Sales Lead -Santa Monica

Salvation Army Tucson; Santa Monica (CA); On-site; USD 200,000 - 250,000; Part time

Job summary

A community-focused organization in Santa Monica is seeking a retail professional to manage operations at their Thrift Store. Duties include overseeing daily functions, supporting team members, and ensuring high customer service standards. The ideal candidate should have retail experience and strong communication skills. This position operates on-site and offers competitive benefits and the potential for career growth.

Benefits

Opportunity for career growth

Paid time off

Employee Discounts

Monthly management incentive bonus

AFLAC

Qualifications

• Minimum one year of retail experience; supervisory experience preferred.
• Must pass background check, including criminal history and Sex Offender Registry.
• Ability to communicate effectively with management, store employees, customers and donors.

Responsibilities

• Partner with Store Manager in daily operations.
• Responsible for store in the manager's absence.
• Provide coaching and training to employees.
• Resolve customer complaints effectively.

Skills

Customer service skills

Problem-solving

Teamwork

Education

High School Diploma or equivalent

Job description

Overview

Job Category: Thrift Stores - all positions

Requisition Number: SALES021539

Location: Santa Monica, CA (on-site)

Pay Rate: $18.31 per hour

Posted: September 10, 2025

Description

The Salvation Army (TSA) Adult Rehabilitation Center (ARC) is a no-fee program to assist men and women in their journey to complete our rehabilitation program. The organization is indebted to and dependent on the diligence and devotion of its employees.

Become part of the dedicated Retail Team at The Salvation Army! Together we can continue to serve and impact our local community, through the commitment to “Do The Most Good” at our Santa Monica Thrift Store, which supports the Adult Rehabilitation Program. This is an opportunity to promote a positive shopping/donor experience, enhance customer service, problem-solving and teamwork skills, while contributing to the success of our Program and its participants.

Employee Benefits Offered

• Opportunity for career growth
• Paid time off
• Employee Discounts
• Monthly management incentive bonus
• AFLAC

Responsibilities

• Taking an active role and partnering with the Store Manager in the day-to-day operation of the store.
• Assuming responsibility for all day-to-day store operations in the absence of the Store Manager and Assistant Manager.
• Providing coaching, training and development to the Store Employees.
• Ensuring customer/donor needs are met by maintaining good customer/donor/community relations; resolving complaints; and providing quick and efficient service.
• Communicating personnel issues with the District Sales Manager in the absence of Store Manager and Store Assistant Manager.
• Coordinating daily morning and shift-change team meetings in the absence of Store Manager and Store Assistant Manager.
• Maintaining store condition and ensuring adequate inventory; completing Rag Out from the sales floor accurately and timely.
• BRP (Back Room Processing) ensuring Material Handlers meet daily processing goals.
• Donation Attendants: ensuring they work effectively in the absence of Store Manager as outlined in the Donation Attendant Job Description.
• Maintaining a responsible amount of change at opening, safeguarding cash in registers, and banking of cash receipts per ARCC policy.
• Implementing appropriate loss prevention measures as directed.
• Performing other duties as assigned by Management.

Qualifications

• High School Diploma or equivalent.
• Minimum one year of retail experience; supervisory experience preferred.
• Must pass background check, including criminal history and Sex Offender Registry.
• Ability to communicate effectively with management, store employees, customers and donors.

Physical Demands

• Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on a regular basis.
• Ability to grasp, push, pull objects such as files, filing cabinets, clothing carts, merchandise carts, rolling racks, fixtures, dollies, and hand trucks.
• Ability to lift up to 50 lbs and perform repetitive motion tasks.

Schedule

Stores operate 7 days per week. Schedules determined by Management. Part-time employees may be scheduled to work any shift including evenings, weekends, and holidays.

Travel Required

Yes. Time to time, assist in other local stores when short staffed or for meetings.

Equal Opportunity

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.