Sales Lead - PT

Paper Source, Inc.; Durham (NC); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Employee Discount

EAP

Sick Pay

Paid Time Off including Maternity and/

Parental Leave

Company Paid Holidays

401(k) with Company Match

Comprehensive Health Benefits

Healthcare Spending Account

Transit Benefit

Job summary

Paper Source, Inc. is seeking a Sales Lead to inspire the team and deliver exceptional customer experiences. You will mentor CSAs, drive sales, and ensure outstanding store presentation and operations.

You will lead by example, focus on service standards, and help develop staff across merchandising, replenishment, and daily tasks to meet store goals and customer expectations.

Qualifications

• Understand and deliver excellent standards of service.
• Grow knowledge of product lines and current trends.
• Proven ability to train and develop employees.
• Solid decision-making and collaborative communication.

Responsibilities

• Create memorable shopping experiences that encourage return visits.
• Lead and model store standards for service, merchandising, and replenishment.
• Mentor customer service associates and develop their expertise.
• Direct floor operations, receiving, returns, and day-to-day tasks.
• Drive sales during MOD segments and store performance periods.
• Support safe, compliant store operations and shrink control.
• Foster collaboration and open feedback within the team.

Skills

Customer service

Retail sales

Team leadership

Visual Merchandising

Operational excellence

Job description

As a Sales Lead (SL), you model great selling behaviors - you love selling our products and make the customer experience exceptional by sharing your knowledge with your team and your customers. Your desire to lead the team and manage the store supports the achievement of sales goals, efficiencies and operational excellence. As a leader, you mentor and support customer service associates (CSAs), developing their expertise to be successful in their Paper Source careers. In your role, you support the store and work collaboratively within it to ensure the best experience, making sure our customers are satisfied and come back to shop again and again.

What you do:

• Create memorable shopping experiences where customers look forward to coming back to shop again because of the consistent, friendly and informed service that you provide and model for the store team.
• Ensure a vibrant store through the flawless execution of Visual Merchandising & Replenishment standards, showing a commitment to maintaining a neat, tidy, shoppable and inviting presentation.
• Leverage key campaigns and services, such as new item launches, promotions, enterprise orders, etc. to actively sell and engage in conversation with every customer.
• Help to develop employees by sharing your knowledge and supporting their understanding of the different areas in the store.
• Ensure the efficient execution of store operations by directing work with timely management of receiving, returns and other day-to-day processes, understanding issues of shrink and expenses when running the store.
• Identify opportunities for continuous improvement in operations, communicating and sharing with your team and pod to enhance the store experience for both customers and fellow employees.
• Communicate effectively and collaboratively with the store team.
• Give feedback honestly and respectfully to store team when appropriate.
• Drive results during assigned Manager on Duty (MOD) segments — delivering sales and behaviors that meet the store’s performance targets.
• Lead merchandising and replenishment efforts during assigned MOD periods.
• Open and close the building, ensuring the safety of our employees and customers.
• Ensure compliance to company standards as it pertains to safety, customer experience and all store operations, including asset protection (controlling shrink, expense, and payroll).
• Work on the selling floor, which requires physical activity (i.e., prolonged standing, repetitive bending, lifting, climbing)

Knowledge & Experience:

• Understand and deliver excellent standards of service.
• Continue to grow knowledge of product/market and the current cultural trends.
• Solid operational knowledge to run the store.
• Proven experience training employees.
• Solid decision-making skills.
• Proven ability to communicate effectively and work collaboratively.

Expected Behaviors:

• Prioritize customer experience above all else.
• Communicate feedback effectively with others.
• Work collaboratively with and through others.
• Delegate effectively and works through others.
• Is curious and continues to develop deep knowledge about the industry.
• Support results through observation and development of store team.
• Enjoy working with people and value them.
• Can-do attitude and a team-player.
• Well-organized and manages time efficiently.
• Shift gears quickly, prioritizes and multi-tasks in an ever changing work environment.
• Use good judgment when making decisions.
• Remain calm, cool and collected when situations elevate.
• Take responsibility for own actions.
• Is open to feedback and can reflect on this insight to develop and grow.

Benefits:

• Benefits for those who are scheduled to work less than 20 hours per week include Employee Discount, EAP and Sick Pay.
• For those scheduled to work between 20 and 29.99 benefits include Employee Discount, EAP, Sick Pay and Paid Time Off including paid Maternity and Parental Leave, Company Paid Holidays, Transit and 401(k) with Company Match.
• For those scheduled to work 30 hours or more benefits include Employee Discount, EAP, Sick Pay and Paid Time Off including paid Maternity and Parental Leave, Company Paid Holidays, 401(k) with Company Match, Comprehensive Health Benefits (Medical, Dental and Vision), Healthcare and Dependent Care Spending Accounts, Healthcare Spending Account, Disability Benefits, Life Insurance, Transit, and Tuition Reimbursement.

All benefits provided are in accordance with the terms of the current plan and may be subject to future change. Benefit may vary depending on location/state regulations. More information can be received by the recruiter or Human Resources.