Sales Engineer

Altice USA; Lake Charles (LA); On-site; USD 70,000 - 116,000; Full time

Job summary

Optimum, a leader in connectivity, is seeking a Sales Engineer to provide pre-sale and post-implementation support for complex voice, data and video solutions. You will work with the Commercial Sales team to design and present network capabilities and service options to customers.

The role requires deep IP networking knowledge, strong communication, and the ability to translate technical requirements into customer-ready designs. A driver’s license and reliable transportation are expected.

Qualifications

• Demonstrated consulting and sales-focused mindset with customer-centric approach.
• Experience in telecom/technical sales and network infrastructure.
• Strong knowledge of IP networking and enterprise networks.
• CCNA/CWNA or equivalent preferred, related certifications are advantageous.

Responsibilities

• Provide pre-sale technical expertise to the Sales Force.
• Consult with Account Executives on network design and CPE for prospects.
• Present Managed WiFi, Fiber, HFC solutions and technical advantages.
• Use consultative selling to drive revenue and satisfaction.
• Assist Sales with opportunities requiring Visio diagrams.
• Interface with customers to determine technical requirements for Optimum services.

Skills

Consulting skills

Sales focused

Customer focused

Strong communication

Time management

Education

BSEE or equivalent

Tools

Visio

Ekahau

BlueBeam

Salesforce

MS Office 365

Job description

Are you looking to Optimize your life? Start your exciting path to a rewarding career today!

We are Optimum, a leader in the fast-paced world of connectivity, and we're seeking driven and enthusiastic professionals to join our team, empower lives, fuel businesses, and drive innovation. Connectivity is now longer a luxury, but a necessity. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. Our successes, now and in the future, are powered by our amazing product, a commitment to our people and culture, and the connections we make in our communities.

If you are resourceful, collaborative, and passionate about delivering consistent excellence, Optimum is for you!

Job Summary

The Sales Engineer (SE) mission is to provide both onsite and in-house pre-sale support as well as post-implementation of specified complex voice, data, and video to ensure successful sales attainment. The SE will support the entire Commercial Sales organization and will be responsible for New Sales and Customer Retention support. The Sales Engineer is responsible for providing Tier II support and is also charged with providing pre-sale support and consultation on extremely complex applications. The Sales Engineer function combines various aspects of sales, network engineering, customer application design, technical support and customer service. The Sales Engineer works directly with the Sales Force, participating in sales calls, designing solutions and helping to satisfy the Customer's need for qualified, well-designed products and services. The SE will function primarily in bulk managed WiFi, bulk data and video delivery capacities, providing qualified information and design services. He or she will interface with the Sales Force, Network Engineering, Provisioning, Construction, Installation, Service and the NOC to complete assigned tasks and ensure Customer satisfaction. They will also work with the Product department on equipment compatibility development.

Responsibilities

• Provide Sales Force with pre-sale technical expertise.
• Consults with Account Executives and their prospects regarding any technical questions and concerns regarding network design, CVC services and CPE.
• Participate in presentations to potential customers describing the strengths of the Managed WiFi Services, Fiber Network, HFC Network and technical advantages of Optimum services.
• Use Consultative and Application Selling techniques to enhance revenue and customer satisfaction where warranted.
• Assist Sales Rep with sales opportunities requiring Visio diagrams
• Interface with customers to determine technical requirements for Optimum Bulk Data and Managed WiFi Services
• Translates techno-speak to plain English for both customers and internal personnel and English to techno-speak at a level all can readily understand.
• Ensure customers' requirements are met, while internal procedures are followed.
• Assist Strategic Sales Representatives in the gathering of data from all Optimum departments to respond to RPF/RFI's.
• Participate in special projects and perform other support duties, as required.

Qualifications

Management Skills

• Demonstrative Consulting skills
• Sales focused
• Customer focused
• Strong communication skills

Technical/Functional Competencies

• Minimum of 5 years of Telecom/Technical Sales experience working with IP network infrastructure, enterprise and wireless networking, managed broadband services, carrier fiber networks, and related internet technologies and protocols.
• Working knowledge of IP network infrastructure, enterprise networking, managed IP access networks, IP internet and wireless protocols, IP video services, VoIP voice solutions, carrier fiber networks, and broadband internet access services..
• Strong knowledge of IP networking, enterprise wireless networking, firewalls, VPNs, Ethernet, Passive Optical Networks (PON), cloud and IoT applications, technology stacks, and network telemetry systems.
• Strong knowledge of Hamina/Ekahau, Visio, BlueBeam, Salesforce, MS Office 365 Suite, various AI professional working tools and PC-based network utility tools.
• Exceptional written and verbal communication skills.
• Proficient time management skills.
• Must be comfortable conversing expertly and clearly with customers and their IT personnel.
• Proven design and analysis experience with, WAN, LAN, OSI Model, Network Security, Techstack-layer technology IoT, IP Video, VoIP, IP Network Infrastructure, Fiber PON/Multi-Gigabit, DOCSIS technology, HFC Broadband Internet
• Must be comfortable design presentations, training Sales teams on basic data networking , Optimum managed WiFi and basic Fiber PON and HFC Broadband applications and requirements.
• Valid Drivers' License and access to reliable transportation required.

Key Experiences/Achievements

• CWNA (Certified Wireless Network Associate), certification preferred
• CCNA (Cisco Certified Network Associate), certification preferred
• BSEE or equivalent work experience. Working knowledge of competitor's services and networks.

At Optimum, every action and interaction we take part in, is driven by our three Guiding Principles: Do What's Right, Drive One Optimum, and Make It Happen. These aren't just words, they help us build trust, create real community, and embrace new ways of thinking. Our employees are empowered to do the right thing for our customers and co-workers and to recognize and reward these behaviors when we see them. It's all part of the bigger picture of "Be The Difference" where each employee knows they have the power to enact real change, share new ideas, and understand that learning never stops.

All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company's discretion based on business necessity.

We are an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, and local law.

The Company collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law.

Pay is competitive and based on a number of job-related factors, including skills and experience. The starting pay rate/range at time of hire for this position in the posted location is$70,486.00-$115,799.00/ year. The rate/range provided herein is the anticipated pay at the time of hire, and does not reflect future job opportunity.

Pay is competitive and based on a number of job-related factors, including skills and experience. The starting pay rate/range at time of hire for this position in New York and New Jersey is $70,486.00 - $115,799.00 /year. For other locations, please inquire with your recruiter. The rates/ranges provided herein are the anticipated pay at the time of hire, and do not reflect future job opportunity.

We appreciate your interest in this opportunity. Applicants must be authorized to work for ANY employer in the U.S. Please note that at this time, we do not provide visa sponsorship for employment.