Sales Lead-ANN

N23 Premium Brands Opco LLC; Germantown (TN); On-site; USD 32,000 - 52,000; Part time

Benefits offered by this job

401(k) plan

Merchandise discounts

Professional development opportunities

Community partnerships

Job summary

KnitWell Group's LOFT brand in Germantown, TN is seeking a Sales Lead to model and deliver personalized customer experiences while guiding team members. You will partner with the Store Manager to learn store functions and be ready to step in as manager when needed.

This role emphasizes brand representation, coaching, and maintaining high visual and operational standards to keep the customer at the center. Flexible availability, teamwork, and initiative are valued.

Qualifications

• 6 months of retail sales experience (preferred).
• Management experience (preferred).
• Proficient with a point-of-sale (POS) system.
• Strong communication and coaching skills.
• Flexible evenings, weekends, and holidays.
• Proactive decision-making and prioritization.
• Able to organize, delegate, and meet deadlines.

Responsibilities

• Represent the LOFT brand and deliver personalized customer experiences.
• Assist store leaders with onboarding and developing an engaged team.
• Support an inclusive store environment for associates.
• Uphold high visual and operational standards centered on the customer.
• Use tools to drive a customer-focused team and profitable business.
• Provide in-the-moment feedback and coaching to staff.
• Build productive relationships by sharing ideas and supporting the team.
• Use technology to stay informed on priorities and promotions and enable omnichannel experiences.
• Seamlessly step into the role of manager when needed.

Skills

Retail sales experience

Management experience

POS system proficiency

Communication & coaching

Flexible availability

Initiative & prioritization

Tools

Point-of-sale system

Job description

About us

LOFT creates modern, feminine, versatile clothing for women with one common style goal: to look and feel confident wherever the day takes them. We empower women to find their authentic self-expression because feeling like yourself is always in style. Here at LOFT, we're busy styling the careers and supporting the lives of everyday optimists just like you. Express your authentic self and experience endless inspiration, all while enjoying the opportunities and benefits that help you get the most from your career, life, and wardrobe.

About the role

As a Sales Lead, you're a key team member who supports and role models excellent customer experiences. Your focus is on delivering personalized customer experiences and providing guidance and support to associates. You have a direct impact on both the customer experience and the associate experience. You'll collaborate with the Store Manager to become an expert on store functions, so you are ready to step in as manager when needed.

The impact you can have

In this role, you'll have the opportunity to: Be a representative of the brand and model personalized customer experience behaviors. Assist store leaders with onboarding and developing an effective, highly engaged team. Support an inclusive store environment for associates where everyone feels welcome and engaged. Uphold the highest visual and operational standards while keeping the focus on the customer. Use tools to drive a customer-focused team environment and profitable business. Provide in-the-moment feedback and coaching so each associate can bring their best to customer interactions. Build productive relationships by sharing ideas and supporting the team. Use technology to stay informed on company priorities and promotions and provide customers with a seamless omnichannel shopping experience by utilizing available tools. Seamlessly step into the role of manager when needed.

You’ll bring to the role

• 6-months of retail sales experience (preferred)
• Management experience (preferred)
• Technology proficient and ability to operate a point-of-sale system
• Enjoys communicating and coaching
• Flexible availability – including evenings, weekends, and holidays
• Takes initiative in making thoughtful decisions
• Ability to organize, delegate, and prioritize assignments to stay on top of deadlines

Benefits

• 401(k) plan
• Merchandise discounts plus eligibility for discounts at our sister brands
• Professional development and opportunities for advancement across our brands
• Community impact through our philanthropic partnerships

Location

Location: Store 1694-The Shops of Saddle Creek-ANN-Germantown, TN 38138

Position Type

Position Type: Regular/Part time

Equal Employment Opportunity

The Company is an equal opportunity employer and welcomes applications from diverse candidates. Hiring decisions are based upon a candidate's qualifications as they relate to the requirements of the position under consideration and are made without regard to sex (including pregnancy), race, color, national origin, religion, age, disability, genetic information, military status, sexual orientation, gender identity, or any other category protected.

Company Overview

KnitWell Group, a specialty retail operating company, comprises some of the most iconic brands in America – Ann Taylor, Chico's, Haven Well Within, Lane Bryant, LOFT, Soma, Talbots, White House Black Market. Individually, our brands are unique and strong. Together, we are powerful. Our common thread is our commitment to create exceptional products, provide memorable experiences, and achieve superior results. Our associates are innovators who thrive through collaboration and are dedicated to excellence. At the heart of it all are the customers we serve. We are dedicated to creating fashion that not only looks good but also makes our customers feel good.