Sales Lead - Chico's

Chico's FAS, Inc.

Strongsville (OH)

On-site

USD 16,117 - 20,181

Part time

14 days+

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Job summary

A retail company in Strongsville, OH is seeking a Sales Lead to support management in operations and ensure a great customer experience. Applicants should have a high school diploma and 2+ years in retail management. The role involves supervising associates, managing sales transactions, and maintaining customer service standards. Competitive pay between $11.70 and $14.65 is offered for part-time employment.

Qualifications

Must be 18 years old or older.
Minimum 2 years prior retail or sales management experience preferred.
Excellent verbal and written communication skills.

Responsibilities

Promote customer service by ensuring associates assist customers.
Perform sales and register transactions.
Supervise sales associates and prepare weekly schedules.

Skills

Excellent communication skills

Customer service skills

Retail management experience

Education

High School diploma or equivalent

Job description

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Come lead with us at 500 Southpark Center, HL 82, Strongsville, OH

Position Objective

The Associate Lead is primarily responsible for supporting management in general operations of the store to ensure a great customer experience and maximum profitability. Performs various sales and register transactions.

Functional Responsibilities

Promotes customer service by ensuring associates are greeting and assisting customers; responds to customer inquiries and complaints in a professional and timely manner.
Performs basic operations activities including cash handling and reporting, price changes, merchandise handling, and open and closing duties; reviews time sheets and other payroll documentation for accuracy and submits as appropriate.
Monitors associate sales activities and productivity; acknowledges and communicates performance to associates; motivates and trains associates to achieve full.
Maintains an awareness of customers to both increase service levels and reduce security risks; remains current on operational policies regarding payment and exchanges, and security practices.
Maintains knowledge of current sales and promotions; presents and displays merchandise in accordance with current promotions and standards.
Supports and administers receipt and dispatch of inventory and supplies according to company policy.
Supervises associates engaged in sales, inventory receipt, reconciling cash receipts, or in performing services for customers. Prepares weekly schedules to ensure proper floor coverage within fiscal guidelines.
Models’ sales expectations by utilizing various techniques and communicating product knowledge to the customer; recommends merchandise selections or helps to locate or obtain merchandise based on customer needs and desires.
Builds and maintains a solid customer following through clienteling and wardrobing.
Maintains standards in merchandise handling, presentation, loss prevention, and all other duties as directed by Management.
Participates in and facilitates visual directives including monthly store sets and merchandise replenishment.
Promotes customer service by ensuring associates are greeting and assisting customers; responds to customer inquiries and complaints in a professional and timely manner.
Assists in the development of store associates; interprets Key Performance Indicator reports and delivers coaching as needed; provides feedback to Store Manager for associate performance appraisals and evaluations.
Other duties as assigned.

This position may be found in multiple brands. Some duties may vary from brand to brand.

Competencies

Culture
Living the Chico’s FAS Values and Guiding Principles by demonstrating Customer Focus, Instilling Trust, Driving Engagement and Delivering Results with High Performance.
Manages Complexity
Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
Plans and Aligns
Planning and prioritizing work to meet commitments aligned with organizational goals.
Organizational Savvy
Maneuvering comfortably through complex policy, process, and people-related organizational dynamics.
Courage
Stepping up to address difficult issues, saying what needs to be said.

Qualifications

High School diploma or equivalent
Must be 18 years old or older
Minimum 2 years prior retail or sales management experience preferred
Excellent communication, verbal, and written skills
Excellent communication, verbal, and written skills
Able to travel to stores throughout the district
Excellent customer service skills
Knowledge of administrative aspects of store operations
Communicate with customers, standing and maneuvering on sales floor and stockroom, operate register, lift and carry 50 pounds, hand/fold merchandise, climbing, reaching, pushing/pulling
Regular attendance is essential to this position in order to ensure adequate coverage to meet company objectives
Ability to work a flexible work schedule, including nights, weekends, and holidays is required

The wage range for this position is 11.70 to 14.65. Successful candidates’ wage rates will be determined based on their individual qualifications for the position.

Chico’s FAS, Inc. is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, childbirth and related medical conditions, lactation, genetic information, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other category protected under federal, state, or local law.

Seniority level