Sales Engineer (Service)

Innovative Refrigeration Systems, Inc.; Lyndhurst (VA); On-site; USD 85,000 - 130,000; Full time

Benefits offered by this job

401(k) match

Medical and dental insurance

Vision coverage

Disability insurance

AD&D coverage

Life insurance

Paid vacation

Paid holidays

Sick leave

Jury duty leave

Employee discounts

Career development

Job summary

Innovative Refrigeration Systems, Inc. is a leading provider of industrial refrigeration and process cooling solutions.

The Company brings in-house engineering, manufacturing, construction, commissioning, and nationwide service to support a full lifecycle from concept to optimization. The Sales Engineer (Service) role focuses on growing customer accounts by blending technical knowledge with strategic sales, maintaining strong relationships, and delivering service projects and maintenance

Qualifications

• BSME from an accredited institution.
• Strong mechanical aptitude and ability to communicate technical concepts.
• CRM proficiency (HubSpot, Salesforce, or similar).
• Effective project management, organizational, and professional communication skills.
• Ability to interact with stakeholders from site staff to C-suite.

Responsibilities

• Identify customer needs and recommend service solutions to improve reliability and performance.
• Sell and manage service and preventive maintenance agreements, including renewals and upgrades.
• Develop proposals for service agreements, maintenance, repairs, and upgrades.
• Negotiate terms, pricing, and scope while preserving profitability and value.
• Manage the full sales lifecycle from prospecting to delivery for new and existing customers.
• Serve as a trusted advisor and primary contact for assigned accounts.
• Coordinate service and product implementation with internal teams.
• Represent the company at trade shows and client meetings.
• Support lead generation through referrals, networking, and content marketing.

Skills

Mechanical aptitude

Technical communication

Stakeholder engagement

Project management

CRM proficiency

Education

BSME (Bachelor of Science in Mechanical Engineering)

Tools

HubSpot

Salesforce

Job description

Innovative Refrigeration Systems, Inc. is the leading provider of industrial refrigeration and process cooling solutions, delivering custom-engineered systems utilizing natural refrigerants such as ammonia and CO₂. Through a fully integrated approach encompassing engineering, manufacturing, construction, commissioning, nationwide service, and advanced aftermarket solutions, Innovative supports customers across the food and beverage, cold storage, pharmaceutical, industrial manufacturing, and mission-critical infrastructure markets throughout North America and around the world.

Unlike traditional engineering firms, contractors, or equipment suppliers, Innovative performs engineering, manufacturing, construction, commissioning, service, and ongoing customer support entirely in-house. This integrated model provides employees the opportunity to support projects throughout the complete lifecycle, from concept and design through manufacturing, installation, startup, operation, optimization, modernization, and long-term system support.

Job Role: The Sales Engineer (Service) leads efforts to grow and manage customer accounts by combining technical knowledge with strategic sales experience. This role identifies customer needs and develops service solutions that support the reliability, performance, and ongoing maintenance of industrial refrigeration systems—while ensuring strong relationships and customer satisfaction.

Key Duties

• Identify customer needs and recommend service solutions that improve system reliability, performance, efficiency, and lifecycle value.


• Sell and manage service and preventive maintenance agreements, including renewals, expansions, and upgrades.


• Develop technical and commercial proposals for service agreements, maintenance contracts, repairs, retrofits, and service projects.


• Negotiate contract terms, pricing, and scope while maintaining company profitability and customer value.


• Manage the full sales lifecycle from prospecting to project delivery for new and existing customers


• Serve as a trusted advisor and point of contact for assigned accounts


• Partner with internal teams to coordinate service and product implementation


• Represent the company at trade shows, industry events, and client meetings


• Facilitate post-sale customer service and ensure follow-through on deliverables


• Support lead generation through cold calling, referrals, networking, and content marketing


• Maintain accurate records in CRM (HubSpot/Salesforce)

Requirements

• Bachelor of Science in Mechanical Engineering (BSME) from an accredited institution


• Strong mechanical aptitude and ability to communicate technical concepts


• Ability to interact with a wide range of stakeholders from site-level staff to C-suite executives


• CRM proficiency (HubSpot, Salesforce, or similar platforms)


• Effective project management, organizational, and professional communication skills


• Must be able to remain in a stationary position (seated or standing) for extended periods


• Occasionally may need to lift or carry items up to 25 pounds (e.g., office supplies, small equipment)

Preferences

• Experience in industrial or refrigeration sales


• Familiarity with engineering-based services or compliance programs


• Strong customer service and relationship-building background

In addition to a competitive base salary, we provide a comprehensive and employee-focused benefits package designed to support your financial security, health, and work-life balance:

Benefits

• Generous retirement plan with a dollar-for-dollar 401(k) match up to 15%


• 401(k) student loan repayment match up to 15%


• Medical insurance with 75% of employee and family premiums covered by the company


• Dental and vision insurance options


• Optional supplemental insurance coverage


• Short-term and long-term disability insurance


• Accidental death and dismemberment (AD&D) coverage


• Company-paid life insurance


• Weekly pay


• Competitive paid vacation and holiday time


• Paid sick leave, bereavement leave, and jury duty leave


• Employee referral bonus program
  
• Opportunities for career advancement, professional development, training, and apprenticeship programs


• Access to employee discounts on cell phone plans, vehicle rentals, and other eligible services