Sales Lead, Cool Springs Galleria

White House | Black Market, Inc.; Franklin (TN); On-site; USD 19,000 - 30,000; Part time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan

Employee discounts

Professional development

Community partnerships

Job summary

White House | Black Market, Inc. in Franklin, TN seeks a Sales Lead to support store leadership, coach associates, and uphold brand standards. The role emphasizes a welcoming, customer-centric environment and collaboration across the team.

You will help drive sales, provide product knowledge, and model a high level of service while managing scheduling, operations, and daily store tasks. This position requires flexible availability, including nights and weekends.

Qualifications

• Minimum 2 years of retail management experience.
• Must be at least 18 years old.
• Strong customer service and communication skills.
• Ability to supervise and coach sales associates.
• Ability to lift up to 50 pounds and be on the sales floor as needed.

Responsibilities

• Assist the store leadership team with opening and closing tasks.
• Share brand priorities and messages with store teams.
• Lead on the sales floor, sharing product knowledge and guiding customers.
• Provide coaching and scheduling support to keep the team on track with goals.
• Execute operations: cash handling, inventory, and replenishment.
• Stay informed on current promotions and store policies.
• Foster a positive, collaborative work environment across peers and leaders.

Skills

Retail leadership

Customer service

Communication

Team leadership

Availability

Job description

About Us

Built on the foundation of fashion’s most iconic color contrast – White + Black – WHBM inspires independent women to embrace their power and femininity through modern yet timeless styles. We’re proud to be a place for passionate people to learn, grow, and build empowered careers.

About Us

Built on the foundation of fashion’s most iconic color contrast – White + Black – WHBM inspires independent women to embrace their power and femininity through modern yet timeless styles. We’re proud to be a place for passionate people to learn, grow, and build empowered careers.

About The Role

As a Sales Lead, you partner closely with store leaders to supervise the team, lead by example, and step in to support leadership responsibilities wherever needed. You play a pivotal role in upholding brand standards and helping shape a positive team culture. You will set the tone for achieving team goals by providing clear direction and support. As a role model for the team, you demonstrate a welcoming, customer-centered environment that goes beyond the transaction to create memorable, personalized experiences that reflect our culture of hospitality.

The impact you can have

In This Role, You'll Have The Opportunity To

• Assist the store leadership team with general store operations, including opening and closing responsibilities.
• Actively share brand priorities, initiatives, and messages with store teams.
• Lead by example on the sales floor, sharing product knowledge and utilizing an omni-channel approach.
• Provide coaching and encouragement to keep the team on track with performance goals.
• Execute operations activities, including cash handling, scheduling, inventory management, and merchandise replenishment.
• Be knowledgeable about current sales, promotions, and store policies.
• Support associate development, provide coaching feedback, and assist with scheduling, when needed.
• Share ideas and insights with the store leadership team.
• Contribute to a positive work environment by embracing teamwork with peers and leaders.

What You’ll Bring To The Role

• Passion for our brand, fashion, and empowering confidence.
• 2 years of retail management experience preferred.
• Must be at least 18 years old.
• Ability to develop strong customer and peer relationships.
• A team player mindset with a high level of ownership and initiative.
• Flexible availability — including nights, weekends, and holidays.
• Excellent communication and interpersonal skills.
• Ability to bend, reach, stretch for products as well as maneuver around the sales floor and stockroom, operate the register, and lift/carry up to 50 pounds.

Benefits

• Optional medical, dental, and vision insurance
• 401(k) plan
• Merchandise discounts plus eligibility for discounts at our sister brands
• Professional development and opportunities for advancement across our brands
• Community impact through our philanthropic partnerships

Availability of these benefits is based on employment type, role, and certain eligibility requirements. Job offers will consider factors such as your qualifications, relevant experience, and skills.

Location:

Store 3131-Cool Springs Galleria-WHBM-Franklin, TN 37067

Position Type

Regular/Part time

Equal Employment Opportunity

The Company is an equal opportunity employer and welcomes applications from diverse candidates. Hiring decisions are based upon a candidate's qualifications as they relate to the requirements of the position under consideration and are made without regard to sex (including pregnancy), race, color, national origin, religion, age, disability, genetic information, military status, sexual orientation, gender identity, or any other category protected by applicable law. The Company is committed to providing reasonable accommodations for job applicants with disabilities. If you require an accommodation to perform the essential duties of the position you are seeking or to participate in the application process, please contact [e-mail]. The Company will make reasonable accommodations for otherwise qualified applicants or employees, unless such accommodations would impose an undue hardship on the operations of the Company’s business. The Company will not revoke or alter a job offer based on an applicant’s request for reasonable accommodation.