Sales Lead-ANN

N23 Premium Brands Opco LLC; Kansas City (MO); On-site; USD 19,000 - 25,000; Part time

Benefits offered by this job

401(k) plan

Merchandise discounts

Professional development

Community impact partnerships

Job summary

LOFT is seeking a Sales Lead for its Kansas City store to champion personalized customer experiences and guide fellow associates. You will collaborate with the Store Manager to become an expert on store operations and step in as manager when needed.

The role emphasizes developing a highly engaged team and maintaining top-notch visual and service standards. The ideal candidate has retail sales experience and some management exposure, with strong communication and coaching abilities.

Qualifications

• Retail sales experience with a focus on customer interaction.
• Experience guiding and developing a team is preferred.
• Strong communication and coaching skills.
• Ability to deliver exceptional customer experiences.
• Comfort with using technology and POS systems.

Responsibilities

• Represent the LOFT brand with personalized customer experiences.
• Support store leaders with onboarding and developing a high‑engagement team.
• Maintain inclusive, welcoming environment for associates.
• Uphold visual and operational standards focused on the customer.
• Provide feedback and coaching to help associates excel in their roles.
• Step in as manager when needed to ensure smooth store operations.

Skills

Retail sales experience

Management experience

Customer service

Coaching

Communication

Job description

About us

LOFT creates modern, feminine, versatile clothing for women with one common style goal: to look and feel confident wherever the day takes them. We empower women to find their authentic self-expression because feeling like yourself is always in style. Here at LOFT, we're busy styling the careers and supporting the lives of everyday optimists just like you. Express your authentic self and experience endless inspiration, all while enjoying the opportunities and benefits that help you get the most from your career, life, and wardrobe.

About the role

As a Sales Lead, you're a key team member who supports and role models excellent customer experiences. Your focus is on delivering personalized customer experiences and providing guidance and support to associates. You have a direct impact on both the customer experience and the associate experience. You'll collaborate with the Store Manager to become an expert on store functions, so you are ready to step in as manager when needed.

The impact you can have

In this role, you'll have the opportunity to:

• Be a representative of the brand and model personalized customer experience behaviors.
• Assist store leaders with onboarding and developing an effective, highly engaged team.
• Support an inclusive store environment for associates where everyone feels welcome and engaged.
• Uphold the highest visual and operational standards while keeping the focus on the customer.
• Use tools to drive a customer-focused team environment and profitable business.
• Provide in-the-moment feedback and coaching so each associate can bring their best to customer interactions.
• Build productive relationships by sharing ideas and supporting the team.
• Use technology to stay informed on company priorities and promotions and provide customers with a seamless omnichannel shopping experience by utilizing available tools.
• Seamlessly step into the role of manager when needed.

You’ll bring to the role 6-months of retail sales experience (preferred) Management experience (preferred) Technology proficient and ability to operate a point-of-sale system Enjoys communicating and coaching Flexible availability – including evenings, weekends, and holidays Takes initiative in making thoughtful decisions Ability to organize, delegate, and prioritize assignments to stay on top of deadlines.

Benefits

• 401(k) plan
• Merchandise discounts plus eligibility for discounts at our sister brands
• Professional development and opportunities for advancement across our brands
• Community impact through our philanthropic partnerships

Availability of these benefits is based on employment type, role, and certain eligibility requirements. Job offers will consider factors such as your qualifications, relevant experience, and skills.

Location

Store 1391-Zona Rosa-ANN-Kansas City, MO 64153

Position Type

Regular/Part time

Equal Employment Opportunity

The Company is an equal opportunity employer and welcomes applications from diverse candidates. Hiring decisions are based upon a candidate's qualifications as they relate to the requirements of the position under consideration and are made without regard to sex (including pregnancy), race, color, national origin, religion, age, disability, genetic information, military status, sexual orientation, gender identity, or any other category protected

About KnitWell Group

KnitWell Group, a specialty retail operating company, comprises some of the most iconic brands in America – Ann Taylor, Chico's, Haven Well Within, Lane Bryant, LOFT, Soma, Talbots, White House Black Market. Individually, our brands are unique and strong. Together, we are powerful. Our common thread is our commitment to create exceptional products, provide memorable experiences, and achieve superior results. Our associates are innovators who thrive through collaboration and are dedicated to excellence. At the heart of it all are the customers we serve. We are dedicated to creating fashion that not only looks good but also makes our customers feel good.