Sales Insights & Analytics Manager (Remote)

American Express Global Business Travel; New York (NY); On-site; USD 88,000 - 164,000; Full time

Benefits offered by this job

Discretionary annual bonus

Benefits package

Job summary

American Express Global Business Travel is seeking a Sales Insights & Analytics Manager to join our Sales Operations team as an individual contributor. This senior analytical seat will be the trusted source of truth for sales analytics, moving from descriptive reporting to proactive, predictive insights.

You will build forecasting models, dashboards in Salesforce and Tableau, and partner across Sales, Marketing and Finance to align metrics.

Qualifications

• 5+ years in sales analytics or revenue operations.
• Proficient in Salesforce reporting and dashboards.
• Experience building forecast and predictive models.

Responsibilities

• Serve as go-to for sales insights and data-driven decisions.
• Upgrade analytics from descriptive dashboards to actionable insights.
• Partner with sales leadership to deliver ad hoc reporting.
• Own forecast reporting and accuracy.
• Build ML-based models to flag deals likely to close or slip.
• Design executive dashboards in Salesforce and Tableau.
• Translate problems into structured analyses and recommendations.
• Coordinate with Sales, Marketing and Finance on metrics and standards.
• Support QBRs and strategic planning with rigorous analysis.
• Ensure data governance across Salesforce and GTM systems.

Skills

Sales analytics

Forecasting models

Salesforce reporting

Tableau

Data governance

Executive storytelling

Tools

Salesforce

Excel

Tableau

Job description

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

We are looking for a Sales Insights & Analytics Manager to join our Sales Operations team as an individual contributor. This role is not a people-management position — it is a senior analytical seat for someone who wants to be the trusted, source of truth for sales insight across the Sales organization. You will move our analytics beyond descriptive reporting into proactive, actionable insight — building predictive forecasting models and acting as a thought leader who understands the market environment deeply enough to translate it into recommendations sales leadership can act on.

What You'll Do

• Serve as the go-to person and trusted partner within the sales organization for all sales insights, analytics, and data-driven decision-making.
• Uplevel existing analytics and reporting from descriptive dashboards into proactive, actionable insights that directly inform GTM strategy.
• Partner directly with sales leadership to scope, build, and deliver ad hoc reporting and analysis in support of strategic and in-quarter decisions.
• Own forecast reporting and analysis, driving accuracy in predicting closed-won results ahead of time.
• Build and maintain predictability and machine learning-based models that flag which deals are likely to close, which are at risk, and which are likely to slip.
• Design and maintain executive-level dashboards and reporting in Salesforce and Tableau covering pipeline health, forecast accuracy, conversion rates, and rep/segment performance.
• Translate complex, ambiguous business problems into clear, structured analyses and actionable recommendations.
• Partner cross-functionally with Sales, Marketing, and Finance to align on metrics definitions, reporting standards, and GTM strategy.
• Support QBRs, executive reporting, and strategic planning cycles with rigorous, well-communicated analysis.
• Proactively own data governance and hygiene across Salesforce and adjacent GTM systems, ensuring the organization can trust the data behind every report and decision.

What We're Looking For

• 5+ years of experience in sales/GTM analytics, revenue operations, business intelligence, or a related analytical role, ideally within B2B SaaS.
• Highly proficient in Salesforce reporting and dashboards, Excel, and Tableau.
• Proven experience building forecast reporting and predictability models, including using machine learning or statistical methods to predict close-won outcomes and deal slippage.
• Demonstrated ability to take highly complex business problems and distill them into clear, actionable insights.
• Strong track record of proactive data governance and hygiene ownership within a CRM environment.
• Sharp understanding of market and competitive dynamics, with the ability to translate external context into internal strategy and action.
• Excellent communication and storytelling skills, with the ability to influence senior sales leadership without formal authority.
• Self-directed and comfortable operating with ambiguity, prioritizing across multiple collaborators and ad hoc requests.

What Success Looks Like

Within your first year, sales leadership will treat you as the default source of truth on how the business is really performing — coming to you not just for a report, but for a point of view. Your forecast and predictability models will materially improve the organization's ability to see around corners on what will and won't close, and your insights will be visibly shaping GTM strategy, without you needing to manage a team to get there.

Due to business needs, candidates based in Eastern timezone are preferred.

Location

United States

The US national base salary range for this position is from $88,200.00 - $163,800.00.

The national range provided includes the base salary that Amex GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.

In addition to base salary, the anticipated range of which is posted above, this role is eligible for a discretionary annual bonus, which rewards participants based on company and individual performance.

For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.

Benefits at a glance

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.

What if I don’t meet every requirement?

If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about "checking every box;" please apply anyway. You may be exactly the person we’re looking for!