Sales Lead - Soma

Chico's FAS, Inc.; Colorado Springs (CO); On-site; USD 22,041 - 24,796; Part time

Benefits offered by this job

Employee discount program

Employee assistance program

Job summary

Chico’s FAS, Inc. is seeking an Associate Lead to support store operations and deliver an exceptional customer experience while driving profitability. You will oversee sales transactions, supervise associates, and ensure adherence to policies and standards.

This role emphasizes coaching, scheduling, loss prevention, and maintaining product presentation across shifts, with a focus on teamwork and operational excellence.

Qualifications

• High School diploma or equivalent.
• Must be 18 years old or older.
• Minimum 2 years retail or sales management experience preferred.
• Excellent communication, verbal, and written skills.
• Able to travel to stores throughout the district.
• Excellent customer service skills.
• Knowledge of administrative aspects of store operations.
• Interacts with customers and operates register; stands, lifts and carries 50 pounds.
• Regular attendance is essential to ensure adequate coverage.
• Flexible work schedule including nights, weekends, and holidays.

Responsibilities

• Promotes customer service by greeting and assisting customers; responds to inquiries and complaints professionally and timely.
• Performs cash handling, price changes, merchandise handling, and open/close duties; reviews payroll-related time sheets and submits as appropriate.
• Monitors associate sales activities and productivity; communicates performance and trains associates to achieve targets.
• Maintains awareness of customers to increase service levels and reduces security risks; follows policies for payments and exchanges.
• Maintains knowledge of current sales and promotions; presents merchandise per promotions and standards.
• Supports receipt and dispatch of inventory and supplies per policy.
• Supervises associates in sales, inventory handling, and cash reconciliation; prepares weekly schedules within fiscal guidelines.
• Models sales techniques and builds product knowledge; assists customers in locating merchandise.
• Builds customer following via clienteling and wardrobing.
• Maintains standards in merchandise handling, loss prevention, and other duties.
• Participates in visual merchandising and store sets; handles replenishment.
• Assists in development of store associates; provides coaching and feedback to Store Manager.
• Other duties as assigned.

Skills

Communication

Leadership

Customer service

Education

High School diploma or equivalent

Job description

With approximately 1,300 boutiques and outlets throughout the U.S., as well as an online presence for each of our brands, it takes sophisticated technology, resources and infrastructure to ensure the continued success of our businesses. From finance and accounting to technology and merchandising careers, we have diverse opportunities available for talented professionals to join our team of nearly 16,000 associates who share our commitment to excellence.

Position Objective

The Associate Lead is primarily responsible for supporting management in general operations of the store to ensure a great customer experience and maximum profitability. Performs various sales and register transactions.

Functional Responsibilities

• Promotes customer service by ensuring associates greet and assist customers; responds to inquiries and complaints in a professional and timely manner.
• Performs basic operations activities including cash handling and reporting, price changes, merchandise handling, and open and closing duties; reviews time sheets and other payroll documentation for accuracy and submits as appropriate.
• Monitors associate sales activities and productivity; acknowledges and communicates performance to associates; motivates and trains associates to achieve full.
• Maintains an awareness of customers to increase service levels and reduce security risks; remains current on operational policies regarding payment and exchanges, and security practices.
• Maintains knowledge of current sales and promotions; presents and displays merchandise in accordance with current promotions and standards.
• Supports and administers receipt and dispatch of inventory and supplies according to company policy.
• Supervises associates engaged in sales, inventory receipt, reconciling cash receipts, or performing services for customers. Prepares weekly schedules to ensure proper floor coverage within fiscal guidelines.
• Models sales expectations by utilizing various techniques and communicating product knowledge to the customer; recommends merchandise selections or helps to locate or obtain merchandise based on customer needs and desires.
• Builds and maintains a solid customer following through clienteling and wardrobing.
• Maintains standards in merchandise handling, presentation, loss prevention, and all other duties as directed by Management.
• Participates in and facilitates visual directives including monthly store sets and merchandise replenishment.
• Assists in the development of store associates; interprets Key Performance Indicator reports and delivers coaching as needed; provides feedback to Store Manager for associate performance appraisals and evaluations.
• Other duties as assigned.

Competencies

• Culture: Living the Chico’s FAS Values and Guiding Principles by demonstrating Customer Focus, Instilling Trust, Driving Engagement and Delivering Results with High Performance.
• Manages Complexity: Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
• Plans and Aligns: Planning and prioritizing work to meet commitments aligned with organizational goals.
• Organizational Savvy: Maneuvering comfortably through complex policy, process, and people-related organizational dynamics.
• Courage: Stepping up to address difficult issues, saying what needs to be said.

Qualifications

• High School diploma or equivalent.
• Must be 18 years old or older.
• Minimum 2 years prior retail or sales management experience preferred.
• Excellent communication, verbal, and written skills.
• Able to travel to stores throughout the district.
• Excellent customer service skills.
• Knowledge of administrative aspects of store operations.
• Communicates with customers, standing and maneuvering on sales floor and stockroom, operates register, lifts and carries 50 pounds, folds merchandise, climbs, reaches, pushes/pulls.
• Regular attendance is essential to ensure adequate coverage.
• Ability to work a flexible work schedule, including nights, weekends, and holidays.

Benefits

Starting at $16.16/hour or city/local minimum wage as applicable.

Our part time associates are eligible to participate in the Company’s employee assistance program and employee discount program.

Location

5221 - The Promenade Shops at Briargate

Equal Opportunity Employer

Chico’s FAS, Inc. is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, childbirth and related medical conditions, lactation, genetic information, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other category protected under federal, state, or local law.