Sales Lead-ANN

LOFT; Milford (CT); On-site; USD 25,000 - 30,000; Part time

Benefits offered by this job

401(k) plan

Merchandise discounts

Professional development

Community philanthropy

Job summary

LOFT in Milford, CT is seeking a Sales Lead to deliver personalized customer experiences and support a high-performing team. You’ll collaborate with the Store Manager, step in as manager when needed, and model brand standards to ensure exceptional service both in-store and across channels.

The role emphasizes coaching, teamwork, and a proactive approach to operations, with opportunities for advancement and professional development.

Qualifications

• 6 months of retail sales experience (preferred).
• Management experience (preferred).
• Technology proficient; able to operate a point-of-sale system.
• Enjoys communicating and coaching.
• Flexible availability—nights, weekends, and holidays.
• Takes initiative in making thoughtful decisions.
• Organize, delegate, and prioritize assignments to meet deadlines.

Responsibilities

• Deliver personalized customer experiences and guide associates.
• Collaborate with Store Manager and act as manager when needed.
• Be a representative of the brand and model expected service behaviors.
• Support onboarding and development of a highly engaged team.
• Maintain visual and operational standards with a customer focus.
• Provide in-the-moment feedback and coaching for staff.
• Utilize tools to drive a customer-focused, profitable environment.

Skills

Retail sales

Management experience

POS proficiency

Communication coaching

Flexible schedule

Initiative

Organization & delegation

Job description

About us

LOFT creates modern, feminine, versatile clothing for women with one common style goal: to look and feel confident wherever the day takes them. We empower women to find their authentic self-expression because feeling like yourself is always in style. Here at LOFT, we’re busy styling the careers and supporting the lives of everyday optimists just like you. Express your authentic self and experience endless inspiration, all while enjoying the opportunities and benefits that help you get the most from your career, life, and wardrobe.

About the role

As a Sales Lead, you’re a key team member who supports and role models excellent customer experiences. Your focus is on delivering personalized customer experiences and providing guidance and support to associates. You have a direct impact on both the customer experience and the associate experience. You’ll collaborate with the Store Manager to become an expert on store functions, so you are ready to step in as manager when needed.

The impact you can have

• Be a representative of the brand and model personalized customer experience behaviors.
• Assist store leaders with onboarding and developing an effective, highly engaged team.
• Support an inclusive store environment for associates where everyone feels welcome and engaged.
• Uphold the highest visual and operational standards while keeping the focus on the customer.
• Use tools to drive a customer-focused team environment and profitable business.
• Provide in-the-moment feedback and coaching so each associate can bring their best to customer interactions.
• Build productive relationships by sharing ideas and supporting the team.
• Use technology to stay informed on company priorities and promotions and provide customers with a seamless omnichannel shopping experience by utilizing available tools.
• Seamlessly step into the role of manager when needed.

Requirements and Responsibilities

• You’ll bring to the role 6-months of retail sales experience (preferred).
• You’ll bring to the role Management experience (preferred).
• You’ll bring to the role Technology proficient and ability to operate a point-of-sale system.
• You’ll bring to the role Enjoys communicating and coaching.
• You’ll bring to the role Flexible availability - including evenings, weekends, and holidays.
• You’ll bring to the role Takes initiative in making thoughtful decisions.
• You’ll bring to the role Ability to organize, delegate, and prioritize assignments to stay on top of deadlines.

Benefits

• 401(k) plan.
• Merchandise discounts plus eligibility for discounts at our sister brands.
• Professional development and opportunities for advancement across our brands.
• Community impact through our philanthropic partnerships.

Availability of these benefits is based on employment type, role, and certain eligibility requirements. Job offers will consider factors such as your qualifications, relevant experience, and skills.

Location

Store 1618-Milford Marketplace-ANN-Milford, CT 06460. Position Type: Regular/Part time. Pay Range: $17.94 - $22.45 Hourly USD.

Equal Employment Opportunity The Company is an equal opportunity employer and welcomes applications from diverse candidates. Hiring decisions are based upon a candidate's qualifications as they relate to the requirements of the position under consideration and are made without regard to sex (including pregnancy), race, color, national origin, religion, age, disability, genetic information, military status, sexual orientation, gender identity, or any other category protected by applicable law. The Company is committed to providing reasonable accommodations for job applicants with disabilities. If you require an accommodation to perform the essential duties of the position you are seeking or to participate in the application process, please contact [e-mail]. The Company will make reasonable accommodations for otherwise qualified applicants or employees, unless such accommodations would impose an undue hardship on the operations of the Company’s business. The Company will not revoke or alter a job offer based on an applicant’s request for reasonable accommodation.

KnitWell Group

KnitWell Group, a specialty retail operating company, comprises some of the most iconic brands in America - Ann Taylor, Chico's, Haven Well Within, Lane Bryant, LOFT, Soma, Talbots, White House Black Market. Individually, our brands are unique and strong. Together, we are powerful. Our common thread is our commitment to create exceptional products, provide memorable experiences, and achieve superior results. Our associates are innovators who thrive through collaboration and are dedicated to excellence. At the heart of it all are the customers we serve. We are dedicated to creating fashion that not only looks good but also makes our customers feel good.