

Team collaboration

Multitasking

Education

High School or Equivalent

Tools

iPad

Registers

Job description

Apply for the Sales Leader position at EXPRESS, a multi‑channel apparel brand under PHOENIX Retail, LLC.

About PHOENIX

PHOENIX Retail, LLC operates the Express and Bonobos brands worldwide, with over 400 Express retail and outlet stores, 50 Bonobos Guideshops, and an online presence at www.express.com and www.bonobos.com.

Store

Stonewood

Responsibilities

Express is seeking a Retail Sales Leader to join our team. The Sales Leader drives operations on the sales floor and in the stockroom, while assisting in training associates and delivering a great in‑store shopping experience for customers.

• Assist in developing and motivating associates to maximize sales potential
• Provide in‑the‑moment coaching/training to store associates to ensure efficient and effective floor operations, customer service, coverage, stockroom management and execution of standards.
• Partner with Store Management to provide feedback on associate performance.
• Assist in training associates on store operations, product, policy, and procedures.
• Execute action plans that optimize results.
• Execute all aspects of daily store operations.
• Ensure appropriate associate coverage to create a great customer experience.
• Oversee and authorize the checkout experience.
• Assist with merchandise flow, such as shipment, replenishment, omni‑channel operations, in the store.
• Monitor and analyze the customer service provided by team members.
• Build an effective schedule with the right associate in the right place at the right time.
• Promote and support an environment focused on delivering great in‑store customer experiences.
• Effectively resolve customer service issues to a positive outcome.
• Lead and model our customer experience model.
• Display expert knowledge of product, company policies, promotions, loyalty programs.
• Provide leadership and assistance with product launches, window changes, visual presentation standards, signage placement, etc.
• Other essential functions may occur as directed by your supervisor.

Required Experience & Qualifications

• Education: High School or Equivalent
• Years of Experience: 1
• Proficient in use of technology (iPad, registers)
• Meets defined availability criteria, including nights, weekends and non‑business hours
• Meets physical requirements

Critical Skills & Attributes

• Previous retail experience preferred
• Ability to effectively communicate with customers, peers and supervisors
• Demonstrated sales accountability
• Demonstrated collaborative skills and ability to work well with a team.
• Ability to multitask and handle multiple customers and/or processes at once.

Benefits And Compensation

• Medical, pharmacy, dental and vision coverage
• 401(k) and Roth 401(k) with Company match
• Merchandise discount
• Paid Time Off
• Parental leave for new moms and dads

Pay Range: $18.75 - $25.70 per hour

Equal Opportunity and Accommodation Statement

An equal opportunity employer, PHOENIX does not discriminate in recruiting, hiring or any other terms and conditions of employment on the basis of any federal, state, or locally protected characteristic. PHOENIX is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation to search and apply for a job position due to a disability, please call 1-800-964-9793 and say ‘Associate Relations’ or send an e‑mail to [e-mail].

Notification to Agencies

PHOENIX does not accept unsolicited resumes or calls from third‑party recruiters or employment agencies.