Sales Lead - Soma

Chico's FAS, Inc.; Oxnard (CA); On-site; USD 24,796 - 30,307; Full time

Job summary

Chico's FAS, Inc. in Oxnard, CA is seeking an Associate Lead to support store management and ensure a great customer experience and profitability. You will perform sales and register transactions while guiding a team on daily operations and policy adherence.

This role emphasizes customer service excellence, loss prevention, visual standards, inventory control, and scheduling. You will develop leadership skills, coach associates, and contribute to district goals while promoting brand standards.

Qualifications

• High School diploma or equivalent required.
• Must be 18 years or older.
• Minimum 2 years of prior retail or sales management experience preferred.
• Excellent communication, verbal, and written skills.
• Able to travel to stores throughout the district.
• Excellent customer service skills.
• Knowledge of administrative aspects of store operations.
• Ability to communicate with customers, operate register, lift and carry 50 pounds, hand/fold merchandise, climb, reach, push/pull.
• Regular attendance is essential.
• Ability to work a flexible schedule, including nights, weekends, and holidays.

Responsibilities

• Promotes customer service by greeting and assisting customers; respond to inquiries and complaints professionally and timely.
• Performs basic operational activities including cash handling and reporting, price changes, merchandise handling, and opening/closing duties; reviews timesheets and payroll documents for accuracy.
• Monitors associate sales activities and productivity; acknowledges performance and communicates it to associates; motivates and trains them to achieve full potential.
• Maintains awareness of customers to improve service levels and reduce security risks; stays current on operational policies regarding payment, exchanges, and security practices.
• Maintains knowledge of current sales and promotions; presents and displays merchandise in line with current promotions and standards.
• Supports and administers receipt and dispatch of inventory and supplies according to company policy.
• Supervises associates involved in sales, inventory receipt, cash reconciliation, or customer services; prepares weekly schedules to ensure proper floor coverage within fiscal guidelines.
• Models sales expectations by using various techniques and communicating product knowledge; recommends merchandise or locates merchandise based on customer needs.
• Builds and maintains strong customer following through clienteling and wardrobe services.
• Maintains standards in merchandise handling, presentation, loss prevention, and other duties as directed.
• Participates in visual directives including monthly store sets and merchandise replenishment.
• Assists in the development of store associates; interprets Key Performance Indicator reports and delivers coaching; provides feedback for performance appraisals and evaluations.

Skills

Retail management

Customer service

Communication skills

Cash handling

Scheduling

Education

High School diploma or equivalent

Job description

Position Objective

The Associate Lead is primarily responsible for supporting management in general operations of the store to ensure a great customer experience and maximum profitability. Performs various sales and register transactions.

Functional Responsibilities

• Promotes customer service by ensuring associates greet and assist customers; respond to inquiries and complaints professionally and timely.
• Performs basic operational activities including cash handling and reporting, price changes, merchandise handling, and opening/closing duties; reviews timesheets and payroll documents for accuracy.
• Monitors associate sales activities and productivity; acknowledges performance and communicates it to associates; motivates and trains them to achieve full potential.
• Maintains awareness of customers to improve service levels and reduce security risks; stays current on operational policies regarding payment, exchanges, and security practices.
• Maintains knowledge of current sales and promotions; presents and displays merchandise in line with current promotions and standards.
• Supports and administers receipt and dispatch of inventory and supplies according to company policy.
• Supervises associates involved in sales, inventory receipt, cash reconciliation, or customer services; prepares weekly schedules to ensure proper floor coverage within fiscal guidelines.
• Models sales expectations by using various techniques and communicating product knowledge; recommends merchandise or locates merchandise based on customer needs.
• Builds and maintains strong customer following through clienteling and wardrobe services.
• Maintains standards in merchandise handling, presentation, loss prevention, and other duties as directed.
• Participates in visual directives including monthly store sets and merchandise replenishment.
• Assists in the development of store associates; interprets Key Performance Indicator reports and delivers coaching; provides feedback for performance appraisals and evaluations.
• Other duties as assigned.

Competencies

• Culture: Living the Chico’s FAS Values and Guiding Principles by demonstrating customer focus, instilling trust, driving engagement, and delivering results with high performance.
• Managing Complexity: Making sense of complex, high-volume, and sometimes contradictory information to effectively solve problems.
• Planning and Aligning: Planning and prioritizing work to meet commitments aligned with organizational goals.
• Organizational Savvy: Maneuvering comfortably through complex policy, process, and people‑related organizational dynamics.
• Courage: Stepping up to address difficult issues, saying what needs to be said.

Qualifications

• High School diploma or equivalent
• Must be 18 years old or older
• Minimum 2 years of prior retail or sales management experience preferred
• Excellent communication, verbal, and written skills
• Able to travel to stores throughout the district
• Excellent customer service skills
• Knowledge of administrative aspects of store operations
• Ability to communicate with customers, operate register, lift and carry 50 pounds, hand/fold merchandise, climb, reach, push/pull
• Regular attendance is essential
• Ability to work a flexible schedule, including nights, weekends, and holidays

Wage range: $17.90 - $22.35.

5409 - The Collection of Riverpark

Chico’s FAS, Inc. is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, childbirth and related medical conditions, lactation, genetic information, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other category protected under federal, state, or local law.