Sales & Field Operations Manager

Handyman Connection; Alpharetta (GA); Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Compensation based on experience

Support from an office team

Mobile app for operations

Exclusive apparel and marketing signs

Job summary

A premier home improvement service provider is looking for a motivated Sales & Field Operations Manager. This role involves driving sales, managing technical project logistics, and acting as the bridge between customers and professional solutions. The successful candidate will ensure operational efficiency while identifying opportunities for upselling and maintaining excellent customer relationships. The position offers flexible work-from-home options and potential for compensation growth based on experience.

Qualifications

• Experience in home improvement sales and field operations.
• Ability to create detailed project estimates and scopes.
• Strong background in customer service and operational logistics.

Responsibilities

• Execute sales goals to secure bookings and collections.
• Identify upselling opportunities during customer consultations.
• Source and procure project materials efficiently.
• Collaborate with customer service for data integrity.
• Act as the technical authority for craftsmen across carpentry, drywall, minor plumbing/electrical, and tile.
• Source and procure materials, ensuring quality and cost-efficiency.
• Maintain relationships with local suppliers for pricing and priority.
• Monitor inventory for common truck stock to support ongoing projects.
• Coordinate with CSOC to sanitize and sync lead data across systems.
• Ensure finish materials are on-site before a pro arrives.

Skills

High-Velocity Sales

Consultative Upselling

Objection Handling

Expert Estimating

Margin Protection

Sourcing and Procurement

Vendor Management

Customer Service

Job description

About Us

Handyman Connection of Alpharetta is your trusted partner for home improvement needs, serving Alpharetta, Roswell, and the surrounding areas. We pride ourselves on delivering exceptional workmanship and superior customer service. We are seeking a motivated, resourceful individual to join our growing team as a Sales & Field Operations Manager.

Summary

The Sales & Field Operations Manager is the technical lead and primary revenue driver for Handyman Connection of Alpharetta. This role is designed for a "Technical Closer" who can architect complex home repair solutions, build deep trust with affluent homeowners, and manage the logistical "Pre-Flight" requirements (materials and scheduling) that keep our field operations profitable. You are the bridge between a customer's problem and a professional, warrantied solution.

Key Responsibilities

Sales & Revenue Architecture

• High-Velocity Sales: Execute weekly goal estimate, maintaining a 60%+ closing ratio to secure weekly job booking and collections goals.
• Consultative Upselling: Identify bundling opportunities (e.g., adding a faucet replacement to a drywall patch) to maintain a goal-driven Average Job Value.
• Objection Handling: Master the "Isolate the Objection" tactic to protect margins: " I completely understand. This is a significant investment. Please help me understand... do you mean the project isn't worth it, or do you not have the budget?"

Technical Project Management & Oversight

• Expert Estimating: Create professional, itemized scopes and estimates.
• Margin Protection: Apply markup rules and always include a material contingency.
• Craftsman Liaison: Act as the technical authority for our craftsmen, troubleshooting issues in Carpentry, Drywall, Minor Plumbing/Electrical, and Tile.

Strategic Material Procurement

• Proactive Sourcing: Source and procure materials required for projects, ensuring quality and cost-efficiency.
• Vendor Management: Maintain and negotiate relationships with local suppliers to ensure Handyman Connection receives competitive pricing and priority availability.
• Inventory Control: Monitor supply levels for common "truck stock" items to support ongoing projects.

Operational Command & Data Integrity

• Customer Service & Operations Coordinator (CSOC) Partnership: Collaborate with the Customer Service & Operations Coordinator to ensure lead data is sanitized and synced across ClientTether, Dispatch, and Helcim.
• Pre-Flight Logistics: Conduct "Material Verification" to ensure all finish materials (faucets, lighting, etc.) are on-site before a pro arrives.

Benefits

• Compensation based upon relevant experience with upside potential/variable pay component
• Backing from an office team on scheduling, customer service, and jobs
• Use of a mobile app for booking & communication
• Exclusive apparel and marketing signs

Work with a company that has their customers saying, "We had the opportunity to work with a real and valued professional. He had a great attitude and a real skill-set, which he brought with him every day. He was careful and respectful of our home and our safety. Thanks Handyman Connection for a job well done."

Let’s connect! Contact us to schedule an appointment with Handyman Connection in Alpharetta.

Flexible work from home options available.