Sales Engineer (Technical Support)

Tech Sales Jobs; Austin (TX); On-site; USD 52,000 - 106,000; Full time

Job summary

CACI is seeking a Sales Engineer (Technical Support) to backstop all sales activities with technical expertise across customer engagements. The role involves integration support, training, product sustainment tasks, and close collaboration with stakeholders to ensure successful deployments and high customer satisfaction.

The position requires 2+ years in technical or engineering roles with unmanned platforms, on-site work, and ability to travel up to 50% across the Continental US.

Qualifications

• 2+ years of technical or engineering experience with hardware integration on autonomous or unmanned platforms (UAS, USV, UGV).
• 2+ years of sales engineering, customer support, or field support experience.
• Familiarity with the defense technology ecosystem and unmanned systems applications.
• Strong ability to articulate product capabilities and engage effectively with customers and partners.

Responsibilities

• Support Account Executives and Account Managers in all technical aspects of customer engagements.
• Provide technical support for new platform integrations and participate in pre-sale technical discussions.
• Deliver technical documentation and remote integration assistance as required.
• Conduct product training for customers in both pre and post-sale phases.
• Travel regularly to customer sites to support bailments, demos, and new product deliveries.
• Serve as a subject matter expert on gimbal operation and performance expectations.
• Assist with product sustainment activities, including firmware updates and new feature rollouts.
• Support trade shows, industry events, and field exercises.
• Collaborate with Field Service Representatives to troubleshoot issues, address performance concerns, and process RMAs.
• Capture customer feedback on limitations, capability gaps, and new requirements to inform engineering design efforts.

Skills

Unmanned hardware integration

Sales engineering experience

Defense tech familiarity

Customer engagement

Travel readiness

Education

Bachelor's degree in engineering or related technical field

Tools

MAVLink

ArduPilot

QGroundControl

Job description

Sales Engineer (Technical Support)

Location: Huntsville, AL, US, Belgrade, MT, US, Austin, TX, US, San Diego, CA, US, Melbourne, FL, US

Department: Technical Support

Work Location: onsite

Job Title: Sales Engineer (Technical Support) Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: None Employee Type: Regular Percentage of Travel Required: Up to 50% Type of Travel: Continental US * * *

The Opportunity

The Sales Engineer will support all sales activities by providing technical expertise throughout customer engagements. This role includes integration support, training, product sustainment tasks, and close collaboration with internal and external stakeholders to ensure successful deployments and high customer satisfaction.

Responsibilities

• Support Account Executives and Account Managers in all technical aspects of customer engagements.
• Provide technical support for new platform integrations and participate in pre-sale technical discussions.
• Deliver technical documentation and remote integration assistance as required.
• Conduct product training for customers in both pre and post-sale phases.
• Travel regularly to customer sites to support bailments, demos, and new product deliveries.
• Serve as a subject matter expert on gimbal operation and performance expectations.
• Assist with product sustainment activities, including firmware updates and new feature rollouts.
• Support trade shows, industry events, and field exercises.
• Collaborate with Field Service Representatives to troubleshoot issues, address performance concerns, and process RMAs.
• Capture customer feedback on limitations, capability gaps, and new requirements to inform engineering design efforts.

Qualifications

Required

• 2+ years of technical or engineering experience with hardware integration on autonomous or unmanned platforms (UAS, USV, UGV).
• 2+ years of sales engineering, customer support, or field support experience.
• Familiarity with the defense technology ecosystem and unmanned systems applications.
• Strong ability to articulate product capabilities and engage effectively with customers and partners.
• Ability to travel on short notice for customer engagements and demonstrations.
• On site work required; remote work is not authorized. Candidate must work from a CACI facility when not traveling.

Desired

• Preferred locations: Huntsville, AL; Bozeman, MT; Austin, TX; San Diego, CA.
• Bachelor’s degree in engineering or a related technical field.
• Experience integrating or operating EO/IR camera payloads.
• Experience with machine vision and full motion video systems.
• Understanding of EM spectral sensor technology for ISR applications.
• Expertise in MAVLink, ArduPilot, and QGroundControl.
• Familiarity with optics, photonics, focal plane systems, or stabilization technologies.
• Familiarity with TCP/IP networking.
• Active security clearance.
• Experience working collaboratively in team driven technical environments.

What You Can Expect

A culture of integrity

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.

An environment of trust

CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.

Pay Range

There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.

Since this position can be worked in more than one location, the range shown is the national average for the position.

The proposed salary range for this position is: $51,800-$106,200

CACI is anEqualOpportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any otherprotectedcharacteristic.