Sales Floor Dept Supervisor - Paint

Lowe's Companies, Inc.; North Smithfield (RI); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Starting rate based on experience

Benefit programs available

Job summary

A leading home improvement retailer in Rhode Island seeks a Sales Floor Department Supervisor to lead a team delivering excellent customer service. Responsibilities include coaching associates, overseeing store tasks, and ensuring safety protocols are followed. Candidates should have retail experience, particularly in customer service, and the ability to mentor and develop staff. This role offers a full-time schedule with varying hourly requirements based on store needs.

Qualifications

• 3 years of experience in a retail environment OR 5 years of experience.
• 1 year of experience in customer service.
• Experience training and developing associates.
• Experience supervising or directing teams, mentoring, and developing associates.
• Experience cross-functionally and using Microsoft Office Suite.
• Ability to obtain sales-related licensure or registration if required by law.

Responsibilities

• Lead a team to ensure excellent customer service.
• Coach associates on safe behaviors and techniques.
• Manage daily performance and store tasks.
• Support down stocking, area recovery, and input into merchandising decisions.
• Occasional store opening/closing and manager-on-duty coverage; travel not expected regularly.

Skills

Customer service

Team leadership

Retail experience

Mentoring

Cross-functional collaboration

Microsoft Office Suite

Education

High School Diploma or equivalent

Tools

Microsoft Office

Store computer systems

Job description

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What You Will Do

• Providing resources and tools to support those directly helping customers provide the best service.
• Assisting with down stocking and area recovery as well as providing input into merchandising decisions.
• Monitoring use of store power equipment and coaching employees on safe behaviors and lifting techniques.

The Sales Floor Department Supervisor is primarily responsible for leading and enabling a team of associates to deliver the best possible customer experience in the store. This includes coaching and training associates, delegating, following‑up on daily tasks, managing performance, and ensuring adequate department coverage. Supervisors are responsible for customer‑facing activities (e.g., greeting customers, clarifying needs and identifying solutions, closing sales), non‑customer‑facing activities (e.g., down stocking, inventory management, area recovery) and store safety (e.g., conducting safety walks, reporting hazards, understanding safety and lifting directions).

In addition to these responsibilities, the supervisor may occasionally open or close the store or serve as manager‑on‑duty (MOD). Travel is not required on a regular basis, but occasional travel to meetings, training, or neighboring stores may be needed.

What We’re Looking For

• Hourly Full Time: Generally scheduled 39 to 40 hours; more hours may be required based on the needs of the store.
• Requires morning, afternoon and evening availability any day of the week.
• Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties.
• Minimally must be able to lift 25 pounds without assistance; may lift over 25 pounds with or without assistance.

Minimum Qualifications

• High School Diploma or equivalent and 3 years of experience in a retail environment OR 5 years of experience in a retail environment.
• 1 year of experience in customer service.
• 1 year of experience supporting the unique needs of Pro customers (for Pro Department Supervisor).
• Experience providing direction or supervision to teams (with or without direct report responsibility).
• Experience supporting or participating in the process of training, mentoring and developing associates.
• Experience working cross‑functionally.
• Experience using Microsoft Office Suite.
• Ability to obtain sales‑related licensure or registration as may be required by law.

Preferred Qualifications

• 3 years of retail customer service experience.
• 3 years of experience supporting the unique needs of Pro customers (Pro Department Supervisor).
• Experience in a leadership role with direct report responsibility.
• Experience working in the home improvement retail sector.
• Experience working in a fast‑paced, dynamic retail environment.
• Experience in key carrying role with manager‑on‑duty responsibilities.
• Experience using store computer systems (including but not limited to: Project Tool, Genesis, Sterling, M2O, Thin Client, etc.).

Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.