Sales Lead (Part-Time)

West Marine; Morehead City (NC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical benefits

401k

Paid time off

Employee discount

Job summary

West Marine in Morehead City, NC is seeking a Sales Lead to drive store performance, mentor Crew Members, and deliver exceptional customer service. You will plan and coordinate store operations, manage inventory, and help achieve annual sales goals while upholding Brand standards.

Responsibilities include coaching staff, overseeing front-end activities, processing transactions, and ensuring a safe, organized shopping environment. Flexible schedule including nights and weekends may be required.

Qualifications

• High school diploma or equivalent required.
• Two years of related experience preferred.
• Ability to stand for long periods and lift light to moderate loads.
• Strong communication and leadership abilities essential.

Responsibilities

• Assist in achieving annual sales and contribution goals.
• Lead by example and develop Crew Members for excellent store operations.
• Oversee front-end activities, processing transactions, and add-on sales.
• Maintain a neat, safe, and organized store and comply with policies.
• Develop strategies to grow sales and improve customer service.

Skills

Communication skills

Customer service

Sales skills

Leadership

Time management

Attention to detail

Problem solving

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Job Summary

Under general supervision, the Sales Lead plays a vital role in achieving the sales goals of the business unit by planning, coordinating, and managing all store operations while providing high-level customer service support. This position focuses on ensuring exceptional customer service, meeting and exceeding annual sales goals, managing inventory shrinkage, and maintaining a high quality of work life. Combining leadership responsibilities with advanced selling skills, the Sales Lead enhances customer relationships and drives sales.

At West Marine, our mission is "Know More, Get More, Boat More." We cater to customers fulfilling boating needs, completing projects, or preparing for great days on the water. Each interaction is an opportunity to exceed customer expectations and foster loyalty.

West Marine is a Drug-Free Workplace and an Equal Opportunity Employer.

Supervisory Responsibilities

• Guide and develop Crew Members for excellent store operations and customer service
• Lead by example, greeting and engaging customers to fulfill their boating needs
• Effectively prioritize and plan to drive results and meet business goals
• Train Crew Members to handle various transactions and provide exceptional service
• Recruit, onboard, and train high-performing Crew Members
• Manage Omni-Fulfillment operations

Duties/Responsibilities

• Assist in implementing store strategies to meet or exceed annual sales and contribution goals
• Work with the team to grow wholesale business and market share through planning and goal setting
• Ensure the store and staff exemplify our brand and service, adhering to promotional programs and proper display of sale items
• Actively participate in and coach the team on programs and procedures that drive sales
• Maintain a neat, clean, and organized store while complying with safety and Asset Protection standards
• Develop strategies to achieve West Advantage membership and Private Label penetration goals
• Oversee front‑end activities, including greeting customers, processing transactions, and managing add‑on sales
• Provide high‑level customer support with expertise in boating products, building and maintaining customer relationships
• Recommend additional items and services that complement customer needs
• Accurately manage register transactions and handle returns/complaints graciously
• Complete and distribute tasks from Daily, Weekly, Monthly, and Master Checklists
• Ensure compliance with legal requirements and store policies to maintain stability and reputation
• Verify that Asset Protection standards are met
• Protect Crew Members and customers by ensuring a safe and clean store environment
• Maintain professional knowledge through company and industry-sponsored training
• Available to work a flexible schedule including nights, weekends, and holidays
• Serve as “Manager on Duty” during assigned shifts
• Perform other job‑related responsibilities as assigned

Additional Duties May Include

• Ensure accuracy through perpetual counts, cycle counts, product receiving, RTVs, damages, and truck put away
• Manage pricing, execute price changes, and conduct price audits
• Plan and execute merchandising resets and maintain Planogram (POG) integrity
• Manage supply orders while adhering to budget standards
• Drive clearance execution strategy and sell‑through
• Ensure payroll is processed accurately and on time
• Maintain operations by coordinating and enforcing operational and personnel policies

Required Skills/Abilities

• Strong verbal and written communication skills
• Excellent sales and customer service abilities
• Attention to detail and strong organizational skills
• Proven ability to meet deadlines and manage time effectively
• Strong analytical and problem‑solving capabilities
• Effective supervisory and leadership skills
• Ability to prioritize and delegate tasks appropriately
• Proficient in Microsoft Office Suite or related software

Education And Experience

• High school diploma or equivalent
• Two years of related experience preferred

Physical Requirements

• Continuous standing and walking throughout the retail space
• Ability to wear and communicate through a headset continuously
• Frequent climbing, bending, stooping, and twisting
• Occasionally operate equipment, including forklifts
• Must be able to lift up to 50 pounds to shoulder height unassisted frequently

Other Requirements

• Minimum age of 18 years old

West Marine offers a wide range of benefits, which include medical/dental/vision, various voluntary benefits, 401k, and paid time off. To view eligibility and additional information on these benefits, along with starting pay ranges for select states, please visit our benefits page at www.embbenefits.com/wm‑home/.

Join us at West Marine and help us provide the best boating experience for our customers!