Sales Lead PT - Soma

Chico's; San Diego (CA); On-site; Full time

Job summary

A leading retail company is seeking an Associate Lead to support store management in delivering excellent customer service and profitability. The role involves supervising staff, managing inventory, and ensuring high standards in customer service and visual merchandising. Ideal candidates will have strong communication skills and retail experience, with a commitment to the company's values.

Qualifications

• 2+ years retail or sales management experience preferred.
• Ability to travel within the district.

Responsibilities

• Support store management to ensure excellent customer service.
• Supervise sales, inventory, and customer service staff.
• Participate in visual merchandising and store setup activities.

Skills

Communication

Customer Service

Problem-solving

Education

High School diploma or equivalent

Job description

Position Overview

The Associate Lead supports store management to ensure excellent customer service and profitability. Responsibilities include sales transactions, customer assistance, inventory management, staff supervision, visual merchandising, and operational tasks.

Key Responsibilities

1. Promote customer service by greeting and assisting customers, responding to inquiries and complaints professionally.
2. Handle cash operations, merchandise handling, and open/close duties, including payroll documentation review.
3. Monitor and motivate sales associates, providing coaching and performance feedback.
4. Maintain awareness of customer needs and security practices.
5. Stay informed about sales, promotions, and merchandise presentation standards.
6. Assist with inventory receipt and dispatch following company policies.
7. Supervise sales, inventory, and customer service staff; prepare weekly schedules.
8. Model sales techniques, share product knowledge, and assist customers in merchandise selection.
9. Build customer loyalty through clienteling and wardrobe styling.
10. Maintain standards in merchandise presentation, loss prevention, and visual displays.
11. Participate in visual merchandising and store setup activities.
12. Support store staff development through coaching and performance reviews.
13. Perform other duties as assigned, noting that responsibilities may vary across brands.

Core Competencies

• Living the company's values: Customer Focus, Trust, Engagement, Results
• Problem-solving in complex situations
• Planning and prioritizing tasks
• Navigating organizational policies and dynamics
• Addressing difficult issues confidently

Qualifications

• High School diploma or equivalent
• Must be 18 years or older
• Preferred: 2+ years retail or sales management experience
• Strong communication skills
• Ability to travel within the district
• Excellent customer service skills
• Knowledge of store operations and administrative tasks
• Physical ability to stand, lift up to 50 pounds, and perform related tasks
• Reliable attendance and flexible schedule including nights, weekends, holidays

Wage range: $18.25 to $22.80, depending on qualifications.

Location: 5524 - Carmel Mountain Ranch

Chico’s FAS is an equal opportunity employer, committed to diversity and inclusion in the workplace.