Sales Lead

STONEBRIAR COUNTRY CLUB G.P.; Frisco, Northern (TX, KY); Hybrid; USD 60,000 - 90,000; Full time

Job summary

STONEBRIAR COUNTRY CLUB G.P. in Frisco, TX seeks a Manager on Duty (MOD) to model exceptional customer service and lead daily store operations. You will drive productivity, guide associates, and ensure brand standards while maintaining a welcoming environment for guests.

Responsibilities include overseeing cashiering and inventory tasks, coaching staff in real-time, and ensuring compliance with policies. This role emphasizes clienteling, visual presentation, and team communication in a

Responsibilities

• Ensures that the customer remains the top priority while balancing required tasks and overall store operations.
• Optimizes results and anticipates customers' needs while communicating store and individual performance goals to motivate associates.
• Promotes the customer experience by ensuring associates greet and assist customers; responds to inquiries and complaints professionally and promptly.
• Monitors sales activity and productivity, coaching associates in the moment to maximize productivity and capitalize on opportunities.
• Clearly communicates company direction to the team.
• Maintains a visually appealing store with proper housekeeping, visual merchandising, and organization.
• Completes daily tasks to ensure store runs smoothly and meets Brand standards and guidelines.
• Performs basic operations activities including cash handling, reporting, price changes, merchandise handling, and opening/closing duties.
• Builds and maintains a solid customer following through clienteling behaviors.
• Safeguards keys, performs opening/closing procedures, and manages register privileges as needed.
• Supports compliance with laws, loss prevention policies, procedures, and controls; conducts associate training to reinforce proper controls.
• Contributes to shrink prevention and maintains safety awareness.
• Reports to work as scheduled and stays flexible to business needs.

Job description

This role sets an example through their behaviors, serving as a role model and leading all activities related to providing an exceptional customer experience. This role operates as the Manager on Duty (MOD) in the absence of another manager, communicating clear action plans that drive productivity to achieve store goals, performs various operational functions and assists with merchandise presentation.

FUNCTIONAL RESPONSIBILITIES:

Ensures that the customer remains the top priority while balancing required tasks and overall store operations.

• Optimizes results & anticipates customers' needs while clearly communicating store and individual performance goals to motivate associates.
• Promotes the customer experience by ensuring associates greet and assist customers; responds to customer inquiries and complaints in a professional and timely manner.
• Monitors associate sales activity and productivity and coaches' associates in the moment" on customer interactions and performance to maximize productivity and capture customer opportunities.
• Clearly communicates company direction to the team.
• Maintains a visually appealing store, ensuring proper housekeeping, visual merchandising. and organization.
• Completes daily tasks to ensure store runs smoothly and meets all Brand standards and guidelines.
• performs basic operations activities including cash handling and reporting, price changes. merchandise handling, and open and closing duties.
• Builds and maintains a solid customer following through demonstrated clienteling behaviors.
• Safeguards keys to the store, performs opening and closing procedures, assumes PIN and signature privileges for register functions requiring approval.
• Supports compliance with all applicable laws, loss prevention policies, operating procedures, and controls; conducts associate training as needed to reinforce proper controls.
• Contributes to the efforts to prevent shrink and raise and maintain safety awareness.
• Reports to work as scheduled; records time worked in the timekeeping system; remains flexible to the needs of the business.