Sales Lead - Soma

Chico's FAS, Inc.; Mason (OH); On-site; USD 16,531 - 20,664; Full time

Job summary

Chico's FAS, Inc. in Mason, OH is seeking an Associate Lead to support store management and ensure a great customer experience while driving profitability. You will assist with operations, supervise sales associates, and handle cash, merchandising, and daily duties.

The role emphasizes leadership, training, scheduling, and delivering excellent service. Flexibility for nights, weekends, and holidays is required, and travel across the district may be needed.

Qualifications

• High School diploma or equivalent required.
• Must be 18 years or older.
• Minimum 2 years retail or sales management experience preferred.
• Excellent communication, verbal, and written skills.
• Ability to travel to stores throughout the district.
• Excellent customer service skills.
• Knowledge of administrative aspects of store operations.
• Ability to lift 50 pounds and stand/move on the sales floor and stockroom.

Responsibilities

• Greet and assist customers; respond to inquiries and complaints professionally.
• Perform cash handling, pricing changes, merchandise handling, and opening/closing duties; review payroll docs for accuracy.
• Monitor associate activities and productivity; provide feedback and coaching to achieve full potential.
• Maintain awareness of customers to improve service and reduce security risks; follow payment/exchange policies.
• Stay knowledgeable about promotions; merchandise display per current standards.
• Assist in receipt and dispatch of inventory per company policy.
• Supervise associates in sales, inventory, and cashier tasks; prepare weekly schedules.
• Demonstrate product knowledge; suggest merchandise and locate items to meet customer needs.
• Build customer relationships through clienteling and wardrobe management.
• Support visual directives and store sets; participate in merchandise replenishment.
• Contribute to associate development; interpret KPI reports and provide performance feedback.
• Other duties as assigned.

Skills

Excellent communication

Customer service

Leadership

Time management

Sales oriented

Flexibility

Attendance

Travel ability

Education

High School diploma or equivalent

Job description

Position Objective

The Associate Lead is primarily responsible for supporting management in general operations of the store to ensure a great customer experience and maximum profitability. Performs various sales and register transactions.

Functional Responsibilities

• Promotes customer service by ensuring associates are greeting and assisting customers; responds to customer inquiries and complaints in a professional and timely manner.
• Performs basic operations activities including cash handling and reporting, price changes, merchandise handling, and open and closing duties; reviews time sheets and other payroll documentation for accuracy and submits as appropriate.
• Monitors associate sales activities and productivity; acknowledges and communicates performance to associates; motivates and trains associates to achieve full potential.
• Maintains an awareness of customers to both increase service levels and reduce security risks; remains current on operational policies regarding payment and exchanges, and security practices.
• Maintains knowledge of current sales and promotions; presents and displays merchandise in accordance with current promotions and standards.
• Supports and administers receipt and dispatch of inventory and supplies according to company policy.
• Supervises associates engaged in sales, inventory receipt, reconciling cash receipts, or performing services for customers. Prepares weekly schedules to ensure proper floor coverage within fiscal guidelines.
• Models sales expectations by utilizing various techniques and communicating product knowledge to the customer; recommends merchandise selections or helps to locate or obtain merchandise based on customer needs and desires.
• Builds and maintains a solid customer following through clienteling and wardrobe management.
• Maintains standards in merchandise handling, presentation, loss prevention, and all other duties as directed by Management.
• Participates in and facilitates visual directives including monthly store sets and merchandise replenishment.
• Assists in the development of store associates; interprets Key Performance Indicator reports and delivers coaching as needed; provides feedback to Store Manager for associate performance appraisals and evaluations.
• Other duties as assigned.

This position may be found in multiple brands. Some duties may vary from brand to brand.

Competencies

• Culture
• Living the Chico’s FAS Values and Guiding Principles by demonstrating Customer Focus, Instilling Trust, Driving Engagement and Delivering Results with High Performance.
• Manages Complexity – Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
• Plans and Aligns – Planning and prioritizing work to meet commitments aligned with organizational goals.
• Organizational Savvy – Maneuvering comfortably through complex policy, process, and people‑related organizational dynamics.
• Courage – Stepping up to address difficult issues, saying what needs to be said.

Qualifications

• High School diploma or equivalent
• Must be 18 years old or older
• Minimum 2 years prior retail or sales management experience preferred
• Excellent communication, verbal, and written skills
• Ability to travel to stores throughout the district
• Excellent customer service skills
• Knowledge of administrative aspects of store operations
• Communicate with customers, standing and maneuvering on sales floor and stockroom, operate register, lift and carry 50 pounds, hand/fold merchandise, climbing, reaching, pushing/pulling
• Regular attendance is essential to this position in order to ensure adequate coverage to meet company objectives
• Ability to work a flexible work schedule, including nights, weekends, and holidays is required

The wage range for this position is $12.00 - $15.00. Successful candidates’ wage rates will be determined based on their individual qualifications for the position.

Chico’s FAS, Inc. is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, childbirth and related medical conditions, lactation, genetic information, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other category protected under federal, state, or local law.