Sales Lead-ANN

N23 Premium Brands Opco LLC; Winston-Salem (NC); Vor Ort; USD 19.000 - 25.000; Teilzeit

Benefits dieser Stelle

401(k) plan

Merchandise discounts

Professional development

Community impact

Zusammenfassung

LOFT in Winston-Salem, NC is seeking a Sales Lead to champion personalized customer experiences and coach team members. You will work with the Store Manager to master store operations and be ready to step in as acting manager when needed.

This role emphasizes teamwork, adaptability, and proactive decision-making. You'll help onboard new associates, uphold visual standards, and leverage available tools to drive a customer-first, profitable store environment.

Qualifikationen

• Customer service experience in retail preferred.
• Experience coaching and developing a team is a plus.
• Strong communication and leadership abilities.

Aufgaben

• Deliver personalized customer experiences and coach associates.
• Collaborate with Store Manager to function as the manager when needed.
• Maintain high visual and operational standards and support omnichannel shopping.
• Lead onboarding and development of a highly engaged team.
• Use store tools to drive a customer-focused, profitable environment.

Kenntnisse

Customer service

Coaching

Communication

Leadership

Ausbildung

High school diploma or equivalent

Tools

POS system

Jobbeschreibung

About us

LOFT creates modern, feminine, versatile clothing for women with one common style goal: to look and feel confident wherever the day takes them. We empower women to find their authentic self-expression because feeling like yourself is always in style. Here at LOFT, we're busy styling the careers and supporting the lives of everyday optimists just like you. Express your authentic self and experience endless inspiration, all while enjoying the opportunities and benefits that help you get the most from your career, life, and wardrobe.

About the role

As a Sales Lead, you're a key team member who supports and role models excellent customer experiences. Your focus is on delivering personalized customer experiences and providing guidance and support to associates. You have a direct impact on both the customer experience and the associate experience. You'll collaborate with the Store Manager to become an expert on store functions, so you are ready to step in as manager when needed.

The impact you can have

In this role, you'll have the opportunity to:

• Be a representative of the brand and model personalized customer experience behaviors.
• Assist store leaders with onboarding and developing an effective, highly engaged team.
• Support an inclusive store environment for associates where everyone feels welcome and engaged.
• Uphold the highest visual and operational standards while keeping the focus on the customer.
• Use tools to drive a customer-focused team environment and profitable business.
• Provide in-the-moment feedback and coaching so each associate can bring their best to customer interactions.
• Build productive relationships by sharing ideas and supporting the team.
• Use technology to stay informed on company priorities and promotions and provide customers with a seamless omnichannel shopping experience by utilizing available tools.
• Seamlessly step into the role of manager when needed.

Qualifications

• 6-months of retail sales experience (preferred)
• Management experience (preferred)
• Technology proficient and ability to operate a point-of-sale system
• Process freight and backstock, lifting up to 40lbs - safely using step stools and ladders
• Enjoys communicating and coaching
• Flexible availability - including evenings, weekends, and holidays
• Takes initiative in making thoughtful decisions
• Ability to organize, delegate, and prioritize assignments to stay on top of deadlines

Benefits

• 401(k) plan
• Merchandise discounts plus eligibility for discounts at our sister brands
• Professional development and opportunities for advancement across our brands
• Community impact through our philanthropic partnerships

Availability of these benefits is based on employment type, role, and certain eligibility requirements. Job offers will consider factors such as your qualifications, relevant experience, and skills.

Location and Position Type

Location: Store 1396-Thruway Shopping Center-ANN-Winston Salem, NC 27103

Position Type: Regular/Part time

Equal Employment Opportunity

The Company is an equal opportunity employer and welcomes applications from diverse candidates. Hiring decisions are based upon a candidate's qualifications as they relate to the requirements of the position under consideration and are made without regard to sex (including pregnancy), race, color, national origin, religion, age, disability, genetic information, military status, sexual orientation, gender identity, or any other category protected

Recruiter Information

KnitWell Group, a specialty retail operating company, comprises some of the most iconic brands in America – Ann Taylor, Chico's, Haven Well Within, Lane Bryant, LOFT, Soma, Talbots, White House Black Market. Individually, our brands are unique and strong. Together, we are powerful. Our common thread is our commitment to create exceptional products, provide memorable experiences, and achieve superior results. Our associates are innovators who thrive through collaboration and are dedicated to excellence. At the heart of it all are the customers we serve. We are dedicated to creating fashion that not only looks good but also makes our customers feel good.

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