Sales Inside

Foundation Building Materials; Cedar Rapids (IA); On-site; USD 42,000 - 46,000; Full time

Benefits offered by this job

Medical

Dental

Vision

HSA/FSA plans

AD&D Insurance

Critical illness coverage

Hospital Indemnity

Legal Insurance Plan

401(k) with company match

Job summary

Foundation Building Materials seeks an Inside Sales professional in Cedar Rapids, IA to build strong customer relationships, support sales through quotes, and manage orders from front counter to showroom operations.

You will handle inquiries, provide product knowledge, and drive profitable sales while ensuring accurate data entry and timely communication with customers and internal teams.

Qualifications

• High school diploma or equivalent required.
• 2+ years inside sales experience (incoming call preferred).
• Excellent verbal communication skills and telephone manner.
• Ability to multitask and manage time efficiently to achieve outcomes.
• Familiarity with Windows operating systems.
• Forklift experience/training.
• Detail oriented with strong attendance and reliability.
• Takes initiative and consistently drives results.

Responsibilities

• Customer Service & Sales Support: maintain professional communication with customers and provide product knowledge, quotes, and proposals.
• Order Management & Communication: enter orders, pricing, and customer data; respond to quotes via multiple channels.
• Inventory & Showroom Operations: maintain stock, organize showroom, coordinate deliveries and shipping logistics.
• Cash Handling & System Use: operate and balance cash; use management software for billing and reporting.
• Product & Project Knowledge: stay updated on products; document order details for large projects.
• Logistics & Operations Coordination: coordinate deliveries with Operations and procure special products.
• Trainings: attend required sales meetings and training programs.
• Miscellaneous: support Safety, Customer Focus, Teamwork, Integrity; other duties as assigned.

Skills

Excellent verbal communication

Customer service

Time management

Detail oriented

Proactive initiative

Teamwork

Adaptability

Education

High school diploma or equivalent

Tools

Windows operating systems

Forklift operation

Job description

Position Overview

At Foundation Building Materials (FBM), Inside Sales Professionals are trusted partners who build strong customer relationships through expert guidance and exceptional service. From the front counter to tailored solutions, you'll be at the heart of our success.

Responsibilities

• Customer Service & Sales Support
  • Maintain professional, courteous communication with customers before, during, and after sales
  • Provide knowledge on products and generate accurate quotes and proposals
  • Assist walk-in customers and handle inquiries or complaints promptly
  • Drive profitable sales through effective selling, upselling, and cross-selling
• Order Management & Communication
  • Enter orders, pricing, and customer data into systems accurately
  • Respond to orders and quote requests via multiple channels (phone, email, fax, etc.)
  • Collaborate with outside sales reps and internal teams to fulfill customer needs
• Inventory & Showroom Operations
  • Maintain stock levels, organize the showroom, and support physical inventories
  • Schedule and coordinate inbound/outbound deliveries and shipping logistics
  • Negotiate freight rates and manage inventory movement efficiently
• Cash Handling & System Use
  • Operate and balance the cash register and drawer daily using proper procedures
  • Utilize management software for billing, reporting, and project tracking
• Product & Project Knowledge
  • Maintain up-to-date product expertise
  • Manage documentation and order details for large or complex projects
• Logistics & Operations Coordination
  • Coordinate deliveries with Operations staff
  • Coordinate purchase and delivery of special products
• Trainings
  • Must attend all required meetings in relation to sales and all company required training programs
• Miscellaneous
  • Support our values in the stated areas of Safety, Customer Focus, Teamwork, Integrity and being a Company of Choice for both employees and customers
  • Other duties as assigned

Qualifications

• High school diploma or equivalent required
• 2+ years inside sales experience (incoming call preferred)
• Excellent verbal communication skills and telephone manner
• Ability to focus on different tasks and use time efficiently to achieve desired outcomes
• Familiarity with Windows operating systems
• Warehouse work which includes forklift experience/training
• Detail Oriented
• Positive attitude
• Good attendance
• Willing to learn
• Takes initiative and consistently drives results

Compensation and Benefits

Reports To: Branch Manager

Compensation

The listed pay range reflects the expected base rate for this position; actual compensation may vary based on factors such as experience, qualifications, and cost of living in the assigned market. This is a full-time position with competitive pay and benefits.

• Base: $ 20.00-22.00 per hour
• Job Type: Full-Time

Benefits

At FBM, we’re committed to supporting our employees both personally and professionally. We offer a comprehensive and competitive benefits package designed to help you thrive inside and outside of work. Our excellent package includes:

• Medical
• Dental
• Vision
• HSA/FSA plans
• Voluntary Life and Accidental Death & Dismemberment (AD&D) Insurance
• Critical illness, Hospital Indemnity, Accident Coverage
• Legal Insurance Plan
• Generous 401(k) plan with company match
• A career path designed with you in mind

Equal Opportunity Employer

Foundation Building Materials is an Equal Opportunity Employer and committed to providing equal employment opportunities to all individuals, including those with disabilities. We value diversity and inclusion and are dedicated to creating a workplace where all employees feel respected and empowered. All employment decisions are based on business needs, job requirements, merit, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability status, genetic information, veteran status, or any other characteristic protected by federal, state, or local law.

In accordance with the Americans with Disabilities Act (ADA) and applicable state and local laws, we provide reasonable accommodations to qualified individuals with disabilities to help them perform the essential functions of their job. If you need assistance or an accommodation during the application process or while employed, please contact Human Resources at [e-mail].