Sales Floor Department Supervisor Electrical & Plumbing

Lowe's Companies, Inc.; Trotwood (OH); On-site; USD 25,000 - 36,000; Full time

Job summary

A major retail corporation in Trotwood, OH is seeking a Sales Floor Department Supervisor for Electrical & Plumbing. This role involves leading and training a team to enhance customer experience, managing department operations, and ensuring compliance with safety standards. Candidates should have a high school diploma, multiple years of retail experience, and strong leadership skills. This is a full-time position with a mid-senior level of responsibility.

Qualifications

• 3 years of experience in a retail environment or 5 years retail experience.
• At least 1 year of experience in customer service.
• Experience providing direction or supervision to teams.
• Experience supporting or participating in training and mentoring.
• Experience mentoring and training associates.
• Experience cross‑functional collaboration.
• Experience using Microsoft Office Suite.
• Ability to obtain sales‑related licensure/registration as required by law.

Responsibilities

• Lead and enable a team of associates to deliver exceptional customer experience.
• Manage performance and ensure adequate department coverage.
• Oversee customer-facing activities and manage inventory.
• Manage down stocking, inventory, and area recovery; ensure store safety and compliance.
• Open/close the store or serve as manager‑on‑duty and support neighboring stores as needed.

Skills

Leadership

Customer service

Coaching

Inventory management

Microsoft Office Suite

Microsoft Office

Pro customers

Store computer systems

Education

High School Diploma or equivalent

3–5 years retail experience

Tools

Store computer systems

Genesis

Sterling

M2O

Thin Client

Job description

Sales Floor Department Supervisor Electrical & Plumbing

Main responsibilities include leading and enabling a team of associates to deliver an exceptional customer experience. Responsibilities encompass coaching and training associates, delegating, following up on daily tasks, managing performance, ensuring adequate department coverage, and overseeing customer‑facing activities such as greeting customers, clarifying needs, and closing sales. Additional tasks involve non‑customer‑facing duties including down stocking, inventory management, and area recovery, as well as store safety through safety walks, hazard reporting, and lifting compliance. The supervisor may also open or close the store or serve as manager‑on‑duty (MOD) and will sometimes travel to meetings or support neighboring stores.

Key tasks

• Providing resources and tools to support members of the team in serving customers.
• Assisting with down stocking and area recovery, and providing input into merchandising decisions.
• Monitoring use of store power equipment and coaching employees on safe behaviors and lifting techniques.

Travel requirements: This role does not require regular travel; however, it may require occasional trips to trainings or to support nearby stores or outlets.

What We're Looking For

• Hourly full time, typically scheduled 39–40 hours with possible overtime depending on store needs.
• Availability in the morning, afternoon and evening on any day of the week.
• Physical ability to perform tasks that may require prolonged standing, sitting, or other job‑related activities.
• Must be able to lift 25 pounds without assistance; may lift over 25 pounds with or without assistance.

Minimum Qualifications

• High School Diploma or equivalent with 3 years of experience in a retail environment—or 5 years of retail experience.
• At least 1 year of experience in customer service.
• At least 1 year of experience supporting the unique needs of Pro customers (for Pro Department Supervisor).
• Experience providing direction or supervision to teams (with or without direct reports).
• Experience supporting or participating in training, mentoring, and developing associates.
• Experience working cross‑functionally.
• Experience using Microsoft Office Suite.
• Ability to obtain sales‑related licensure or registration as may be required by law.

Preferred Qualifications

• 3 years of retail customer service experience.
• 3 years of experience supporting the unique needs of Pro customers (Pro Department Supervisor).
• Experience in a leadership role with direct report responsibility.
• Experience working in the home improvement retail sector.
• Experience in a fast‑paced, dynamic retail environment.
• Experience in a key‑carrying role with manager‑on‑duty responsibilities.
• Experience using store computer systems such as Project Tool, Genesis, Sterling, M2O, Thin Client, and related software.

Lowe’s is an equal‑opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, visit https://talent.lowes.com/us/en/benefits.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

General Business and Customer Service

Industries

Retail

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