Key Account Manager

Gondella; Town of Belgium (WI); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Company car

Fuel card

Laptop

Mobile phone

Flexible working hours

20 days' holiday + 9 paid ADV days

Job summary

A leading modular shelving company is seeking a Sales Engineer to drive new business in the retail sector. You will develop strong relationships with clients, create tailored quotations, and ensure customer satisfaction. Ideal candidates have 5 years of sales experience, proficiency in digital tools, and speak fluent Dutch and French. This role offers a significant impact within the company, a competitive package including a company car, and the flexibility of remote work opportunities.

Qualifications

• 5 years of experience as a Sales Engineer, ideally in the retail sector.
• Empathetic and driven by results.
• Ability to communicate product value clearly.

Responsibilities

• Generate new business within the retail sector.
• Develop strong and well-thought-out quotations.
• Ensure open and honest communication with customers.
• Manage customer relationships from initial contact to follow-up.
• Work closely with engineering and customer service teams.

Skills

Commercial skills

Customer-focused

Technical insight

Proficiency in digital tools

Fluent in Dutch and French

Tools

Excel

PowerPoint

ERP-systems (e.g., Business Central)

Job description

Gondella develops and manufactures modular shop shelving that can be found at well-known retailers in the food, non-food, DIY and beauty sectors. From our HQ in Belgium, we work with international teams in Germany, the Czech Republic and Spain.

As a Sales Engineer, you are the first and most crucial link in our customers journey. You convert commercial opportunities into projects and ensure that every retailer receives a solution that is functional, technically sound and fully customised. Thanks to your input, Gondella remains the benchmark in modular shopfitting.

What are you going to do?

• Generating new business within the retail sector: You introduce Gondella, listen to the needs and, as a trusted partner, contribute ideas for relevant solutions.
• Together with customer service and the engineering team, you draw up strong and well-thought-out quotations so that customers choose Gondella with confidence.
• Building strong, lasting relationships is key. You ensure open and honest communication at every stage of the project.
• You work closely with engineering, customer service and production to deliver each project correctly and on time.
• You are the spoc for new and existing customers and remain so after delivery, managing the entire relationshiop from initial contact to long-term follow-up.
• Strong commercial skills and around 5 years of experience as a Sales Engineer. Ideally with sales of products in our sector or target group.
• We hire for attitude! Independent, empathetic, customer-focused, structured and driven by results.
• You have an affinity with retail and a flair for technical insight. You are naturally curious, which allows you to quickly familiarise yourself with our products and clearly communicate their added value to customers.
• You are proficient with digital tools such as Excel and PowerPoint: experience with ERP-systems (such as Business Central) is a plus.
• You speak fluent Dutch and French and have a good knowledge of English.

What we offer you:

• Work for a stable, international, family-run company where entrepreneurship and drive go hand in hand with a no-nonsense corporate culture.
• A key role with a big impact: your work contributes to our growth.
• A flying start with your own company car, fuel card, laptop and mobile phone
• Flexible working hours, 20 days' holiday + 9 paid ADV days. Holiday can be taken at any time.
• A great place to work at Gondella HQ, based in Nazareth near Ghent, with the flexibility to work from home.

We are the Gondella Group

We are an international family business with over 50 years of experience in creating and producing inspiring shop fittings.

For our diverse portfolio of retail customers, we design, manufacture and install modular shelving systems, customised shop furniture, cash registers and all associated accessories.

With branches in Belgium, the Czech Republic and Spain, we work together with more than 230 colleagues every day to build the future of the Gondella Group.