Sales Lead Somerset Collection

Chico's FAS, Inc. paying for Chico's Retail Operations, Inc.; Troy (MI); On-site; USD 36,000 - 48,000; Part time

Benefits offered by this job

Optional medical, dental, and vision

401(k) plan

Merchandise discounts plus eligibility

Professional development across brands

Community philanthropy partnerships

Job summary

Join KnitWell Group's White House Black Market in Troy, MI as a Sales Lead, partnering with store leadership to supervise the team, uphold brand standards, and create memorable, customer-centered experiences that reflect our culture of hospitality. You'll coach teammates, manage opening/closing, schedule and inventory tasks, and contribute to a positive, high-performing store environment.

Availability includes nights, weekends, and holidays, with opportunities for professional growth across our

Qualifications

• 2 years retail management experience preferred.
• Must be at least 18 years old.
• Ability to develop strong customer and peer relationships.
• Team player mindset with ownership and initiative.
• Flexible availability — including nights, weekends, and holidays.
• Excellent communication and interpersonal skills.

Responsibilities

• Assist store leadership with general store operations including opening/closing.
• Share brand priorities and messages with store teams.
• Lead by example on the sales floor with product knowledge.
• Coach and motivate the team to meet performance goals.
• Handle scheduling, inventory, cash handling and merchandise replenishment.
• Stay informed on current promotions and store policies.
• Support associate development and provide coaching feedback.
• Collaborate with leadership and peers to improve store results.

Skills

Retail management

Customer service

Communication skills

Team leadership

Job description

About us

Built on the foundation of fashion’s most iconic color contrast – White + Black – WHBM inspires independent women to embrace their power and femininity through modern yet timeless styles. We’re proud to be a place for passionate people to learn, grow, and build empowered careers.

About the role

As a Sales Lead, you partner closely with store leaders to supervise the team, lead by example, and step in to support leadership responsibilities wherever needed. You play a pivotal role in upholding brand standards and helping shape a positive team culture. You will set the tone for achieving team goals by providing clear direction and support. As a role model for the team, you demonstrate a welcoming, customer-centered environment that goes beyond the transaction to create memorable, personalized experiences that reflect our culture of hospitality.

The impact you can have

In this role, you'll have the opportunity to:

• Assist the store leadership team with general store operations, including opening and closing responsibilities.
• Actively share brand priorities, initiatives, and messages with store teams.
• Lead by example on the sales floor, sharing product knowledge and utilizing an omni-channel approach.
• Provide coaching and encouragement to keep the team on track with performance goals.
• Execute operations activities, including cash handling, scheduling, inventory management, and merchandise replenishment.
• Be knowledgeable about current sales, promotions, and store policies.
• Support associate development, provide coaching feedback, and assist with scheduling, when needed.
• Share ideas and insights with the store leadership team.
• Contribute to a positive work environment by embracing teamwork with peers and leaders.

What you’ll bring to the role

Passion for our brand, fashion, and empowering confidence.

2 years of retail management experience preferred.

Must be at least 18 years old.

Ability to develop strong customer and peer relationships.

A team player mindset with a high level of ownership and initiative.

Flexible availability — including nights, weekends, and holidays.

Excellent communication and interpersonal skills.

Ability to bend, reach, stretch for products as well as maneuver around the sales floor and stockroom, operate the register, and lift/carry up to 50 pounds.

Benefits

• Optional medical, dental, and vision insurance
• 401(k) plan
• Merchandise discounts plus eligibility for discounts at our sister brands
• Professional development and opportunities for advancement across our brands
• Community impact through our philanthropic partnerships

Availability of these benefits is based on employment type, role, and certain eligibility requirements. Job offers will consider factors such as your qualifications, relevant experience, and skills.

Location: Store 3023-Somerset Collection North-WHBM-Troy, MI 48084

Position Type: Regular/Part time

Equal Employment Opportunity

The Company is an equal opportunity employer and welcomes applications from diverse candidates. Hiring decisions are based upon a candidate's qualifications as they relate to the requirements of the position under consideration and are made without regard to sex (including pregnancy), race, color, national origin, religion, age, disability, genetic information, military status, sexual orientation, gender identity, or any other category protected by applicable law.

Reasonable Accommodations

The Company is committed to providing reasonable accommodations for job applicants with disabilities. If you require an accommodation to perform the essential duties of the position you are seeking or to participate in the application process, please contact [e-mail]. The Company will make reasonable accommodations for otherwise qualified applicants or employees, unless such accommodations would impose an undue hardship on the operations of the Company’s business. The Company will not revoke or alter a job offer based on an applicant’s request for reasonable accommodation.

KnitWell Group, a specialty retail operating company, comprises some of the most iconic brands in America – Ann Taylor, Chico's, Haven Well Within, Lane Bryant, LOFT, Soma, Talbots, White House Black Market.

Individually, our brands are unique and strong. Together, we are powerful. Our common thread is our commitment to create exceptional products, provide memorable experiences, and achieve superior results. Our associates are innovators who thrive through collaboration and are dedicated to excellence. At the heart of it all are the customers we serve. We are dedicated to creating fashion that not only looks good but also makes our customers feel good.