Sales Experience Manager - Houston

Cartier; Houston (TX); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision program

401(k) with employer match

Paid time off

Wellness reimbursement

Employee assistance program

Volunteer days

Job summary

Cartier North America seeks a Sales Experience Manager to lead client relationships and drive sales across boutique teams. You will oversee CRM initiatives, partner with leadership, and develop strategies to increase prestige sales while delivering exceptional client experiences.

The role requires 8–10 years in luxury retail or hospitality, management experience, and willingness to work retail hours and travel for events. SAP experience is preferred.

Qualifications

• Bachelor's degree in business or related field preferred.
• 8–10 years of management experience in luxury retail or hospitality.
• Experience managing direct reports.
• Must be available to work retail hours, including weekends, and travel for training or events.
• Experience with SAP is preferred.

Responsibilities

• Lead development of excellent client relationships by creating and celebrating memorable moments for clients and boutique visitors.
• Drive sales and care service team to achieve or exceed sales targets and KPIs.
• Master knowledge of the boutique business and assess local market opportunities to implement proactive sales strategy.
• Implement client strategies to develop genuine client relationships and increase business opportunities.
• Partner with Boutique leadership and team on CRM efforts, including client outreach and data capture.
• Lead and promote networking activities for the boutique team.
• Be point of contact for visiting stylists and press photo shoots in partnership with PR.
• Develop Prestige Partnership strategies to increase prestige sales and VIP client strategy.
• Support sales and care service teams on escalated client matters to ensure optimal solutions.

Skills

Leadership

Client relationships

Sales strategy

CRM

Data analysis

Education

Bachelor's degree in business or related field

Tools

SAP

Job description

At Cartier North America, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.

Sales Experience Manager

KEY RESPONSIBILITIES

• Lead the development of excellent client relationships by creating and celebrating memorable moments for our clients and boutique visitors
• Drive sales and care service team to consistently achieve or exceed sales targets and KPIs
• Master a strong knowledge of the boutique business and assess local market opportunities to implement a proactive and effective sales strategy
• Implement effective client strategies to ensure the development of genuine client relationships resulting in increased business opportunities
• Partner with Boutique leadership, and team, on CRM efforts such as client outreach, data capture, and repurchase rate, including working with the sales team to ensure store objectives are met
• Lead and promote networking activities for the boutique team
• Point of contact for visiting stylists and press photo shoots in partnership with the PR team
• Develop Prestige Partnership strategies to increase prestige sales within the boutique and to develop the VIP client strategy further
• Support and partner with sales and care service teams, on escalated client matters to ensure optimal solutions are provided

Partner with fellow Boutique Management, Regional, and corporate partners to ensure boutique success

• Along with fellow Boutique Management—determine, communicate, and monitor individual and team KPIs
• Collaborate with all Corporate Departments (i.e. Retail, merchandising, marketing, etc.) to effectively communicate key messages, business opportunities, and needs
• Lead and/or delegate boutique projects as needed (daily/weekly/monthly/yearly inventories, audit preparation, etc.)
• Partner with the Operations Manager to ensure fluidity of operations and support fellow boutique management with boutique controllable operating expenses: monitoring, analysis, and action plan recommendations in order to optimize controllable costs
• Prepare regular sales reporting and analysis including monthly reports that provide qualitative analysis for business development
• Participate in the daily setup and breakdown of the boutique for opening and closing, as needed

Team Development And Management

• Motivate and support the Boutique staff
• Communicate strategic brand initiatives by regularly conducting team meetings. Ensuring that staff is aware of Maison strategies and knowledge, boutique targets, client experience best practices, local/global competitive landscape, and industry news
• Educate and inspire the boutique team with Maison knowledge, local/global competitive landscape, and industry news
• Perform administrative and HR tasks including but not limited to commission accuracy checks, scheduling, payroll, and overtime management
• Actively recruit and maintain a talent pipeline
• Identify training and coaching opportunities for the sales team. Partner with boutique management and corporate partners (Retail Coaches and L&D) in order to elaborate and implement the coaching and training plan
• Lead the performance management process through regularly scheduled individual meetings including biannual performance review
• Assess potential and propose development opportunities in partnership with boutique management, HR, and Career Committees

Be a Maison Ambassador

• Uphold the Cartier standards with the ability to project an approachable and professional image in personal appearance, manner, and demeanor
• Create a positive and productive boutique environment by leveraging both personal and team savoir-faire to create a highly collaborative network at all times both in person and via telephone

YOUR PROFILE

• Bachelor’s degree in a business-related field is a plus
• Additional language skills are a plus
• 8-10 years of management, especially in luxury retail or hospitality
• Required experience in managing direct reports
• Must be available to work retail hours (including weekends), travel for training, client events, etc. as needed
• Previous experience with SAP is preferred
• Strong leadership skills
• Excellent analytical, organizational, and interpersonal communication skills required
• Enthusiastic approach with clients and colleagues
• Entrepreneurial spirit to develop their own business and build long-lasting client relationships
• Creativity in developing new ways to motivate and develop a team
• Collaborative approach with the ability to foster a united work environment with a “can do” attitude
• Strong understanding of client service needs and priorities (internal and external)
• Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision
• Ability to work in a fast-paced, evolving environmentIntellectual curiosity and passion for learning

We Offer

Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

At Richemont, We Craft the Future!

• This job description may not be inclusive of all assigned duties, responsibilities, or job aspects described and is subject to amendment as needed at the sole discretion of the employer