Sales Floor Assistant - Pinnacle Hlls Promde

JCPenney; Rogers (AR); On-site; USD 19,286 - 24,108; Part time

Benefits offered by this job

Medical/dental/vision

Term life insurance

Paid vacation/holidays

401(k) with Company match

Associate discount

Job summary

JCPenney in Rogers, AR is seeking a Sales Floor Assistant to drive customer service and profitable sales growth by leading associates, maintaining merchandise standards, and executing sales-building programs.

The role covers responsibilities from customer service and restocking to visual merchandising and omnichannel support. Benefits include medical/dental/vision, life insurance, paid time off, and a 401(k) with company match. Hourly compensation ranges from USD 14.00 to USD 17.50.

Qualifications

• Delivers outstanding customer service and resolves issues by actively listening to customers.
• Plans merchandise placement with supervisor and contributes to stockroom organization.
• Manages inventory processes, cycle counts, and RFID-related tasks to support accuracy.
• Maintains clean, well-organized selling and fitting areas in line with company standards.

Responsibilities

• Models and delivers exceptional customer service to drive sales and profitability.
• Manages floor transitions, restocks, and RFID/inventory tasks with the Merchandise Supervisor.
• Assists SET/visual processes by planning floor moves and maintaining display standards.
• Supports omnichannel tasks including Buy Online Pick Up In Store and Ship from Store as needed.
• Assists with merchandise transfers, DMTO processes, and annual inventory activities.
• Meets performance standards for product, service, productivity, and attendance.

Skills

Customer service

Merchandise presentation

Inventory management

Teamwork

Job description

Sales Floor Assistant, you are accountable for driving customer service to achieve profitable sales growth by leading and engaging associates, managing company merchandise standards and execution, training and developing associates and executing sales building programs.

Primary Responsibilities

• Customer Service & Sales - Models and holds team accountable for delivering outstanding customer service. Actively listens to customer issues to resolve problems. Demonstrates WORTH behaviors consistently. Partners with other team members when additional support is needed.
• Door to Floor / Restock / RFID & Inventory - Works with Merchandise Supervisor to plan upcoming merchandise placement plans. Contributes to merchandise receipt and reverse logistics processes. Assists with the execution of inventory processes (cycle counts, system uploads, stock ledger, Radio Frequency Identification Scans, etc.). Contributes to the Shoe on Display restocking process, including mismates and stockroom organization. Contributes to the restock program to identify replenishment opportunities.
• SET / Visual / Environment - Assists with the SET processes by planning floor moves, placing graphics, and executing visual detailing based on company guidance. Identifies sell-through opportunities and remerchandise the selling floor to increase rate of sale. Helps oversee and maintain all fitting room and sales floor recovery processes to ensure a clean and organized store environment. Contributes to the execution of visual elements to support merchandising statements. Responsible for stockroom maintenance.
• Omnichannel (SVG 2-3 only) - Assists with the jcp.com process including jcp.com orders and aged and undelivered orders/returns as needed. Contributes to Buy Online Pick Up In Store and Ship from Store processes as needed.
• General Operations - Contributes to Merchandise Transfer Out (MTO), Return to Vendor and Return to Warehouse activities. Assists with the Defective MTO (DMTO) process ensuring proper and timely execution of all DMTO's to ensure integrity of inventory and prevent shrink. Participates in annual inventory processes.
• Performance Standards - Supports company shrink and safety initiatives. Consistently meets established performance standards for the role, including (but not limited to) product and service sales, customer service, profit, productivity, and attendance.

Core Competencies & Accomplishments

Results - Solve problems and make smart decisions that drive sales, profit or customer service; execute your work efficiently and effectively; inspire strong performance in yourself and others.

Ownership - Provide great customer service; cooperate and build positive, inclusive and respectful relationships; take accountability for your actions and outcomes.

Intensity - Proactively find ways to improve the customer experience; show the confidence and courage to do what's right; take action with energy and urgency.

What you get

If eligible, we offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays*, and 401(k) with Company match. All associates are eligible for an associate discount on JCPenney merchandise. For paid holidays, associates who are eligible for paid vacation (MTO) are also eligible for eight paid holidays during the calendar year. All store hourly associates scheduled to work on a designated holiday will receive additional compensation. *For paid vacation days, as well as eligibility requirements for other benefits, please visit www.catalystbrandsbenefits.com

Pay Range

USD $14.00/Hr - USD $17.50/Hr.