Sales Engineer (Customer Success)

Datadog; Massachusetts; Hybrid; USD 80,000 - 106,000; Full time

Benefits offered by this job

Best-in-breed onboarding

Generous global benefits

Stock RSUs

Employee stock purchase plan (ESPP)

Mentor and buddy program

Career pathing

Inclusion and Community Guilds

Job summary

Datadog is seeking a Sales Engineer to help qualify and close opportunities in a hybrid Boston office presence. You will articulate Datadog’s value, deliver compelling product demonstrations, and support technical evaluations (POCs) while collaborating with product teams on feature requests.

The role requires at least one year in technical sales, knowledge of modern web development and cloud architectures, and strong communication.

Qualifications

• At least 1 year of experience in a technical sales and/or post-sales role.
• Working knowledge of modern web development, DevOps monitoring, and cloud architecture/technologies.
• Comfortable delivering technical presentations/demos.
• Willingness to travel up to 15% and sit onsite in a hybrid Boston office.

Responsibilities

• Partner with the sales team to articulate the Datadog value proposition, vision and strategy to customers.
• Continually learn new technology to build competitive knowledge, technical skill, and credibility.
• Deliver product and technical presentations with potential clients.
• Have a direct line of communication with the product team to collaborate on feature requests.
• Help clients onboard the product and assist when they run into roadblocks.
• Think creatively about a wide variety of technical challenges during the pre-sales life cycle.

Skills

Pre-sales

Product demos

Sales presentations

Technical communication

Job description

Datadog Sales Engineers help qualify and close opportunities with customers and partners. You will provide technical expertise through sales presentations, product demonstrations, and supporting technical evaluations (POCs). Sales Engineers have a voice with the product team to help prioritize features based on input from customers, competitors, and partners. Additionally, you will work with various teams to resolve customer concerns, elevate bug issues, and serve as an ambassador for our brand. If you want to join a friendly, passionate team with limitless potential, we’d love to meet you!

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You’ll Do:

• Partner with the sales team to articulate the overall Datadog value proposition, vision and strategy to customers
• Continually learn new technology to build competitive knowledge, technical skill, and credibility
• Deliver product and technical presentations with potential clients
• Have a direct line of communication with the product team to collaborate on feature requests
• Help clients onboard the product and assist when they run into roadblocks.
• Think creatively about a wide variety of technical challenges during the pre-sales life cycle

Who You Are:

• Enjoys a hybrid office culture and spending time in-person at our Boston office
• Has at least one year of experience in a technical sales and/or post-sales role
• Has a working knowledge of modern web development, DevOps monitoring, and cloud architecture/technologies
• Enjoys collaborating and teaming with others
• Demonstrates strong written and oral communication skills
• Comfortable and confident in delivering technical presentations/demos
• Can multi-task, manage time well, and be responsive to others
• Curious, eager to learn, and persistent in solving problems
• Able to sit up to 4 hours, traveling to and from events and client sites
• Able to travel via auto, train or air up to 15% of the time

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth:

• Best-in-breed onboarding
• Generous global benefits
• Intra-departmental mentor and buddy program for in-house networking
• New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing
• An inclusive company culture, able to join our Community Guilds and Inclusion Talks

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

#LI-AM1

Datadog offers a competitive salary and equity package, and may include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, Datadog offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan.

The reasonably estimated yearly salary for this role at Datadog is:

$80,000—$106,000 USD

About Datadog:

Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center.

Equal Opportunity at Datadog:

Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.

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Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice. For information on our AI policy, please visit Interviewing at Datadog AI Guidelines.