Sales Implementation Manager

Valley National Bank; Morristown (NJ); On-site; USD 98,000 - 172,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Tuition reimbursement

Paid time off

Mental health support

Job summary

Valley National Bank is seeking a Sales Plan Administration and Governance Manager in Morristown, NJ. You will oversee day-to-day governance for sales incentive plans across Retail, Small Business, and Mortgage, ensuring timely, accurate, and audit-ready operations.

You will turn approved plan terms into actionable routines, create field content, and partner with multiple departments to drive adoption and measurable outcomes.

Qualifications

• Banking sales and service strategy experience.
• Ability to develop field-facing content and deliver to frontline and leadership.
• Manage multiple workstreams, timelines, and stakeholders.
• Excellent written and verbal communication and presentations.
• Influence, negotiation, and facilitation across a matrixed org.

Responsibilities

• Own translation of sales and service strategy into field execution and adoption.
• Build implementation and engagement plan for each initiative with communications and tools.
• Create field-facing content such as playbooks and talking points; deliver via sessions.
• Collaborate with Learning & Development on training content and delivery.
• Support pilots, rollouts, and sustained adoption with leadership guidance.
• Partner with leaders from strategy through rollout, adoption, and optimization.
• Present to senior leadership on vision, approach, progress, risks, and recommendations.
• Monitor execution using business results, field feedback, and stakeholder input.
• Establish feedback loops and adjust plans with business leaders.
• Report on adoption, risks, opportunities, and compliance with regulations.

Skills

Banking sales

Content delivery

Project management

Communication

Influence & negotiation

Cross-functional collaboration

Education

Bachelor's degree in business/finance/marketing/communications

Job description

At Valley Bank, we believe in people's growth potential. We invest in it. We protect it. We focus it. For nearly 100 years, we've been the Bank that clients from every industry turn to for our expertise, strategies, and advice--building the kind of trust that can fuel every goal. We are the leading relationship bank built for growth--with over $60 billion in assets, 3,800 experts, and more than 200 consumer branches and commercial banking offices in communities across the US.
At Valley, we're all driven by an ambition that goes deeper than just having a job. That's why when you work for us, we make it our goal to help you focus on what drives you--working to turn your passions and strengths into assets you can use to propel your ambitions and build the professional legacy you want. Because when we say we're a relationship bank built for growth, that's not just reserved for our clients--that includes all our associates as well.
The Sales Plan Administration and Governance Manager runs the day-to-day administration, governance, and controls for the sales incentive plans covering Retail Banking, Small Business Banking, and Mortgage. The role turns approved plan terms into operating routines, accurate scorecards, and audit-ready documentation, and is the central contact for plan questions, disputes, and exceptions. It partners with Sales & Service and business leadership, People Resources, Incentive Compensation, Finance, Risk, Compliance, Legal, Data, and Technology, and is accountable for plan cycles that run on time, calculate correctly, and hold up to review.

Expected Work Hours

40

Job Description

Responsibilities include but are not limited to:

• Own the translation of sales and service strategy into field execution, accountable for the adoption, behavior change, and business outcomes each initiative was chartered to deliver.
• Build the implementation and engagement plan for each initiative, coordinating the communications, content, tools, resources, and leader enablement execution depends on.
• Create the field-facing content behind each initiative such as playbooks, job aids, talking points, and leader guides and subsequently delivers through field sessions, huddles, and leader forums.
• Partner with Learning & Development on the training that supports each initiative, supplying business context, content, and field perspective; Learning & Development owns curriculum design and formal training delivery.
• Support pilots, rollouts, and sustained adoption, making sure leaders have the tools and guidance to reinforce execution with their teams.
• Partner with business leaders and stakeholders from strategy development through rollout, adoption, and ongoing optimization.
• Present to senior leadership and stakeholders on initiative vision, implementation approach, progress, risks, and recommendations.
• Build alignment across stakeholders with differing perspectives and priorities, and elevate significant business, operational, or implementation issues.
• Monitor execution and effectiveness using business results, field observation, and stakeholder feedback to identify barriers, trends, and best practices.
• Establish the feedback loops that surface what is and is not working in the field, and agree adjustments and action plans with business leaders.
• Report to leadership on adoption, risks, opportunities, and initiative effectiveness, and comply with applicable regulations, policies, and required training, including BSA, USA PATRIOT Act, and OFAC.
• Hold accountability for the outcome after launch, driving the corrective action needed when adoption or results fall short of the initiative's intent.

Requirements

Required Skills:

• Strong knowledge of banking sales, service, customer experience, and business operations across retail, business banking, and mortgage.
• Demonstrated ability to develop field-facing content and deliver it credibly to frontline and leader audiences.
• Proven ability to turn strategy into actionable implementation and engagement plans, and to run multiple workstreams, timelines, and stakeholders at once.
• Exceptional written and verbal communication and presentation skills, effective with frontline colleagues and senior leadership alike.
• Strong influence, negotiation, and facilitation skills, with credibility across all levels of a matrixed organization.
• Analytical judgment to read business results and feedback, identify barriers, and recommend improvements, with the ability to work through ambiguity and shifting priorities.

Required Experience:

• Bachelor's degree in business, finance, marketing, communications, or a related field, or equivalent experience.
• Experience in banking, sales and service strategy, business implementation, or project management, including ownership of an initiative through rollout, adoption, and measured outcome.

Preferred Experience:

• Large-scale sales, service, customer experience, organizational initiatives across a distributed organization.
• Project management, change management, or facilitation certification.

Full-time/Part-time

Full-time

FLSA

Exempt

Location(s)

Morristown , New Jersey , United States

Total Rewards Summary

We provide a comprehensive and competitive total rewards package including base salary determined by factors such as the role, relevant experience, skill set, and geographical location. Eligible positions may also be eligible to receive commission-based compensation and/or discretionary incentive compensation, which may be awarded as cash or forfeitable equity, recognizing individual performance and contributions.
In addition to financial compensation, we offer a robust suite of benefits tailored to meet diverse employee needs based on eligibility criteria. These include comprehensive health care and insurance plans, retirement savings options, tuition and adoption reimbursement programs, paid time off, mental health support, and other valuable benefits programs. Further details regarding total compensation and benefits will be shared during the hiring process.

Pay Range The

Pay Range

The estimated pay range for this job. The actual pay rate will depend on the person's qualifications and experience.
$98,400.00 - $171,900.00 / year

Pay Transparency

In order to support the Fair Compensation Strategy by the US Govt., HR Dept., clients are required to adhere to "Pay Transparency Law"; in the impacted states; that have mandated the employers to list the salary ranges in Job advertisements or postings for job opportunities and Job promotions.

undefined

Employee Polygraph Protection Act

Right to Work/E-Verify

Family and Medical Leave Act

Employer Privacy Policy

Valley is an equal opportunity/affirmative action employer. All qualified applicants are encouraged to apply and will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected status or characteristic.

If you are a person with a disability and need a reasonable accommodation to search or apply for a career opportunity, please call us at 800-652-6500, option 2, for assistance with an alternate method of access. A response to your accommodation request may take up to two business days. Other inquiries to this number will not receive a response.

EEO is the Law

ADP Privacy Statement Artificial Intelligence Google Privacy Policy Google Terms of Service