Sales Lead

Ggp Natick Mall L.L.P.; Natick (MA); On-site; USD 20,664 - 27,552; Part time

Job summary

Ggp Natick Mall L.L.P. is hiring for a part-time sales lead role in Natick, Massachusetts. This position involves modeling customer service behaviors and managing store operations in the absence of management.

Ideal candidates will have a high school diploma, at least one year of retail experience, and strong communication skills. Flexibility in scheduling and the ability to lift up to 50 lbs are necessary. Join our team to enhance the customer experience!

Qualifications

• 1+ year of retail experience preferred.
• Ability to communicate effectively and foster a positive environment.
• Knowledge of store operations and technology proficiency.

Responsibilities

• Lead and model exceptional customer service behaviors.
• Monitor and coach associates on productivity.
• Perform cash handling and operational duties.

Skills

Customer service

Team communication

Retail experience

Sales performance

Education

High School diploma or equivalent

Job description

We are hiring for part-time sales lead (2 spots)

POSITION OBJECTIVE:

This role sets an example through their behaviors, serving as a role model and leading all activities related to providing an exceptional customer experience. This role operates as the Manager on Duty (MOD) in the absence of another manager, communicating clear action plans that drive productivity to achieve store goals, performs various operational functions and assists with merchandise presentation.

FUNCTIONAL RESPONSIBILITIES:

• Ensures that the customer remains the top priority while balancing required tasks and overall store operations.
• Optimizes results & anticipates customers’ needs while clearly communicating store and individual performance goals to motivate associates.
• Promotes the customer experience by ensuring associates greet and assist customers; responds to customer inquiries and complaints in a professional and timely manner.
• Monitors associate sales activity and productivity and coaches’ associates “in the moment” on customer interactions and performance to maximize productivity and capture customer.
• Performs basic operations activities including cash handling and reporting, price changes, merchandise handling, and open and closing duties.
• Builds and maintains a solid customer following through demonstrated clienteling behaviors.
• Safeguards keys to the store, performs opening and closing procedures, assumes PIN and signature privileges for register functions requiring approval.
• Supports compliance with all applicable laws, loss prevention policies, operating procedures, and controls; conducts associate training as needed to reinforce proper controls.
• Contributes to the efforts to prevent shrink and raise and maintain safety awareness.
• Reports to work as scheduled; records time worked in the timekeeping system; remains flexible to the needs of the business.

QUALIFICATIONS:

• High School diploma or equivalent required.
• Must be 18 years old or older.
• Minimum 1+ year’s prior retail experience preferred.
• Communicates effectively with customers, managers, and store associates, fostering team commitment and a positive, inclusive environment.
• Excellent customer service and selling behaviors.
• Ability to take initiative, prioritize, and meet deadlines as assigned with minimal supervision.
• Knowledge of administrative aspects of store operations; technology proficient.
• Ability to work a flexible schedule to meet the needs of the business, including evening, weekend, and holiday shifts.
• Ability to maneuver around sales floor, stockroom, office, lift to 50 lbs.