Sales Lead, Deckers Brands

Deckers Brands; Goleta (CA); On-site; USD 22,000 - 30,000; Full time

Job summary

Deckers Brands is seeking a Sales Lead to elevate in-store experiences in Goleta. You will guide customers, train teammates, and embody the brand's service standards. You’ll also help maintain merchandising and safety in a fast-paced retail environment.

Ideal candidates bring 2+ years of retail experience, strong communication, and a proactive team mindset. This is a full-time, on-site role with competitive pay and benefits.

Qualifications

• At least two years in a retail store setting.
• Excellent verbal and written communication.
• Strong teamwork and self-motivation.
• Ability to multi-task in a fast-paced environment.
• Passion for brand storytelling and customer experience.

Responsibilities

• Create personalized shopping experiences to drive brand loyalty.
• Greet customers promptly, answer questions, and explain return policy.
• Operate cash register and manage transactions.
• Check inventory daily and ensure product availability.
• Maintain clean back-stock and merchandise to visual standards.
• Promote Deckers Brands and uphold store policies.

Skills

Retail experience

Communication

Team player

Multi-tasking

Customer service

Education

High School Diploma

Job description

About Deckers Brands

At Deckers Brands, we exist to transform the lives of our customers and each other by sharing our passion and love for the multiple brands we are built upon. We’re driven by a clear mission: to bring the brands to life through every interaction and evolve industry ideas by delivering experiences our customers desire. As a member of the Deckers Family, you represent our brands and deliver unique, personalized shopping experiences.

Summary

Our Sales Leads are critical to the success of our stores. As a Sales Lead, it’s your job to create the best possible customer experience. You stay current in your knowledge of all productions, promotions and marketing initiatives in order to engage with our customers and best respond to needs. You also know how to communicate the brand’s sustainability initiatives and social and ethical commitments to our customers while sharing your love and passion for our products. As a Sales Lead, you operate as part of dynamic team and you cooperate to achieve business goals.

Description

As a Sales Lead, you create personalized shopping experiences for our customers that drive brand loyalty. You understand the importance our modeling our Service Training Program and you greet customers promptly and courteously as they enter the store. You ensure that all customer questions are addressed accurately and responded to before they leave. You provide exceptional service from start to finish, including effectively communicating our return policy. You maintain and model a positive, cheerful attitude with customers and team members and promote the store and brand image in all interactions including adhering to a dress code. You make yourself personally available to all customers in order provide exceptional service to both our in-store customers and those who call on the phone.

As a Sales Lead, you understand that your role extends beyond the sales floor. You know how to operate the cash register, handle money accurately, check inventory daily and ensure products are stocked and available for customers and merchandize product in accordance with Visual Merchandising standards. You maintain a clean and well-organized back-stock area and employee break area, which includes daily vacuuming, sweeping, and dusting. You practice safety-consciousness and respond to theft in accordance with our policies.

As a Sales Lead, you understand that you are an integral part of a team and you promote a positive work environment by recognizing outstanding performance from your team members and maintaining a respectful workplace.

Core Competencies

• Ensure the highest level of customer service possible, as outlined in our Service Training Program


• Prioritize brand and product knowledge training and share this knowledge in customer interactions


• Communicate effectively with customers, team members, management, and corporate stakeholders


• Empower team members through communication and recognition


• Contribute to a team and cooperate to achieve goals


• Multi-task in a fast-paced environment


• Maintain knowledge of current trends and styles


• Respond to problem situations with professionalism


• Think critically to solve problems and approach challenges with agility

Key Qualifications

• Two (2) years of retail store experience preferred.


• High School Diploma


• Excellent verbal and written communication skills and ability to convey the Deckers Brands Vision and Mission to your team members and customers


• Highly motivated team player and self-starter


• Excellent team building skills


• Ability to multi-task in a face-paced environment

Additional Requirements

• Flexibility of schedule and hours to meet the needs of the business


• Physical ability to stand for extended periods


• Proficient in Microsoft Office suite of tools and applications


• Valid driver’s license

As part of our Deckers Family

From our corporate offices to our multi-branded retail stores across the globe, we value giving people the freedom to pursue their passions, express their individuality, and are committed to helping them succeed. We’re proud to offer a wide range of benefits to best recognize the important role each person plays in the Deckers Brands mission. You’ll discover many benefits of working at Deckers Brands including competitive pay, discounts, perks, global contests, as well as opportunities for growth and development.

Equal Employment Opportunity

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other factors prohibited by law.

Salary

$19.25 The salary posted reflects the target for new hire salaries for this role at this specific store location. Individual pay will be determined by location and additional factors, including job related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary for your preferred location during the hiring process.

More than Just a Footwear Company

From our corporate offices to our global retail stores, there’s a curious, independent spirit that’s distinctively Deckers Brands. We’re about giving people the freedom to pursue their passions. And we’re committed to helping them succeed; to become their best selves. That’s why we’re about more than work, the 9 to 5 or daily grind. We’re about opportunity - opportunity to create, to grow and to have an impact. As we work to become better at everything we do, how we better the world matters, too. Our products and brands are loved, no doubt about it. But the difference we make in people’s lives begins with our people, right here at Deckers Brands. We’re adventurous, spirited, unafraid of new challenges and willing to take chances. We are always ready to rally around a cause. Put simply, we want all of our people to thrive - to reach their full potential and have fun while doing it. Because in the end, Deckers thrives when our people thrive.